I'm a Doctor...Accomodate me!! (a bit long)

[Camry178]

So....I work at an optical and had this gem of a patient come in at 5:10pm yesterday. Keep 5:10pm in mind, it'll come into play later.

SC: Dr. EW
Me:

Me: Hi, welcome to ****. What brings you in today?
SC: Yeah, I have an exam scheduled.
Me: Okay...What is your last name?
SC: EW
Me: (looking in the computer).. I'm sorry, but I'm not finding your name. Let me do a different search. (So I do a search by name and lo and behold, her exam is scheduled for the following Wed.)
Me: I'm sorry ma'am. You're appointment is for next Wed. at 4:40pm.
SC: Well, my husband made the appointment for me this morning for today at 4:40pm.
Me: Well, I am sorry about the misunderstanding ma'am but in the system it has you scheduled for next Wed. Would y-
SC: Well, my husband never makes mistakes. So you'll just have to see me because I left work early. (yeah, okay)
Me: Unfortunately ma'am, we're booked for the rest of the evening so there's no way we could fit you in today.
SC: No, you have to accomodate me. I'm a doctor too. I had an appointment for 4:40pm today.
Me: (Here we go...) Okay ma'am. Let's forget that the computer states that you are scheduled for next Wed. You walked in at 5:10pm, you stated that your appointment was for 4:40pm. You are 30 minutes late, so I would have to reschedule your appointment anyway.
SC: That's ridiculous. You wouldn't see me because I'm only 30 minutes late?
Me: That's correct.
SC: Well, I'm a doctor. I wouldn't turn away a patient for being 30 minutes late so you have to accomodate me.
Me: Okay, so as a doctor, you should know the importance of being on time for your appointments.
SC: Of course I know the importance. You know what, I want to speak to the manager.
Me: (Damn, hair's covering my name badge again. Let's fix that.)...That would be me.
SC: uh...then I want to speak to the doctor!
Me: No.
SC: No?...
Me: (I turn the monitor towards her)...Look ma'am, even though we don't have you scheduled for today, had you shown up at 4:40pm for the appointment we would have seen you because the slot was open. But since you arrived a half hour later we're not gonna be able to see you today. Everyone who's scheduled for this evening has shown up on time and is waiting to be seen. It would be extremely wrong to make them wait any more than they have to. After that, the doctor will be leaving as it will be the end of her shift.
SC: I want to speak to the doctor!
Me: Wait here...(I head off to one of the exam rooms while Dr. EW is still talking about how she's a doctor.)

Me: (I tell our doctor what's going on.).... So, she wants you to accomodate her.
Doc: Is it a full exam?
Me: Yep, with a fitting.
Doc: Oh, no. She's gonna have to reschedule.
Me: Thank you.

Me: (Back to Dr. EW)...I'm sorry ma'am but the doctor will not be able to see you today. Would you like to reschedule?
SC: Fine! I'll reschedule, but not here.
Me: Have a great day! (as she's walking out the door)

Seriously, WTF!! You expect me to make my staff stay late for you?! Not to mention it was supposed to be my day off!(but that's another rant)
You may be a doctor, but you're not my doctor!

[depechemodefan]

Well, I'm a doctor. I wouldn't turn away a patient for being 30 minutes late so you have to accomodate me.

I once got my mom about 25 min. late to the dr. (mom was coming from dialysis, and they kept her longer than usual) and I was told to reschedule, the dr. had a full schedule. Granted, the office manager told me that, not the dr.

She didn't even get the date right? Shame on her.

[blas]

Oh, you're a doccccctor!

Next time, we'll remember to pull out the red carpet and have the bubbly ready.

[Shironu-Akaineko]

SC: Well, my husband never makes mistakes.

Yes he does.

He married you, didn't he?

[Dave1982]

Yes he does.

He married you, didn't he?

Ooooooohhhh!!!!! Feel the burn on that one!!!!!!!!

[Cut Grass]

"Could I have one of your cards before I see our doctor?"

"Oh, you're fresh out?"

I've been known to fire doctors due to their lack of concern for MY schedule. I work nights and do not appreciate waiting past noon for a nine AM appointment. Once I tracked down a dr's home address through tax records. He got a ranty letter about a) people shashaying in after I arrived, staying 20 minutes and leaving and b) his snippy front office staff. I am cool and polite until you talk down to me. And I'm pretty certain the eye candy answering the phone is not a nurse. c) my last actual visit with him was 3 hours and fifteen minutes past my appointment time. The actual consultation was less than five minutes.

I called my insurance company and told them not to pay a claim from that doctor for my scheduled appointment that day.

[Willis]

Why is she going to reschedule and she can just show up next Wednesday as she's already scheduled? What an idiot. She can just "leave work early" again.

[Anakah]

I'd like to know what kind of doctor she is, so I'd know where NOT to go!

[dalesys]

Re: the thread title:

Couldn't you have at least given her the eye-drops?

She would have been accomodated for the rest of the day.

[tropicsgoddess]

Paging Dr.Entitlement Whore....you need a stat!

[LillFilly]

Hmmm, she never asked to be canceled, so if she doesn't show-up for her real scheduled appointment, does that mean the office gets to charge her???!!!

[Camry178]

Unfortunately, it's not like the dentist where they charge you for a no show. But I know she'll be back, if only to try to complain some more.

[Ferreter]

Psh, doesn't she know it's only the doctors that are allowed to make patients wait, not the other way around?

[GiftShopGirl]

Wow.... if she's really a doctor, then she's the most incompetent doctor I've ever heard of.

1. Comes in on the wrong day
2. Comes in at the wrong time
3. Ignores your policies, which are uniform for most every doctor's office
4. States that at her office, she also ignores these policies and just sees people however late they are

My bullshit-o-meter says no way this girl's a doctor. Her husband is probably a doctor, so therefore she knows everything there is to know about being a doctor, so much so that she thinks she can successfully pass herself off as one. If she really was a doctor, she would understand and appreciate the importance of being on time, and the importance of following policies.

[wagegoth]

I once got my mom about 25 min. late to the dr. (mom was coming from dialysis, and they kept her longer than usual) and I was told to reschedule, the dr. had a full schedule. Granted, the office manager told me that, not the dr.

In that kind of situation, call the doctor's office as soon as you know you're gong to be late to see what they can do. If they know far enough ahead, and they're not a bunch of dickwads, they could go ahead and see the patients who arrived early, then squeeze in you or your mother later.