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Yesterday a woman comes to the 3rd floor. My cw and I were talking.
Me=
cw= co-worker who is above me
dbw= douche-bag woman
manager
dbw: I hear this is the smartest floor in the library
me and cw
cw: Hmm
me: *quiet*
dbw: she said "hmm." I called last night and this man told me I can get a copy of a legal form. *she shows us a slip that she wrote instructions on* I have the form number.
me: ok, let's go to this computer here. It doesn't have internet but it has access to the databases. Ok, click here where it says "research"
dbw: *starts looking in bag*
I decided to start to click the links, which is probably a good thing because latter on I realized she probably would have asked me "why can't you click the links?" Also, I followed exactly the instructions she wrote down, so she could have done it herself anyway.
me: ok, I type the form number in the search box.
she does, but no result came up.
dbw: the man from last night found it really fast.
me: ok, type in the name of the form.
voila, it shows up.
dbw: that was quick.
we tried to open it but it came up with an error message.
me: I think we need to use an internet computer. Let's go over here to sign up on the reservation system.
AS we go away from the terminal, my cw went to a patron who was on a computer signed up for someone else. So cw was asking him questions. Another patron was reading the paper and seeing what cw was doing and he went "hmph".
dbw: what? why did he say "hmph"?
me: he's reacting to my cw talking to that guy at the computer.
we get to the reservation screen and she signs up.
dbw: how long is the wait?
me: there are 5 people ahead of you ...that person has 5 min left, the other has 11, also that guy....
I was trying to see when it will be her turn.
dbw: That man from last night was so helpful. Do you know his name?
Me: no, I wasn't here last night. Did you want to thank him?
dbw: no, I just wish he was around.
me: We'll be around to help you.
dbw: then I can print it out?
me: yes. just follow the paper instructions.
dbw: you went too fast.
dbw waits 5 seconds.
dbw: do you have a book of forms? That way I don't have to wait.
I look up a call number for the form books and give her the scrap of paper, then we go to the section with books with forms.
me: ok, you can look through these. These are reference books, so you can make copies but can't check them out.
dbw: I want books I can check out.
me: those books are on the second floor. Just go to there and follow the call number I gave you
dbw: Are they for Texas?
me: there general use forms.
dbw: Theyr'e no good for me, can you look up the ones for Texas?
me: they'll be in the same area, but let's look.
So I start looking them up in our catalog.
dbw: I don't know why you can't look up anything. Are you having a good day? *fake concern on her face*
me: yes, and you?
dbw: yes. I don't know why you have an attitude. *her face is pinced now*
me: cw, can you finish helping her?
dbw: Why don't you want to help me!
me: It's better if my cw can help you.
dbw: I don't know what your problem is!
I walk away. I straighten stuff, help two patrons, and I walk back to the desk. I don't see her, so I figured she must have went away. I walk by the copiers. I then see her talking to a manager.
dbw: She had an attitude! I don't know what is wrong with her! *sees me* there she is!!!
I keep on walking.
And no doubt my manager will tell me that I made the woman upset, that I didn't handle it well and I will be written up.
Also, I should have realized that she was a nut when she thougth a guy was saying "hmph" to her, like he had any reason to make a noise just because she passed by.
Me=
cw= co-worker who is above me
dbw= douche-bag woman
manager
dbw: I hear this is the smartest floor in the library
me and cw
cw: Hmm
me: *quiet*
dbw: she said "hmm." I called last night and this man told me I can get a copy of a legal form. *she shows us a slip that she wrote instructions on* I have the form number.
me: ok, let's go to this computer here. It doesn't have internet but it has access to the databases. Ok, click here where it says "research"
dbw: *starts looking in bag*
I decided to start to click the links, which is probably a good thing because latter on I realized she probably would have asked me "why can't you click the links?" Also, I followed exactly the instructions she wrote down, so she could have done it herself anyway.
me: ok, I type the form number in the search box.
she does, but no result came up.
dbw: the man from last night found it really fast.
me: ok, type in the name of the form.
voila, it shows up.
dbw: that was quick.
we tried to open it but it came up with an error message.
me: I think we need to use an internet computer. Let's go over here to sign up on the reservation system.
AS we go away from the terminal, my cw went to a patron who was on a computer signed up for someone else. So cw was asking him questions. Another patron was reading the paper and seeing what cw was doing and he went "hmph".
dbw: what? why did he say "hmph"?
me: he's reacting to my cw talking to that guy at the computer.
we get to the reservation screen and she signs up.
dbw: how long is the wait?
me: there are 5 people ahead of you ...that person has 5 min left, the other has 11, also that guy....
I was trying to see when it will be her turn.
dbw: That man from last night was so helpful. Do you know his name?
Me: no, I wasn't here last night. Did you want to thank him?
dbw: no, I just wish he was around.
me: We'll be around to help you.
dbw: then I can print it out?
me: yes. just follow the paper instructions.
dbw: you went too fast.
dbw waits 5 seconds.
dbw: do you have a book of forms? That way I don't have to wait.
I look up a call number for the form books and give her the scrap of paper, then we go to the section with books with forms.
me: ok, you can look through these. These are reference books, so you can make copies but can't check them out.
dbw: I want books I can check out.
me: those books are on the second floor. Just go to there and follow the call number I gave you
dbw: Are they for Texas?
me: there general use forms.
dbw: Theyr'e no good for me, can you look up the ones for Texas?
me: they'll be in the same area, but let's look.
So I start looking them up in our catalog.
dbw: I don't know why you can't look up anything. Are you having a good day? *fake concern on her face*
me: yes, and you?
dbw: yes. I don't know why you have an attitude. *her face is pinced now*
me: cw, can you finish helping her?
dbw: Why don't you want to help me!
me: It's better if my cw can help you.
dbw: I don't know what your problem is!
I walk away. I straighten stuff, help two patrons, and I walk back to the desk. I don't see her, so I figured she must have went away. I walk by the copiers. I then see her talking to a manager.
dbw: She had an attitude! I don't know what is wrong with her! *sees me* there she is!!!
I keep on walking.
And no doubt my manager will tell me that I made the woman upset, that I didn't handle it well and I will be written up.
Also, I should have realized that she was a nut when she thougth a guy was saying "hmph" to her, like he had any reason to make a noise just because she passed by.
It's not going to get any better. I worry that, sooner or later, some major problem will pop up that is unrelated to you that they will decide to blame on you...
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