No you didn't.

[HowMayIHelpYouToday]

Me: Welcome to Bank, how may I help you?
SC: I filed a claim and got the money back but you only refunded one of the two overdraft fees.
Me: I apologize for the inconvenience, I'll be more than happy to assist you. ::Verifies customer:: I show here that we refunded two overdraft fees on the 20th.
SC: No you didn't.
Me: Yes we did.
SC: Hold on I'm pulling to the side of the road. I'm logging in to my account online. I'm checking right now. I only show one refund.
Me: On the 20th, your balance was XXX.XX, then it goes up to XXX.XX and then it goes up to XXX.XX. Those are the two refunds.
SC: There's only one refund.
Me: I'm looking at the screen now and I see two.
SC: I only see one.
Me: I would suggest you check your account on a regular PC, the phone seems to have limited information.
SC: ::Furious:: I HAVE AN IPHONE. IT CAN SHOW ANYTHING. There's only one refund.
Me: Then I would suggest you go inside a branch and we can print out a list of transactions that show the two refunds.
SC: *#$&@^#$&#*$&#*#*@*@
Me: Do you have any other question for me?
SC: NO SHUT UP !!!!!!!!!
Me: Thank you for calling Bank <click>

[Mnemjian]

I HAVE AN IPHONE. IT CAN SHOW ANYTHING.

Unfortuantely it can't show the future... the one where you calm the heck down, look at your account again and realize the poor CS agent was correct

[Camry178]

SC: ::Furious:: I HAVE AN IPHONE. IT CAN SHOW ANYTHING.

Then it should show you where this conversation's going.

[Imogene]

SC: NO SHUT UP !!!!!!!!!
Me: Thank you for calling Bank <click>

You got it! *click*