Guest: Dave, I need a late check out tommorow
Me: ok lemme check and see if we can do that....ok yes ma'am, we can give you until noon
Guest: well I need until 3 PM
Me: I can check to see if they would allow that....no ma'am, noon is the latest
Guest: thats not sufficient, Dave
Me: thats as late as they will go unless you pay for an extra day
Guest: no I am not paying for an extra day......you know what, I will write the CEO of this company because thats just not right, your competitior let me check out as late as I want and I just feel like as the customer, if I request a late check out., I should have one and I shouldnt be made to pay for an extra day. I mean that is very harsh and not customer friendly at all. (talking to someone else) He said we can only have until noon.
Other guest: what, no, you give me that phone right now.....hello?
Me: yes sir
Guest: by the time we get up, have breakfast, say our goodbyes and get packed, it will be 3 PM....I am not rushing out the door at noon to appease you
Me: well actually the checkout time is 10 am
Guest: well actually, I dont give a shit.....when we rented with your competitor, we got a 3 PM checkout so I cant understand why you wont work with us here
Me: sir we gave you two extra hours
Guest: well Dave, noon is just not good enough...you know what, I can tell I wont get anywhere with you, where is your manager?
Me: one moment
He got the voicemail and called back\
Guest: Dave, I dont want to talk to a fuckin machine. I want this resolved right now
Me: the manager may have stepped away from her desk but you can leave her a message
Guest: did you hear what I said? I dont want a voicemail....I want her on this phone now
Me: well she isnt there
Guest: so go find her....this is an emergency
Me: no sir it isnt
Guest: dont tell me this is not an emergency....I am the customer, I'll tell you....you are making me very angry, Dave
but wait, it doesnt end there. The manager approved the 3 PM check out and told me to call this man
Me: hi sir, the manager approved a 3 PM checkout
Guest: now was that so fucking hard?
Me: I had to have a manager approve it
Guest: Dave, I am very angry at you that you put me through all this grief for nothing, you oughta be ashamed of yourself. I demand an apology
Me: I am sorry, sir
Guest: what are you sorry for?
Me: sir, you know
Guest: I wanna hear you say it
Me: no sir, I already apologized
Guest: fine, I am telling your manager you refused to apologize....goodbye
Me: ok lemme check and see if we can do that....ok yes ma'am, we can give you until noon
Guest: well I need until 3 PM
Me: I can check to see if they would allow that....no ma'am, noon is the latest
Guest: thats not sufficient, Dave
Me: thats as late as they will go unless you pay for an extra day
Guest: no I am not paying for an extra day......you know what, I will write the CEO of this company because thats just not right, your competitior let me check out as late as I want and I just feel like as the customer, if I request a late check out., I should have one and I shouldnt be made to pay for an extra day. I mean that is very harsh and not customer friendly at all. (talking to someone else) He said we can only have until noon.
Other guest: what, no, you give me that phone right now.....hello?
Me: yes sir
Guest: by the time we get up, have breakfast, say our goodbyes and get packed, it will be 3 PM....I am not rushing out the door at noon to appease you
Me: well actually the checkout time is 10 am
Guest: well actually, I dont give a shit.....when we rented with your competitor, we got a 3 PM checkout so I cant understand why you wont work with us here
Me: sir we gave you two extra hours
Guest: well Dave, noon is just not good enough...you know what, I can tell I wont get anywhere with you, where is your manager?
Me: one moment
He got the voicemail and called back\
Guest: Dave, I dont want to talk to a fuckin machine. I want this resolved right now
Me: the manager may have stepped away from her desk but you can leave her a message
Guest: did you hear what I said? I dont want a voicemail....I want her on this phone now
Me: well she isnt there
Guest: so go find her....this is an emergency
Me: no sir it isnt
Guest: dont tell me this is not an emergency....I am the customer, I'll tell you....you are making me very angry, Dave
but wait, it doesnt end there. The manager approved the 3 PM check out and told me to call this man
Me: hi sir, the manager approved a 3 PM checkout
Guest: now was that so fucking hard?
Me: I had to have a manager approve it
Guest: Dave, I am very angry at you that you put me through all this grief for nothing, you oughta be ashamed of yourself. I demand an apology
Me: I am sorry, sir
Guest: what are you sorry for?
Me: sir, you know
Guest: I wanna hear you say it
Me: no sir, I already apologized
Guest: fine, I am telling your manager you refused to apologize....goodbye
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