The Return of Banana Bread Lady!
If you read my last thread, you'd have heard about banana bread lady. The woman who tried to trade some holy water enhanced banana bread for a spool of purple thread. So yesterday it was just me and my general manager. BBL asked if she could borrow a candy mold, use it, and then bring it back...um, no. So BBL stands by the cutting counter and complements each person that comes through. The compliments end with "Oh, deary, you wouldn't happen to have a dollar?" No one did. My manager makes a call to the cops to let them know there's a woman in the store harassing the customers. No, this lady has already been kicked out once. This time she wants BBL hauled off. So, $2.11 richer, BBL brings her candy mold to the register. By this time a local cop has showed up. He's a really nice guy who actually lives in my neighborhood. BBL buys her candy mold, but is 1 cent short! Oh no! She asks my manager for a penny. Nope. She truly didn't have any on her. BBL turns and screams "Does anyone have a penny! This bitch don't have none for me!" She turns and says "You know, you better watch out! The lord hates you! You's going to hell. You hear me!" At this point the officer steps in and hauls her off. No candy for BBL.
Tree Killers
Why do people tear the coupons out of the paper and then hand me the paper as well! Just give me the whole paper and I'll put it out. Waste! Tree killers!
Coupon Trouble
So we had a special where if you spend over $66 you get a card for $10 off of a $10 or more purchase. Only problem? It ended on the 9th. Yesterday was the 10th. We had so many people screaming at us cause we wouldn't give them the stupid cards.
We're instructed to hand out fliers during certain hours. This woman used a coupon on the flier then freaked out cause we wouldn't give it back to her. The coupon says surrender at time of use. That means you're not getting it back. She insists that no other place keeps her coupons? Oh come on. Really? Then she says the other employees always give them back. Sorry, not going to work. I explain to her that the guidelines on the coupons are put there by corporate, and if I fail to follow those rules I could be putting my job in jeopardy and I'm not going to do that. Would anyone ever find out? No. So why am I not giving her the coupon? Cause she was a bitch. If she weren't then she very well could have gotten that coupon that expired yesterday anyway back.
Scammer
SC buys fabric, returns it, buys it, returns it, buys it, returns it for a 3rd time. Only the 3rd time she was stiffed $40. Well ma'am, no you weren't. You bought a $40 item and it was taken off of the returned items. Oh, you didn't' buy it? Ok, my manager says to call the complaint line cause there's no way to prove you didn't buy the item. Check inventory? Ok, there're 5 in stock and there're 5 in the store. You're not making your case. Oh, now you won't leave until this is resolved? Call the darn complaint line. What? You're talking to my manager and suddenly you don't know what a cricket is? When you spoke to me you knew in great detail that you didn't buy that bunny cricket cartridge, even though the receipt didn't specify what type of cartridge it was. What? You need all our information. Um, no. My manager says no as well. Suddenly you've come up with a story about how the cashier that checked you out seemed very confused, like she didn't know what she was doing. Sorry, she's been here 3 years and knows how to do a return. You still won't leave? Oh look, the cashier that checked you out has stopped by to pick up her paycheck! Hey, she remembers you cause you were a bitch. According to her you expected to have your fabric returned at full price even though you purchased it on sale. Doesn't matter that it's no longer on sale, you're returned what you payed. And yes, you did buy the cartridge! Now we're going to have to ask you to leave and we will be leaving word with the complaint line that you are a potential scammer.
It doesn't work that way
We put all our damages out at 75% off. This woman came up with a bra gel, something you stuff in your bra to fill it out (basically expensive toilet paper) but one was missing. It was in the damages because of this. She wants to know if she can grab a matching one from one of the undamaged boxes and still get the damage price. Nope. That's why it's damaged.
Not Sucky, well...Almost
For all of you non sewers out there I wanna know...you do know the difference between hand needles and machine needles, right? Hand ones have holes and machine ones don't...Apparently this customer didn't know that, purchased hand ones, tried to shove them in her machine, and thusly did damage to said machine. And now she wants us to pay for the damage. The only advice we could give was to check her warranty, which she did not have cause it was an old machine. Yeah, she was just kinda laughed out of the store. She didn't give us any trouble, which is why I'm not classifying her as sucky. She was just stupid.
