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I was called in this morning cause my manager is really sick. Just got back from the beach yesterday. Here're the SCs I ran into today.
Coupon Lady
Yes we take competitor capons, but only on items the competitor carries. Otherwise there is no competition. Get it? This woman didn't. She kept insisting the coupon's owner sold fabric. They didn't, but even if they did she was trying to use it on OUR store's brand. Then she tried to use it on items that were on sale. No go. Then on an item specifically excluded by the coupon. I had to highlight the line that said so. In the end I actually called the store and had the woman speak with them. She left without using the coupon. Boo hoo, she had already used 3 others. We're not supposed to do that, but she bitched so much that my manager finally gave in.
Clueless Lady #1
SC butts in line: Where can I find this? (shoves a shirt in my face)
Me: I'm sorry, can you wait for me to finish with these customers
SC: Where is this? (I ignore her until finished)
Me: How can I help you? (After some confusing back and forth I figured out she was looking for 3d fabric paint to fix up the spots where the paint dots had fallen off) You'll find it in the last isle
(SC wanders off, comes back, butts in line. I can't find it.)
Me: You'll find it in the last row. Go to the jewelry isle, then go one isle to the right. Take five steps and you'll see it on your left on the bottom. (Lady wanders off, comes back. Lather, rinse, repeat. I'm the only one up front and I can't leave the register alone. Finally someone else shows up. I take her back and find out she was in the frame isle?
SC: This is paint
Me: Yes, it hardens to turn into those dots.
SC: How?
Me: Well, it's 3d paint. Let it sit for 24 hours. It'll work. Or you could squirt dots onto wax paper and then glue them to the shirt if you're too afraid to apply the paint directly to the cloth. (SC grabs a glue, breaks the seal, and squirts it on the shelf. I'm so confundled:yes, that confused and confounded stuck together, that was how shocked I was:: that I didn't react in time to keep her from squirting it on my shirt. I wipe it off and now have red paint all over my hands)
SC: It's not hard.
Me: Ma'am, it has to dry overnight. It's paint.
SC: Can you get me these colors
Me: I will not shop for you
SC: Please (Blocks my escape, I finally grab her colors and get out of there.)
The woman comes to the register and tries to push in front of the line. She actually slammed her stuff down on top of the customer I was helping.
Me: Please get to the end of the line (She steps back, though still hangs out at the front of the line, and keeps doing that. The she goes to the register behind me and just stands there, right in front of the "this register closed" sign. No, I'm not going to magically split in two and help you. I just stood there and ignored her, even when my line was empty.)
SC: (slams her hand on the counter) hey...hey..hey,hey...hey,hey...Hey...HEY! (She finally stomps around to my side, tosses her stuff down, and pouts the whole time. Glad she's gone.)
Clueless Lady #2
She comes in with a little toddler ballerina dress. One of the straps is broken. The very bottom part, where it meets the dress, has snapped. Easy fix, get some ribbon and replace it. It won't look the same, but it's only a half inch piece that connects the strap to the dress, not the actual strap. No one will notice. She asks for her options, I give them to her.
SC: But I want the same material.
Me: Well, this is actually made from the dress material, which we do not carry
SC: How do you know?
Me: This is a knit, but we don't carry this pattern and I've never seen this color. Your best bet is ribbon.
SC: Can you get it for me
Me: They're right over there (You can see the ribbon from where we're standing)
SC: No, get it for me
Me: I will not shop for you
SC: I don't know what I need
Me: I suggest a purple ribbon. All the purple is in the 3rd panel. It's all grouped together. Look for something that matches the dress.
SC: I don't know what I need
Me: It's up to preference. (WTF, how hard is it to grab a purple ribbon?)
SC comes back with her ribbon: I just want a foot of this
Me: It's by the spool
SC: I don't want the whole thing
Me: It's by the spool
SC: That's too much
Me: I suggest making a matching bracelet or necklace. Or you could tie it in her hair.
SC: I don't want to spend this much (It $2 you cheep ass)
Me: I suggest buying a new dress (and I walk away. The woman complained, but was given a lecture by my manager about how my job was to point her in the right direction, not to shop for her. I gave her perfectly good suggestions and was right about the ribbon being by the spool and there was nothing that could be done about that. My manager then apologized to me for having to put up with that
Learn your numbers please
If you ask me for two thirds yard, I'm going to give you 2/3 a yard, not 2 and a third. I repeated "Two thirds?" She didn't reply even though I know she heard me and just wandered away. The woman actually had the audacity to call me an idiot.
