Guest: Dave, I would like to book this property
Me: ok and the rate is____
Guest: what about my discount?
Me: we arent discounting for 2010 at this time
Guest: well I come there every year and I think I am entitled to a discount
She bitches incessantly and the manager agrees to a 10% discount
Guest: 10%? That's a joke....this property says there is a 40% discount
Me: yes but only for 2009
Guest: well I am coming in 2010
Me: right so you woulndt qualify for that discount
Guest: so I am being penalized for booking in advance?
Me: no, we just cant give you a 40% discount for July 2010
Guest: no, you can and you will...you know I am very insulted that with all the business I give you, I have to fight with you for this......I am also upset that the discount wasnt automatically offered to me. I shouldnt even have to ask for it, Dave. Can you understand why I am upset? If I had not asked for that discount, you would have let me pay full rate. That's stealing, Dave.
MeL how is that stealing?
Guest: because you stole my discount
Me: stole your discount?
Guest: Jesus Christ, I didnt expect you to understand. You know what, give me the owner's name and number. I want to talk to him
Me: we dont give that out
Guest: I believe I have a right to that information
Me: no, its confidential
Guest: I know there is a law that says you must give me that information if I request it
Me: I am afraid not, ma'am
Guest: Oh fuck off, Dave.....I will take my business elsewhere
Me: ok
Guest: yea I know you dont care
Me: no, not really
she then screams something unintelligible into the phone and hangs up
Me: ok and the rate is____
Guest: what about my discount?
Me: we arent discounting for 2010 at this time
Guest: well I come there every year and I think I am entitled to a discount
She bitches incessantly and the manager agrees to a 10% discount
Guest: 10%? That's a joke....this property says there is a 40% discount
Me: yes but only for 2009
Guest: well I am coming in 2010
Me: right so you woulndt qualify for that discount
Guest: so I am being penalized for booking in advance?
Me: no, we just cant give you a 40% discount for July 2010
Guest: no, you can and you will...you know I am very insulted that with all the business I give you, I have to fight with you for this......I am also upset that the discount wasnt automatically offered to me. I shouldnt even have to ask for it, Dave. Can you understand why I am upset? If I had not asked for that discount, you would have let me pay full rate. That's stealing, Dave.
MeL how is that stealing?
Guest: because you stole my discount
Me: stole your discount?
Guest: Jesus Christ, I didnt expect you to understand. You know what, give me the owner's name and number. I want to talk to him
Me: we dont give that out
Guest: I believe I have a right to that information
Me: no, its confidential
Guest: I know there is a law that says you must give me that information if I request it
Me: I am afraid not, ma'am
Guest: Oh fuck off, Dave.....I will take my business elsewhere
Me: ok
Guest: yea I know you dont care
Me: no, not really
she then screams something unintelligible into the phone and hangs up
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