Announcement

Collapse
No announcement yet.

When a customer demands, the employees ignore..

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • When a customer demands, the employees ignore..

    This is a direct quote from the customer's email they sent us regarding their experience.

    Apparently he and his wife had been in line at the drive thru for 10 minutes, which appears to have been just long enough to push them over whatever precipitious ledge they live on in their daily lives. So naturally the first thing they do when they pull up to the window is demand a manager. The following confrontation ensues:

    "I told the manager she has to give me something for making us wait that long in line. She did not seem to understand why I should get something for the wait and so I explained to her that this was not the "fast food" that was advertised and so I should be compensated for not getting what I was told I would get by coming here. She said "there are people behind you who are waiting just as long and don't complain like I do". She then walked away and wouldn't talk to me any further. I am offended that this "fast food" restaurant would allow such unacceptable behaviour from a manager. What happened to the "customer is always right", did that go out the window along with decency in this country too??"

    All I can say is, with customers like you, who needs enemies
    Part Angel Part Sadist

  • #2
    TEN MINUTES isn't fast food? We need MORE managers like that. Not less!!!!!

    Comment


    • #3
      Um, there was obviously a line of people in front of him! What are you supposed to do, push everyone else aside so 'his majesty' does not have to wait?

      What an jackass! He even threw in one of our all time favorite lines.
      "500 bucks, that's almost a million!"
      ~Curly from the 3 Stooges

      Comment


      • #4
        Quoth jjllbb View Post
        TEN MINUTES isn't fast food? We need MORE managers like that. Not less!!!!!
        My guess is that this person's experience with fast food has solely been McDonald's. They food isn't the best, but DAMN they are quick.

        The slowest "fast food" place I've ever eaten is at Whataburger, and that's because they start cooking the burger right after you order. Ten minutes would be about right for them, and I love them for it.
        "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

        Comment


        • #5
          Quoth Mike Taylor View Post

          Whataburger
          You just HAD to go and mention Whataburger, didn't you!?!?!? Thanks. Now, I will crave that food for DAYS and I have no outlet as there are NO Whataburgers in Nebraska and I am not taking a road trip just for their food...although, I have been tempted.
          "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

          Comment


          • #6
            Quoth friendofjimmyk View Post
            You just HAD to go and mention Whataburger, didn't you!?!?!? Thanks. Now, I will crave that food for DAYS and I have no outlet as there are NO Whataburgers in Nebraska and I am not taking a road trip just for their food...although, I have been tempted.
            Shame, there's one not even a mile away from my house.

            Just to stay on topic, what a she-bitch. A 10 minute wait is nothing.
            Last edited by Mordecai; 07-27-2009, 02:32 AM.

            Comment


            • #7
              Quoth friendofjimmyk View Post
              You just HAD to go and mention Whataburger, didn't you!?!?!? Thanks. Now, I will crave that food for DAYS and I have no outlet as there are NO Whataburgers in Nebraska and I am not taking a road trip just for their food...although, I have been tempted.
              Yeah, same here. I would do a lot of different disgusting things for a Whataburger jalapeno cheeseburger right now..
              "No, I will not poop a shopping cart out for you." - Irving Patrick Freleigh

              Comment


              • #8
                Heh, I had to drive to the waiting zone for Jack in the Box the other night to wait for my grilled chicken. They're another place that doesn't start the cooking process (well, heating, anyway) until the order is placed.

                Anyone who cries about a 10 minute wait at a busy fast food joint doesn't deserve the food they serve.

                ^-.-^
                Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

                Comment


                • #9
                  I went to a fast food restaurant in another country, and it took them 30 minutes to get me out my burger and fries

                  Comment


                  • #10
                    I like to say, "It's fast food, not instant food.
                    "Is it hot in here to you? It's very warm, isn't it?"--Nero, probably

                    Comment


                    • #11
                      I wonder if they really waited 10 minutes or if it was SC time where 1 minute according to the clock turns into 5 minutes. If you go to any fast food place at a lunch or diner rush you will not be in and out in a minute or two. Common sense, oh wait, my bad.

                      Comment


                      • #12
                        Quoth Mike Taylor View Post
                        The slowest "fast food" place I've ever eaten is at Whataburger,
                        >_< There's one just an hour away ......rrrgh....don't tempt me...
                        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                        Acts of Gord – Read it, Learn it, Love it!
                        "Our psychic powers only work if the customer has a mind to read." - me

                        Comment


                        • #13
                          mmm, whataburger, that and dick's; even the wait time isnt' that much and well worth it.

                          sorry, your majesty, but our insta-food beam is down at the moment; is five minutes sufficient? too long? so sorry, here's a coupon for four free meals and a corporate letter of apology for our incompetence, please don't sue us, we're sorry for your wait, inconvienience and disruption of your busy day.
                          look! it's ghengis khan!
                          Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

                          Comment


                          • #14
                            In my hick town, many customers don't have the mental capacity to order a simple hamburger... and the poor order taker has to help them make a decision.

                            These people are are intelligent, but making decisions and taking on responsibilities are not easy for them.

                            Comment


                            • #15
                              What happened to the "customer is always right", did that go out the window along with decency in this country too??"
                              Two things:

                              1) The Customer is Always Right comes from a high-scale tailor shop, the name of which escapes me because I haven't slept in 48 hours. The sort of people who could afford to get clothes there would easily spend three thousand dollars a pop. Your ten dollars of burgers are not worth it.

                              Because you see, if you can afford to pay three thousand dollars for your clothes and you're NOT right, you can also afford to pay to change the rules until you are. Ten dollars is not worth a change in company policy. The most ten dollars should be able to buy is "The customer is always smiled at before being dismissed"

                              2) From what I see, you haven't said anything for you to be wrong about.




                              However, you got me on the decency bit. In my defense, I'm wearing pants.
                              Childrenofthenight.Thecomicseries.com/comics/latest

                              Check out my comic. I write, my friend Red draws. Comments welcome. Leave them on their, or on my profile here.

                              Comment

                              Working...