Do I know you?
Have you ever had a customer who acted like they knew you? This woman was having a whole conversation with me, but she kept forgetting that I didn't know her:
"This is for Mark. He's shorter, you know, so I don't need as much fabric. Oh, and won't this be so cute for Sue! She did say blue was her favorite color, right?"
"Oh, poor Ben. We're divorced now. I was so horrible to that man, I feel so bad for him (I let her know that I felt bad for him too, but she didn't really get the insult)"
SC: This'll match the church perfectly, don't you think?
Me: Ma'am, I've never been to your church.
SC: Oh, you should stop by! We're in the city, right off of blah blah blah.
Me: Yeah...
SC: We're planning a wonderful Thanksgiving service!
Me: Well, I'll actually be at my synagogue for Thanksgiving.
SC: Oh, your people celebrate Thanksgiving?
Me: ...yeah... (This lady had been talking to me for half an hour now over 3 pieces of fabric! It should have taken 5 minutes! I was getting annoyed."
"Don't you think the ring came out wonderful!" (There's someone behind her and I can't get her to leave. So I just suspend her transaction and help the next customers out. She never stops talking.)
SC: What's your name, hon?
Me: *****
SC: With an h?
Me: Yes
SC: That's how I like em! Oh, but honey, I won't see you for a while, I'm going on vacation.
Me: Ok, have a nice time.
SC: I will, see you again!
Me: Ok (Oh god I hope not)
Manager: You know you're not supposed to have personal conversations when there're other customers around to be helped.
Me: I didn't know her...
Manager: ...I'm sorry.
So that was my day, not as bad as my last shift. Didn't have many SCs, just ones who's sanity could be questioned. Good news though, we managed to clean up and get through all our closing duties in just 15 minutes! The rest of the time was spent in the back room with leftover pizza and fudge!
If you read my last thread, you'd have heard about banana bread lady. The woman who tried to trade some holy water enhanced banana bread for a spool of purple thread. So yesterday it was just me and my general manager. BBL asked if she could borrow a candy mold, use it, and then bring it back...um, no. So BBL stands by the cutting counter and complements each person that comes through. The compliments end with "Oh, deary, you wouldn't happen to have a dollar?" No one did. My manager makes a call to the cops to let them know there's a woman in the store harassing the customers. No, this lady has already been kicked out once. This time she wants BBL hauled off. So, $2.11 richer, BBL brings her candy mold to the register. By this time a local cop has showed up. He's a really nice guy who actually lives in my neighborhood. BBL buys her candy mold, but is 1 cent short! Oh no! She asks my manager for a penny. Nope. She truly didn't have any on her. BBL turns and screams "Does anyone have a penny! This bitch don't have none for me!" She turns and says "You know, you better watch out! The lord hates you! You's going to hell. You hear me!" At this point the officer steps in and hauls her off. No candy for BBL.
Tree Killers
Why do people tear the coupons out of the paper and then hand me the paper as well! Just give me the whole paper and I'll put it out. Waste! Tree killers!
Coupon Trouble
So we had a special where if you spend over $66 you get a card for $10 off of a $10 or more purchase. Only problem? It ended on the 9th. Yesterday was the 10th. We had so many people screaming at us cause we wouldn't give them the stupid cards.
We're instructed to hand out fliers during certain hours. This woman used a coupon on the flier then freaked out cause we wouldn't give it back to her. The coupon says surrender at time of use. That means you're not getting it back. She insists that no other place keeps her coupons? Oh come on. Really? Then she says the other employees always give them back. Sorry, not going to work. I explain to her that the guidelines on the coupons are put there by corporate, and if I fail to follow those rules I could be putting my job in jeopardy and I'm not going to do that. Would anyone ever find out? No. So why am I not giving her the coupon? Cause she was a bitch. If she weren't then she very well could have gotten that coupon that expired yesterday anyway back.
