This is a direct quote from the customer's email they sent us regarding their experience.
Apparently he and his wife had been in line at the drive thru for 10 minutes, which appears to have been just long enough to push them over whatever precipitious ledge they live on in their daily lives. So naturally the first thing they do when they pull up to the window is demand a manager. The following confrontation ensues:
"I told the manager she has to give me something for making us wait that long in line. She did not seem to understand why I should get something for the wait and so I explained to her that this was not the "fast food" that was advertised and so I should be compensated for not getting what I was told I would get by coming here. She said "there are people behind you who are waiting just as long and don't complain like I do". She then walked away and wouldn't talk to me any further. I am offended that this "fast food" restaurant would allow such unacceptable behaviour from a manager. What happened to the "customer is always right", did that go out the window along with decency in this country too??"
All I can say is, with customers like you, who needs enemies
Apparently he and his wife had been in line at the drive thru for 10 minutes, which appears to have been just long enough to push them over whatever precipitious ledge they live on in their daily lives. So naturally the first thing they do when they pull up to the window is demand a manager. The following confrontation ensues:
"I told the manager she has to give me something for making us wait that long in line. She did not seem to understand why I should get something for the wait and so I explained to her that this was not the "fast food" that was advertised and so I should be compensated for not getting what I was told I would get by coming here. She said "there are people behind you who are waiting just as long and don't complain like I do". She then walked away and wouldn't talk to me any further. I am offended that this "fast food" restaurant would allow such unacceptable behaviour from a manager. What happened to the "customer is always right", did that go out the window along with decency in this country too??"
All I can say is, with customers like you, who needs enemies

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