SC: Is this two thirds yard?
Me: Yes, that's two thirds A yard
SC: This is too short (I open it and line it up with the 2/3 mark)
Me: 2/3 a yard
SC: No no no no nonononono, 2/3 yard!
Me:...2/3 a yard...
SC: TWO THIRDS YARD!
Me:...two AND and third?
SC: Yeah, 2/3 yard
Me: Two yards, AND a third more
SC: Yes! Idiot
Me: Well ma'am, 2/3 is a legitimate measurement. Two thirds means two thirds, not two and a third. Please don't call me an idiot when you're the one who doesn't know how to count.
SC:
I want your manager!
MOD: Miss, please don't call my girls idiots. At least they know their numbers.
That's not free
Lady walks by with her hands full of merchandise: Thank you
Me: MA'AM! YOU HAVE TO PAY FOR THAT!
SC: Really? Ok.
Come on...really? She wasn't bitter about it. She happily paid for her stuff and left...I can't really explain this one.
The jewelry cases are multiplying
Lady checks out
Me: $5.60
SC: Wait, I got that yesterday and it was cheaper
Me: (I check the past prices) Nope, I'm showing the sale was the same yesterday
SC: It was 75% off
Me: They never go that high on the sale
SC: The sign's still up (I turn around. Yes, our damages are 75% off. She must have bought a damaged one. Not every case is broken)
Me: Well, this one isn't damaged
SC: I want the same price I got yesterday
Me: Well, that item was damaged, this isn't.
SC: It was damaged right here (points to the spot where the OTHER case was damaged)
Me: Well...this isn't that one...this one isn't damaged. Just because the other was damaged here doesn't mean this one is... (she leaves, comes back with another one.)
SC: This one's damaged. I want it 75% off. (I look, it is indeed broken. Her plan won't work though, the damages are marked as such and the bar codes are highlighted. I call up my manager who tell the woman "you break it you buy it AT REGULAR PRICE."
Yeah. I know I've shared some crazy stories, but I've never had this many crazies in one day. And I was only there 3 hours.
Coupon Lady
Yes we take competitor capons, but only on items the competitor carries. Otherwise there is no competition. Get it? This woman didn't. She kept insisting the coupon's owner sold fabric. They didn't, but even if they did she was trying to use it on OUR store's brand. Then she tried to use it on items that were on sale. No go. Then on an item specifically excluded by the coupon. I had to highlight the line that said so. In the end I actually called the store and had the woman speak with them. She left without using the coupon. Boo hoo, she had already used 3 others. We're not supposed to do that, but she bitched so much that my manager finally gave in.
Clueless Lady #1
SC butts in line: Where can I find this? (shoves a shirt in my face)
Me: I'm sorry, can you wait for me to finish with these customers
SC: Where is this? (I ignore her until finished)
Me: How can I help you? (After some confusing back and forth I figured out she was looking for 3d fabric paint to fix up the spots where the paint dots had fallen off) You'll find it in the last isle
(SC wanders off, comes back, butts in line. I can't find it.)
Me: You'll find it in the last row. Go to the jewelry isle, then go one isle to the right. Take five steps and you'll see it on your left on the bottom. (Lady wanders off, comes back. Lather, rinse, repeat. I'm the only one up front and I can't leave the register alone. Finally someone else shows up. I take her back and find out she was in the frame isle?
SC: This is paint
Me: Yes, it hardens to turn into those dots.
SC: How?
Me: Well, it's 3d paint. Let it sit for 24 hours. It'll work. Or you could squirt dots onto wax paper and then glue them to the shirt if you're too afraid to apply the paint directly to the cloth. (SC grabs a glue, breaks the seal, and squirts it on the shelf. I'm so confundled:yes, that confused and confounded stuck together, that was how shocked I was:: that I didn't react in time to keep her from squirting it on my shirt. I wipe it off and now have red paint all over my hands)
SC: It's not hard.
Me: Ma'am, it has to dry overnight. It's paint.
SC: Can you get me these colors
Me: I will not shop for you
SC: Please (Blocks my escape, I finally grab her colors and get out of there.)
The woman comes to the register and tries to push in front of the line. She actually slammed her stuff down on top of the customer I was helping.