Scammer
SC buys fabric, returns it, buys it, returns it, buys it, returns it for a 3rd time. Only the 3rd time she was stiffed $40. Well ma'am, no you weren't. You bought a $40 item and it was taken off of the returned items. Oh, you didn't' buy it? Ok, my manager says to call the complaint line cause there's no way to prove you didn't buy the item. Check inventory? Ok, there're 5 in stock and there're 5 in the store. You're not making your case. Oh, now you won't leave until this is resolved? Call the darn complaint line. What? You're talking to my manager and suddenly you don't know what a cricket is? When you spoke to me you knew in great detail that you didn't buy that bunny cricket cartridge, even though the receipt didn't specify what type of cartridge it was. What? You need all our information. Um, no. My manager says no as well. Suddenly you've come up with a story about how the cashier that checked you out seemed very confused, like she didn't know what she was doing. Sorry, she's been here 3 years and knows how to do a return. You still won't leave? Oh look, the cashier that checked you out has stopped by to pick up her paycheck! Hey, she remembers you cause you were a bitch. According to her you expected to have your fabric returned at full price even though you purchased it on sale. Doesn't matter that it's no longer on sale, you're returned what you payed. And yes, you did buy the cartridge! Now we're going to have to ask you to leave and we will be leaving word with the complaint line that you are a potential scammer.
It doesn't work that way
We put all our damages out at 75% off. This woman came up with a bra gel, something you stuff in your bra to fill it out (basically expensive toilet paper) but one was missing. It was in the damages because of this. She wants to know if she can grab a matching one from one of the undamaged boxes and still get the damage price. Nope. That's why it's damaged.
Not Sucky, well...Almost
For all of you non sewers out there I wanna know...you do know the difference between hand needles and machine needles, right? Hand ones have holes and machine ones don't...Apparently this customer didn't know that, purchased hand ones, tried to shove them in her machine, and thusly did damage to said machine. And now she wants us to pay for the damage. The only advice we could give was to check her warranty, which she did not have cause it was an old machine. Yeah, she was just kinda laughed out of the store. She didn't give us any trouble, which is why I'm not classifying her as sucky. She was just stupid.
Do I know you?
Have you ever had a customer who acted like they knew you? This woman was having a whole conversation with me, but she kept forgetting that I didn't know her:
"This is for Mark. He's shorter, you know, so I don't need as much fabric. Oh, and won't this be so cute for Sue! She did say blue was her favorite color, right?"
"Oh, poor Ben. We're divorced now. I was so horrible to that man, I feel so bad for him (I let her know that I felt bad for him too, but she didn't really get the insult)"
SC: This'll match the church perfectly, don't you think?
Me: Ma'am, I've never been to your church.
SC: Oh, you should stop by! We're in the city, right off of blah blah blah.
Me: Yeah...
SC: We're planning a wonderful Thanksgiving service!
Me: Well, I'll actually be at my synagogue for Thanksgiving.
SC: Oh, your people celebrate Thanksgiving?
Me: ...yeah... (This lady had been talking to me for half an hour now over 3 pieces of fabric! It should have taken 5 minutes! I was getting annoyed."
"Don't you think the ring came out wonderful!" (There's someone behind her and I can't get her to leave. So I just suspend her transaction and help the next customers out. She never stops talking.)
SC: What's your name, hon?
Me: *****
SC: With an h?
Me: Yes
SC: That's how I like em! Oh, but honey, I won't see you for a while, I'm going on vacation.
Me: Ok, have a nice time.
SC: I will, see you again!
Me: Ok (Oh god I hope not)
Manager: You know you're not supposed to have personal conversations when there're other customers around to be helped.
Me: I didn't know her...
Manager: ...I'm sorry.
So that was my day, not as bad as my last shift. Didn't have many SCs, just ones who's sanity could be questioned. Good news though, we managed to clean up and get through all our closing duties in just 15 minutes! The rest of the time was spent in the back room with leftover pizza and fudge!
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