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Hi all, this is my first post but I had to share.
One day I was covering for a lunch break when a customer came in.
Now this customer (now referred to as SC, probably more for Stupid, than for Sucky) is well known for foolish and downright rediculous goings on. He also has limited use of the english language.
On this day he bought 2 boxes of Cat food pouches, a bag of apples and a bottle of whisky. Dear stuff, none of the cheap rubbish.
Any the company I work for is well known for the poor quality of bag, while he packed his bag, he decided one would do. Fair enough, he could have been lucky...
He wasn't.
Once he lifted the bag from the bagging shelf, the bottle fell through and broke.
He looked up and asked if he could get another bottle.
In my head thought hell no, you know our bags are weak. My mouth, being the good Customer Service Superisor I am, said "Of course." at this point teh staff member I was covering for came back so I headed to get the mop to clear up the bottle.
While I was cleaning up, he came back, the second bottle had also broken, this time in the carpark. Again he asked if he could get another bottle.
The following convo is as best as I can remember it.
SC = Stupid Customer
TS = Till Staff
Me = Me (duh)
SC: The bottle fell again. Get another?
Me: *looks up, 'what the...just get rid of him'* Err, just one second sir, I cant leave this spill here.
SC: I go. *he walks away*
TS: What was that about?
Me: The new bottle broke, he wants another.
TS: Thats the first bag, he got anotehr bottle, put it into his bag and left. (at this point I want to repeat, he DIDN'T change his carrier bag. This one STILL had a hole in it)
Me: You're joking!?!
TS: *laughing* nope
SC I got bottle. *he pops it into the same bag AGAIN, where it promptly falls through AGAIN* Your bag bad, I get another. *this time I stop him*
Me: I'm sorry I cannot allow you to get another bottle. You have dropped one, which I replaced, the second and third, are your fault. I will not replace it.
at this point his Mrs comes in they talk for a moment.
Mrs: Why wont you replace it?
Me: *I explain what happened and why I wont replace another.*
Mrs: No he didn't, he used a different bag.
Me: I'm sorry but I can get my Manager to check the CCTV footage for you if you want.
This takes the wind out her sails and they leave.
If that was the end of it then fair enough, but they then PHONED to complain that I had swore at them, called then stupid (I thought it, unless they can read minds) and was downright unhelpful and rude. My manager, who had by then checked the CCTV told them that the cameras told him a diferent tale and told them that the next time the come into the store, it had better be to appologise to me.
Got my apology, it looked and sounded like they were in physical pain when they did it (i can hope)
One day I was covering for a lunch break when a customer came in.
Now this customer (now referred to as SC, probably more for Stupid, than for Sucky) is well known for foolish and downright rediculous goings on. He also has limited use of the english language.
On this day he bought 2 boxes of Cat food pouches, a bag of apples and a bottle of whisky. Dear stuff, none of the cheap rubbish.
Any the company I work for is well known for the poor quality of bag, while he packed his bag, he decided one would do. Fair enough, he could have been lucky...
He wasn't.
Once he lifted the bag from the bagging shelf, the bottle fell through and broke.
He looked up and asked if he could get another bottle.
In my head thought hell no, you know our bags are weak. My mouth, being the good Customer Service Superisor I am, said "Of course." at this point teh staff member I was covering for came back so I headed to get the mop to clear up the bottle.
While I was cleaning up, he came back, the second bottle had also broken, this time in the carpark. Again he asked if he could get another bottle.
The following convo is as best as I can remember it.
SC = Stupid Customer
TS = Till Staff
Me = Me (duh)
SC: The bottle fell again. Get another?
Me: *looks up, 'what the...just get rid of him'* Err, just one second sir, I cant leave this spill here.
SC: I go. *he walks away*
TS: What was that about?
Me: The new bottle broke, he wants another.
TS: Thats the first bag, he got anotehr bottle, put it into his bag and left. (at this point I want to repeat, he DIDN'T change his carrier bag. This one STILL had a hole in it)
Me: You're joking!?!
TS: *laughing* nope
SC I got bottle. *he pops it into the same bag AGAIN, where it promptly falls through AGAIN* Your bag bad, I get another. *this time I stop him*
Me: I'm sorry I cannot allow you to get another bottle. You have dropped one, which I replaced, the second and third, are your fault. I will not replace it.
at this point his Mrs comes in they talk for a moment.
Mrs: Why wont you replace it?
Me: *I explain what happened and why I wont replace another.*
Mrs: No he didn't, he used a different bag.
Me: I'm sorry but I can get my Manager to check the CCTV footage for you if you want.
This takes the wind out her sails and they leave.
If that was the end of it then fair enough, but they then PHONED to complain that I had swore at them, called then stupid (I thought it, unless they can read minds) and was downright unhelpful and rude. My manager, who had by then checked the CCTV told them that the cameras told him a diferent tale and told them that the next time the come into the store, it had better be to appologise to me.
Got my apology, it looked and sounded like they were in physical pain when they did it (i can hope)
After a few weeks we stopped that.
Wow, whole new level o' dumb.
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