Me: Please get to the end of the line (She steps back, though still hangs out at the front of the line, and keeps doing that. The she goes to the register behind me and just stands there, right in front of the "this register closed" sign. No, I'm not going to magically split in two and help you. I just stood there and ignored her, even when my line was empty.)
SC: (slams her hand on the counter) hey...hey..hey,hey...hey,hey...Hey...HEY! (She finally stomps around to my side, tosses her stuff down, and pouts the whole time. Glad she's gone.)
Clueless Lady #2
She comes in with a little toddler ballerina dress. One of the straps is broken. The very bottom part, where it meets the dress, has snapped. Easy fix, get some ribbon and replace it. It won't look the same, but it's only a half inch piece that connects the strap to the dress, not the actual strap. No one will notice. She asks for her options, I give them to her.
SC: But I want the same material.
Me: Well, this is actually made from the dress material, which we do not carry
SC: How do you know?
Me: This is a knit, but we don't carry this pattern and I've never seen this color. Your best bet is ribbon.
SC: Can you get it for me
Me: They're right over there (You can see the ribbon from where we're standing)
SC: No, get it for me
Me: I will not shop for you
SC: I don't know what I need
Me: I suggest a purple ribbon. All the purple is in the 3rd panel. It's all grouped together. Look for something that matches the dress.
SC: I don't know what I need
Me: It's up to preference. (WTF, how hard is it to grab a purple ribbon?)
SC comes back with her ribbon: I just want a foot of this
Me: It's by the spool
SC: I don't want the whole thing
Me: It's by the spool
SC: That's too much
Me: I suggest making a matching bracelet or necklace. Or you could tie it in her hair.
SC: I don't want to spend this much (It $2 you cheep ass)
Me: I suggest buying a new dress (and I walk away. The woman complained, but was given a lecture by my manager about how my job was to point her in the right direction, not to shop for her. I gave her perfectly good suggestions and was right about the ribbon being by the spool and there was nothing that could be done about that. My manager then apologized to me for having to put up with that
Learn your numbers please
If you ask me for two thirds yard, I'm going to give you 2/3 a yard, not 2 and a third. I repeated "Two thirds?" She didn't reply even though I know she heard me and just wandered away. The woman actually had the audacity to call me an idiot.
SC: Is this two thirds yard?
Me: Yes, that's two thirds A yard
SC: This is too short (I open it and line it up with the 2/3 mark)
Me: 2/3 a yard
SC: No no no no nonononono, 2/3 yard!
Me:...2/3 a yard...
SC: TWO THIRDS YARD!
Me:...two AND and third?
SC: Yeah, 2/3 yard
Me: Two yards, AND a third more
SC: Yes! Idiot
Me: Well ma'am, 2/3 is a legitimate measurement. Two thirds means two thirds, not two and a third. Please don't call me an idiot when you're the one who doesn't know how to count.
SC:
I want your manager!MOD: Miss, please don't call my girls idiots. At least they know their numbers.
That's not free
Lady walks by with her hands full of merchandise: Thank you
Me: MA'AM! YOU HAVE TO PAY FOR THAT!
SC: Really? Ok.
Come on...really? She wasn't bitter about it. She happily paid for her stuff and left...I can't really explain this one.
The jewelry cases are multiplying
Lady checks out
Me: $5.60
SC: Wait, I got that yesterday and it was cheaper
Me: (I check the past prices) Nope, I'm showing the sale was the same yesterday
SC: It was 75% off
Me: They never go that high on the sale
SC: The sign's still up (I turn around. Yes, our damages are 75% off. She must have bought a damaged one. Not every case is broken)
Me: Well, this one isn't damaged
SC: I want the same price I got yesterday
Me: Well, that item was damaged, this isn't.
SC: It was damaged right here (points to the spot where the OTHER case was damaged)
Me: Well...this isn't that one...this one isn't damaged. Just because the other was damaged here doesn't mean this one is... (she leaves, comes back with another one.)
SC: This one's damaged. I want it 75% off. (I look, it is indeed broken. Her plan won't work though, the damages are marked as such and the bar codes are highlighted. I call up my manager who tell the woman "you break it you buy it AT REGULAR PRICE."
Yeah. I know I've shared some crazy stories, but I've never had this many crazies in one day. And I was only there 3 hours.
plenty of irrational explanations though. 
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