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Good Try
When you return fabric to our store it must first be measured at the cutting table. This is because we do not accept any fabric that has been cut. All the time people will do a project and try to return left over fabric. But this isn't one of those stories.
SC: I'd like to return this (shows me her fabric)
Me: Ok, you can have that measured right over there.
SC: I never touched it
Me: Even so, we cannot return fabric unless it has been measured (this is also cause we need the number so we can put the fabric back out)
SC: FINE! (She comes back a few minutes later. When fabric is returned the cutting counter person highlights the returned fabric, writes ok next to it, and initials the reciept once. Remember that bit of information.)
Me: Ok, let me just pull up your transaction (I scan the receipt, then check to see that it's not over 90 days, how she paid, and what she's returning. This is when I notice that every line of fabric is highlighted. I only saw one fabric in the bag, yet here it looks like she's trying to return 7 pieces totaling about $190 instead of $10. Our pen cup is sitting in an area completely accessable to customers, so at this point I'm pretty sure she forged her receipt. Each line has the word ok next to it and my CW's initials, though they look a little sloppy and not quite like the first. Remember how I said we only initial once. The CW who measured the fabric has been there for a while and knows this. Yeah, good try.)
Me: Sorry ma'am, I need to call a manager up.
SC: Why? (very nervous, eyes dart to my CW)
Me: For returns this large I need a manager's key.
SC: Oh, ok (relieved)
Manager: What can I help you with? (I hand her the receipt. She looks at it for one second, rolls her eyes at me, then cancels the return.) Sorry miss, I'm going to have to ask you to leave. I'll go get your fabric for you.
SC: What! Why?
Manager: Because I don't like scammers.
SC: Are you accusing me of something?
Manager: Yes, now get out or I'll call the cops. (SC runs out, she even leaves her fabric and receipt behind. Now we have her name since she paid with a card, and that name is going right up on our banned list.)
Teacher Card Debocle
We have teacher cards which offer 10% off of your total purchase. People try to get them just by claiming to be teachers, of course as soon as we ask for a school id or a pay stub they leave, defeated. Now I do have to complain about the actual teachers a bit. These cards are meant for school purchases, meaning the items are going towards your class, whether it be decorating or a project or something. Even school functions. But unless you have a shower in your classroom which you're buying a new shower curtain for or two of your students are getting married at the school and that cake topper was just what you needed then you shouldn't be using that. Anywho, the teacher cards are right on the shelf beneath the register and must be signed by a manager before they can be used. A woman comes up to me, unloads her cart, and tosses a blank card down on the counter. Now I should mention right before this I had been cleaning and ran across a teacher packet that had the card cut out of it.
Me: I'm...sorry...I can't use this (She shouldn't even have a blank one cause the manager fills it out before handing it over. And now I know what happened to the card from that teacher packet)
SC: I'm a teacher!
Me: Miss, how did you get this?
SC: It's a teacher card, I signed up for it.
Me: It's blank. We do not hand out blank cards.
SC: I've been using it. You're the first person who has had a problem!
Me: Really? Because it seems like you just got it today. (I pull the packet from the trash, open to the page where the card is missing, and guess what? The cut marks line up.) Only employees are allowed back here. I'm going to have to call a manager up before we complete this transaction (She was only spending $5, so it's not like we were loosing any money and the current MOD hates fuckwads like this.)
SC: I'll just take my business elsewhere! (She tries to grab the card from me)
Me: Oops, if you're going elsewhere then you won't need this (I tear it up, toss it in the trash, and give her a big smile.)
And why did you feel the need to buy 3 things of...wrinkle cream...
I was at my friends work. It was close to closing and we were going to the movies! She works at a beauty supply store with the words bath, body, and works in it. So it's five till closing and this teenager walks up to the register.
SC: I just need to return this (She shoves three containers on the counter.) I don't have a receipt, so just return it for the lowest price.
Friend: Alrighty then, let me just...(Eyebrow raises. I glance at the bottles to see what's up. It turns out she's trying to return 3 identical bottles of wrinkle cream. Usually only reccomended for people with, you guessed it, wrinkles. And each bottle sold at $100 each. I don't know why they don't lock expensive stuff like this up, but they don't. So little miss thang just shoplifted 3 bottles of expensive stuff-she probably didn't look at the lable, only the price-and thought she could return it for some green.)
Friend: Why are you returning this, because apparently it works wonders. I mean, you don't have a single wrinkle! (She leans in and pretends to examine the girl's face.)
SC: What?
Friend: I don't know why you bought three bottles though, one is enough to last at least 4 months.
SC: Well, that's why I'm returning it. I got too much
Friend: Uh huh. Sure. Do me a favore and look over there. (Points up at the security camera)
SC: What? (Looks straight at it.)
Friend: Aaaaaaaaaaaaaaaand...it's...9! Thank you, I'll take these. have a nice night and feel free to never come back. I'm sure you'll look great on your shoplifter picture that will now be hanging right over there, on our wall of shame (They hang the pics technically in the back, but they can still be seen by the customers.) The nice security guy will escort you out to your car (The store is in the mall and as I found out today the girl had been banned from the mall for a year.)
