Our store has recently changed from having a think 21 policy to a think 25 one. So of course now anyone who may have got away with it under the old policy are now being asked for ID and the amount of abuse we've had to take is unreal.
This is usually what happens
SC: "Cigarettes please"
Me: "Do you have any ID?"
SC: "I've been served before"
Me: "Our policy has changed to 25 so as you look under 25 I have to ask now"
SC: "But I'm old enough you twat!"
Me: "It doesn't matter I'm afraid, I have to follow the policy"
SC: "F*** off you cheeky c***
We've brought the police in because on monday some tool spat at one of my CW's because she wouldn't serve him and she was really shaken by it. I am starting to fear that a CW is going to be attacked, as behind the supermarket is quite a rough estate and a lot of them are all too quick to take offence and be "dissed". Hopefully it will die down as a lot of people will probably decide that they are never going to come back.
Bonus Story
A couple of weeks ago I had someone who had a real go at me and my CW (the same one who was spat at) because I wouldn't authorise the pump he was on his mobile. I regularly checked to see if he had put his phone away so I could authorise the pump but he must have been on his phone for about five minutes, and I could hear him shouting that I was a dickhead because he was stood there waiting for so long. Eventually I was able to authorise the pump and braced myself as I knew full well that he would kick off about it.
And so it happened...
Stupid Idiot: "Mobiles can't ignite with diesel, are you stupid?!"
Me: "It's the law"
CW: "Don't shout at him like that"
SI: "Keep out of it, this is between me and him"
CW: "No I won't keep out of it"
SI: "Shut up I'm not talking to you, it's between me and him"
CW: "No I won't shut up"
SI: "shut up you slag"
CW: "Don't ever call me a slag, you're barred"
SI: "No I'm not you slag"
CW: "Yes you are"
SI: "No I'm not"
CW: "You are"
SI: "No I'm not"
He eventually paid and left and CW put up a notice about not serving him if he ever comes back in future.
This is usually what happens
SC: "Cigarettes please"
Me: "Do you have any ID?"
SC: "I've been served before"
Me: "Our policy has changed to 25 so as you look under 25 I have to ask now"
SC: "But I'm old enough you twat!"
Me: "It doesn't matter I'm afraid, I have to follow the policy"
SC: "F*** off you cheeky c***
We've brought the police in because on monday some tool spat at one of my CW's because she wouldn't serve him and she was really shaken by it. I am starting to fear that a CW is going to be attacked, as behind the supermarket is quite a rough estate and a lot of them are all too quick to take offence and be "dissed". Hopefully it will die down as a lot of people will probably decide that they are never going to come back.

Bonus Story
A couple of weeks ago I had someone who had a real go at me and my CW (the same one who was spat at) because I wouldn't authorise the pump he was on his mobile. I regularly checked to see if he had put his phone away so I could authorise the pump but he must have been on his phone for about five minutes, and I could hear him shouting that I was a dickhead because he was stood there waiting for so long. Eventually I was able to authorise the pump and braced myself as I knew full well that he would kick off about it.
And so it happened...
Stupid Idiot: "Mobiles can't ignite with diesel, are you stupid?!"
Me: "It's the law"
CW: "Don't shout at him like that"
SI: "Keep out of it, this is between me and him"
CW: "No I won't keep out of it"
SI: "Shut up I'm not talking to you, it's between me and him"
CW: "No I won't shut up"
SI: "shut up you slag"
CW: "Don't ever call me a slag, you're barred"
SI: "No I'm not you slag"
CW: "Yes you are"
SI: "No I'm not"
CW: "You are"
SI: "No I'm not"
He eventually paid and left and CW put up a notice about not serving him if he ever comes back in future.
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