A few cases of just not listening or not actually reading what's in front of them from yesterday. I'll probably throw in a few other things.
First Call of the Day...
Me: *store name*, how may I help you?
SC: Yeah... I think I got charged incorrectly on some items, could you check for me?
Me: Sure. Just tell me items and I can double check.
SC: Well first I have some peaches that were supposed to be $.99/lb, but it came up as $2.19/lb...
Me: Sir, is there a sticker on any of those peaches?
SC: *pause* Yes.
Me: What is the number on the peaches?
SC: 4044...
Me: Well, I'm afraid you grabbed the wrong peaches. The ones on sale would say 4403 on the stickers.
SC: Oh... Well it's all very confusing! The signs are all above them instead of below them and it makes it very hard to tell! I though both shelves were on sale!
Me: I'm sorry sir. Did you have anything else you wanted me to check?
SC: Yes! The Jello I bought was supposed to be $2.39, but it says $2.99 on my receipt.
Me: Alright, let me go check on that, sir. It'll be just a moment.
So I go over to the cold case that we have some of the pre-made jiggly nasty and look at the price. A large yellow tag under the Jello brand jello says $2.99. The smaller tag under the STORE BRAND gelatin says $2.39.
Me: *back on the phone* Sir? It was the *store* brand jello that was $2.39. The yellow sign right under the Jello brand says $2.99.
SC: Well I just assumed it was moved over to under the *store* brand! How was I supposed to know? It SAYS strawberry jello on it!
Me: Because it specifically says *store* brand gelatin, sir. Only Jello brand actually calls it jello.
SC: .... Fine! *click*
Me:
Jackass.
Reading a sign isn't hard, really.
Though you'd think it would be. A bit of BG: Our express lane is for ten items or fewer. Because the large sign above it was always "missed" by people with full carts, ever-clever me made up a new sign to slip into the other side of our "Please use next available register" signs that says "10 items or FEWER."
SC: *comes up and looks at CW* Are you open?!
CW: *just looks at him* I'm standing here with my light on, aren't I?
SC: *decides to adopt a rather nasty tone, gestures to the sign* Well your sign says-!
CW: My sign says 10 items or less, sir.
SC: *sputters for a moment before putting his items on the belt*
Me: *stifling laugher behind the podium*
*whine* EPS machines are haaaaard
I can't count the number of people who fuck up with the EPS machine and then look at me after I tell them they have to press "enter", not "cancel" to do credit instead of debit and say, "Well they're all so different! You can never tell what does what! So I just press the button I think will work!"
I finally lost my patience yesterday and looked at the woman who's in every day and said, "Ma'am, if every EPS machine is different, but all of them have directions on the screen, wouldn't that mean you should take a little extra time to actually read it to make sure you're doing it right?"
She just looked at me like I had three heads and walked off after I handed her the receipt.
Sale Bonus
We have three day sales in my store. I HATE these things with a fiery hot passion that burns like a thousand suns. Because every week, without fail, I have countless people who come up with the items for the Fri/Sat/Sun sale on a day other than those and then throw a fricken hissy fit when it doesn't ring up at the sale price.
And every single time, without fail, when I point out that the sign clearly states that it's Fri/Sat/Sun only, they say, "But it's so confusing to have it up the rest of the week! You should only have it up during the weekend!" or, "Then why did I get the flier TODAY and not during the weekend, then?!"
The only response I can think to give is, "Well... When they're sent out, it's under the assumption that people will actually read the days the sale is good for, not just see the word 'sale' and assume it's good from the moment the flier is put up or lands in their hands. But you know what they say about assuming..."
Have I ever mentioned that I love being a supervisor in a privately run store? I can get away with much more than I would in a chain store
First Call of the Day...
Me: *store name*, how may I help you?
SC: Yeah... I think I got charged incorrectly on some items, could you check for me?
Me: Sure. Just tell me items and I can double check.
SC: Well first I have some peaches that were supposed to be $.99/lb, but it came up as $2.19/lb...
Me: Sir, is there a sticker on any of those peaches?
SC: *pause* Yes.
Me: What is the number on the peaches?
SC: 4044...
Me: Well, I'm afraid you grabbed the wrong peaches. The ones on sale would say 4403 on the stickers.
SC: Oh... Well it's all very confusing! The signs are all above them instead of below them and it makes it very hard to tell! I though both shelves were on sale!
Me: I'm sorry sir. Did you have anything else you wanted me to check?
SC: Yes! The Jello I bought was supposed to be $2.39, but it says $2.99 on my receipt.
Me: Alright, let me go check on that, sir. It'll be just a moment.
So I go over to the cold case that we have some of the pre-made jiggly nasty and look at the price. A large yellow tag under the Jello brand jello says $2.99. The smaller tag under the STORE BRAND gelatin says $2.39.
Me: *back on the phone* Sir? It was the *store* brand jello that was $2.39. The yellow sign right under the Jello brand says $2.99.
SC: Well I just assumed it was moved over to under the *store* brand! How was I supposed to know? It SAYS strawberry jello on it!
Me: Because it specifically says *store* brand gelatin, sir. Only Jello brand actually calls it jello.
SC: .... Fine! *click*
Me:

Reading a sign isn't hard, really.
Though you'd think it would be. A bit of BG: Our express lane is for ten items or fewer. Because the large sign above it was always "missed" by people with full carts, ever-clever me made up a new sign to slip into the other side of our "Please use next available register" signs that says "10 items or FEWER."
SC: *comes up and looks at CW* Are you open?!
CW: *just looks at him* I'm standing here with my light on, aren't I?
SC: *decides to adopt a rather nasty tone, gestures to the sign* Well your sign says-!
CW: My sign says 10 items or less, sir.
SC: *sputters for a moment before putting his items on the belt*
Me: *stifling laugher behind the podium*
*whine* EPS machines are haaaaard
I can't count the number of people who fuck up with the EPS machine and then look at me after I tell them they have to press "enter", not "cancel" to do credit instead of debit and say, "Well they're all so different! You can never tell what does what! So I just press the button I think will work!"
I finally lost my patience yesterday and looked at the woman who's in every day and said, "Ma'am, if every EPS machine is different, but all of them have directions on the screen, wouldn't that mean you should take a little extra time to actually read it to make sure you're doing it right?"
She just looked at me like I had three heads and walked off after I handed her the receipt.
Sale Bonus
We have three day sales in my store. I HATE these things with a fiery hot passion that burns like a thousand suns. Because every week, without fail, I have countless people who come up with the items for the Fri/Sat/Sun sale on a day other than those and then throw a fricken hissy fit when it doesn't ring up at the sale price.
And every single time, without fail, when I point out that the sign clearly states that it's Fri/Sat/Sun only, they say, "But it's so confusing to have it up the rest of the week! You should only have it up during the weekend!" or, "Then why did I get the flier TODAY and not during the weekend, then?!"
The only response I can think to give is, "Well... When they're sent out, it's under the assumption that people will actually read the days the sale is good for, not just see the word 'sale' and assume it's good from the moment the flier is put up or lands in their hands. But you know what they say about assuming..."
Have I ever mentioned that I love being a supervisor in a privately run store? I can get away with much more than I would in a chain store

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