When you return fabric to our store it must first be measured at the cutting table. This is because we do not accept any fabric that has been cut. All the time people will do a project and try to return left over fabric. But this isn't one of those stories.
SC: I'd like to return this (shows me her fabric)
Me: Ok, you can have that measured right over there.
SC: I never touched it
Me: Even so, we cannot return fabric unless it has been measured (this is also cause we need the number so we can put the fabric back out)
SC: FINE! (She comes back a few minutes later. When fabric is returned the cutting counter person highlights the returned fabric, writes ok next to it, and initials the reciept once. Remember that bit of information.)
Me: Ok, let me just pull up your transaction (I scan the receipt, then check to see that it's not over 90 days, how she paid, and what she's returning. This is when I notice that every line of fabric is highlighted. I only saw one fabric in the bag, yet here it looks like she's trying to return 7 pieces totaling about $190 instead of $10. Our pen cup is sitting in an area completely accessable to customers, so at this point I'm pretty sure she forged her receipt. Each line has the word ok next to it and my CW's initials, though they look a little sloppy and not quite like the first. Remember how I said we only initial once. The CW who measured the fabric has been there for a while and knows this. Yeah, good try.)
Me: Sorry ma'am, I need to call a manager up.
SC: Why? (very nervous, eyes dart to my CW)
Me: For returns this large I need a manager's key.
SC: Oh, ok (relieved)
Manager: What can I help you with? (I hand her the receipt. She looks at it for one second, rolls her eyes at me, then cancels the return.) Sorry miss, I'm going to have to ask you to leave. I'll go get your fabric for you.
SC: What! Why?
Manager: Because I don't like scammers.
SC: Are you accusing me of something?
Manager: Yes, now get out or I'll call the cops. (SC runs out, she even leaves her fabric and receipt behind. Now we have her name since she paid with a card, and that name is going right up on our banned list.)
Teacher Card Debocle
We have teacher cards which offer 10% off of your total purchase. People try to get them just by claiming to be teachers, of course as soon as we ask for a school id or a pay stub they leave, defeated. Now I do have to complain about the actual teachers a bit. These cards are meant for school purchases, meaning the items are going towards your class, whether it be decorating or a project or something. Even school functions. But unless you have a shower in your classroom which you're buying a new shower curtain for or two of your students are getting married at the school and that cake topper was just what you needed then you shouldn't be using that. Anywho, the teacher cards are right on the shelf beneath the register and must be signed by a manager before they can be used. A woman comes up to me, unloads her cart, and tosses a blank card down on the counter. Now I should mention right before this I had been cleaning and ran across a teacher packet that had the card cut out of it.
Me: I'm...sorry...I can't use this (She shouldn't even have a blank one cause the manager fills it out before handing it over. And now I know what happened to the card from that teacher packet)
SC: I'm a teacher!
Me: Miss, how did you get this?
SC: It's a teacher card, I signed up for it.
Me: It's blank. We do not hand out blank cards.
SC: I've been using it. You're the first person who has had a problem!
Me: Really? Because it seems like you just got it today. (I pull the packet from the trash, open to the page where the card is missing, and guess what? The cut marks line up.) Only employees are allowed back here. I'm going to have to call a manager up before we complete this transaction (She was only spending $5, so it's not like we were loosing any money and the current MOD hates fuckwads like this.)
SC: I'll just take my business elsewhere! (She tries to grab the card from me)
Me: Oops, if you're going elsewhere then you won't need this (I tear it up, toss it in the trash, and give her a big smile.)
And why did you feel the need to buy 3 things of...wrinkle cream...
I was at my friends work. It was close to closing and we were going to the movies! She works at a beauty supply store with the words bath, body, and works in it. So it's five till closing and this teenager walks up to the register.
SC: I just need to return this (She shoves three containers on the counter.) I don't have a receipt, so just return it for the lowest price.
Friend: Alrighty then, let me just...(Eyebrow raises. I glance at the bottles to see what's up. It turns out she's trying to return 3 identical bottles of wrinkle cream. Usually only reccomended for people with, you guessed it, wrinkles. And each bottle sold at $100 each. I don't know why they don't lock expensive stuff like this up, but they don't. So little miss thang just shoplifted 3 bottles of expensive stuff-she probably didn't look at the lable, only the price-and thought she could return it for some green.)
Friend: Why are you returning this, because apparently it works wonders. I mean, you don't have a single wrinkle! (She leans in and pretends to examine the girl's face.)
SC: What?
Friend: I don't know why you bought three bottles though, one is enough to last at least 4 months.
SC: Well, that's why I'm returning it. I got too much
Friend: Uh huh. Sure. Do me a favore and look over there. (Points up at the security camera)
SC: What? (Looks straight at it.)
Friend: Aaaaaaaaaaaaaaaand...it's...9! Thank you, I'll take these. have a nice night and feel free to never come back. I'm sure you'll look great on your shoplifter picture that will now be hanging right over there, on our wall of shame (They hang the pics technically in the back, but they can still be seen by the customers.) The nice security guy will escort you out to your car (The store is in the mall and as I found out today the girl had been banned from the mall for a year.)
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