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Small-ish downtown grocery store. About 5.30pm. Dinner rush. Busy.
Older lady comes into my line. There's a six (or there-abouts) year-old boy sitting in the basket of the cart. She puts her items on the belt. As I'm finishing the customer before her, I hear her mumble, "I forgot the ketchup." I figure she's talking to the kid.
As I start to scan her stuff, she asks me, "What aisle is the ketchup?" I answer her, and give her the total. I figure she'll pay and then get the ketchup and come back through the line (like any reasonable customer would, but as they say, if that were the case, would I be posting here?).
I bag her stuff (4 bags) and leave it at the end of the register as I don't have a bagger, plus the child was in.the.cart. She signs the credit card slip, and I tell her to have a good day. Regular routine.
She starts bitching, "What happened to customer service?! I need ketchup!" I'm like, "WHAT?!" all on the inside. The customer I'm helping quietly says to me, "What happened to personal responsibility?" I smile, "You said it, sir!" I hand him his change and tell him to have a good night.
Lady just stands there, looking at me. The guy moves on, and I help the next customer. Dinner rush. People getting their chicken and subs and sodas and heading home.
Then she grunts at me, "I have a child in the cart!" I look at her. Why, yes, you do. I didn't understand the implication. I nod, and I keep checking out the next customer, getting people on their way.
She starts throwing the bags in the cart, mumbling something, and in a moment, I realize the customer probably wants help taking the groceries out, so I ask the Assistant CSM to help the customer, which she did.
I didn't think much about it, til she's in the next register, telling the cashier, "I want her name. I want to complain about her. I will GET HER!" I look at the cashier with a WTF look on my face. As the old lady leaves with her precious ketchup I guess she reallllly had to have, I ask the cashier, "Why do people have to be like that?"
The old lady takes the manager aside, complaining that I didn't leave my register to, 1.) get her ketchup (like there's not a dozen varieties/sizes), 2.) load her groceries into the cart, yanno, the one with the kid in it.
So I get taken aside to explain that I, 1.) didn't HEAR her requests, 2.) DID get someone to help her out, 3.) and if she wanted me to hold the groceries, I would have, while she got her f'n ketchup.
Manager told me to "Be nice" as if I was purposefully being mean to the customer, but the whole incident REALLY got me -- f'n entitlement bitches.
I mean, who gets into line during dinner rush and expects the cashier to run back and pick out YOUR ketchup?!?!?
Older lady comes into my line. There's a six (or there-abouts) year-old boy sitting in the basket of the cart. She puts her items on the belt. As I'm finishing the customer before her, I hear her mumble, "I forgot the ketchup." I figure she's talking to the kid.
As I start to scan her stuff, she asks me, "What aisle is the ketchup?" I answer her, and give her the total. I figure she'll pay and then get the ketchup and come back through the line (like any reasonable customer would, but as they say, if that were the case, would I be posting here?).
I bag her stuff (4 bags) and leave it at the end of the register as I don't have a bagger, plus the child was in.the.cart. She signs the credit card slip, and I tell her to have a good day. Regular routine.
She starts bitching, "What happened to customer service?! I need ketchup!" I'm like, "WHAT?!" all on the inside. The customer I'm helping quietly says to me, "What happened to personal responsibility?" I smile, "You said it, sir!" I hand him his change and tell him to have a good night.
Lady just stands there, looking at me. The guy moves on, and I help the next customer. Dinner rush. People getting their chicken and subs and sodas and heading home.
Then she grunts at me, "I have a child in the cart!" I look at her. Why, yes, you do. I didn't understand the implication. I nod, and I keep checking out the next customer, getting people on their way.
She starts throwing the bags in the cart, mumbling something, and in a moment, I realize the customer probably wants help taking the groceries out, so I ask the Assistant CSM to help the customer, which she did.
I didn't think much about it, til she's in the next register, telling the cashier, "I want her name. I want to complain about her. I will GET HER!" I look at the cashier with a WTF look on my face. As the old lady leaves with her precious ketchup I guess she reallllly had to have, I ask the cashier, "Why do people have to be like that?"
The old lady takes the manager aside, complaining that I didn't leave my register to, 1.) get her ketchup (like there's not a dozen varieties/sizes), 2.) load her groceries into the cart, yanno, the one with the kid in it.
So I get taken aside to explain that I, 1.) didn't HEAR her requests, 2.) DID get someone to help her out, 3.) and if she wanted me to hold the groceries, I would have, while she got her f'n ketchup.
Manager told me to "Be nice" as if I was purposefully being mean to the customer, but the whole incident REALLY got me -- f'n entitlement bitches.
I mean, who gets into line during dinner rush and expects the cashier to run back and pick out YOUR ketchup?!?!?
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