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Use a different bag?!?

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  • Use a different bag?!?

    Hi all, this is my first post but I had to share.

    One day I was covering for a lunch break when a customer came in.

    Now this customer (now referred to as SC, probably more for Stupid, than for Sucky) is well known for foolish and downright rediculous goings on. He also has limited use of the english language.

    On this day he bought 2 boxes of Cat food pouches, a bag of apples and a bottle of whisky. Dear stuff, none of the cheap rubbish.

    Any the company I work for is well known for the poor quality of bag, while he packed his bag, he decided one would do. Fair enough, he could have been lucky...

    He wasn't.

    Once he lifted the bag from the bagging shelf, the bottle fell through and broke.

    He looked up and asked if he could get another bottle.

    In my head thought hell no, you know our bags are weak. My mouth, being the good Customer Service Superisor I am, said "Of course." at this point teh staff member I was covering for came back so I headed to get the mop to clear up the bottle.

    While I was cleaning up, he came back, the second bottle had also broken, this time in the carpark. Again he asked if he could get another bottle.

    The following convo is as best as I can remember it.

    SC = Stupid Customer
    TS = Till Staff
    Me = Me (duh)

    SC: The bottle fell again. Get another?
    Me: *looks up, 'what the...just get rid of him'* Err, just one second sir, I cant leave this spill here.
    SC: I go. *he walks away*
    TS: What was that about?
    Me: The new bottle broke, he wants another.
    TS: Thats the first bag, he got anotehr bottle, put it into his bag and left. (at this point I want to repeat, he DIDN'T change his carrier bag. This one STILL had a hole in it)
    Me: You're joking!?!
    TS: *laughing* nope
    SC I got bottle. *he pops it into the same bag AGAIN, where it promptly falls through AGAIN* Your bag bad, I get another. *this time I stop him*
    Me: I'm sorry I cannot allow you to get another bottle. You have dropped one, which I replaced, the second and third, are your fault. I will not replace it.

    at this point his Mrs comes in they talk for a moment.

    Mrs: Why wont you replace it?
    Me: *I explain what happened and why I wont replace another.*
    Mrs: No he didn't, he used a different bag.
    Me: I'm sorry but I can get my Manager to check the CCTV footage for you if you want.

    This takes the wind out her sails and they leave.

    If that was the end of it then fair enough, but they then PHONED to complain that I had swore at them, called then stupid (I thought it, unless they can read minds) and was downright unhelpful and rude. My manager, who had by then checked the CCTV told them that the cameras told him a diferent tale and told them that the next time the come into the store, it had better be to appologise to me.

    Got my apology, it looked and sounded like they were in physical pain when they did it (i can hope)

  • #2
    You gotta love having those cameras around


    We only have dummy cameras in our store, unfortunately ... and it doesn't deter thieves (or stupid activity) one bit ...
    This area is left blank for a reason.

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    • #3
      If it a cheap item and a customer accidental drops it we will replace ti for free for the EXACT same item. We pay careful attention because we had a few SC's last winter who did this on a weekly basis for some reason. After a few weeks we stopped that.

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      • #4
        I have seen this phenomenon before while playing tennis - somehow the ball passes right through my racket even though there is no hole, you can't blame him for this strange occurance

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        • #5
          Quoth Shimatta View Post
          I have seen this phenomenon before while playing tennis - somehow the ball passes right through my racket even though there is no hole, you can't blame him for this strange occurance
          You've obviously accidently bought one of those new graphite/black hole rackets that are all the rage among theoretical physicists.
          The ball is passing through a dimensional rift that connects your racket strings with another one somewhere on the other side of the galaxy. (It is probably confusing the hell out of some three-eyed Kournikova over there.)
          Hopefully, getting it restrung will fix it.
          This is called 're-string theory.'
          "What did you have for breakfast this morning? Carnation Instant Bitch?"
          -Eric Foreman That 70's Show

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          • #6
            Quoth Shimatta View Post
            I have seen this phenomenon before while playing tennis - somehow the ball passes right through my racket even though there is no hole, you can't blame him for this strange occurance

            The first bag breaking, I can understand, even though it was really over loaded.

            But to put a second bottle in the bag that was already broken and then try to get a third? I mean, theres a hole in the bottom of the bag for crying out loud.

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            • #7
              Quoth Landrig View Post
              The first bag breaking, I can understand, even though it was really over loaded.

              But to put a second bottle in the bag that was already broken and then try to get a third? I mean, theres a hole in the bottom of the bag for crying out loud.
              Yep. I mean, even if he shopped there before, and experience the weak bags, he might have forgotten they were weak. But to put something IN A RIPPED BAG?! Wow, whole new level o' dumb.
              Ba'al: I'm a god. Gods are all-knowing.

              http://unrelatedcaptions.com/45147

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              • #8
                You would think the company would spend a little more money to get stronger bags. I imagine they are losing quite a bit of money from having to double or triple bag orders (or use more bags as you can't get as many items in bags). They are probably losing money from having to replace items. But then, it's probably one of those business school grads who came up with the idea and only sees the per bag cost and figures he saved the company buttloads of money by going to a weaker bag.

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                • #9
                  Some customers are just helpless infants. Without us, they wouldn't have a clue in the world as to what to do or where to go.
                  Hats off to your manager btw, I salute him. He doesn't seem to be 1 of those kiss ass managers who worries so much about pleasing idiots like those 2. I have seen so many spineless cowards who are managers who will do whatever it takes to not lose that customer, no matter what the situation. Sorry you had to deal with that idiot.

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