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Wow, so it's been just over 2 years since I last logged in. Not much has changed, I am again working at the largest auto glass replacement chain in Canada, I am the manager, which means I get to deal with even more customers, going to be a father in a month and life is good.
On to the story...
So I get a lady who is getting her front windows tinted. $100.00. Not a huge amount of money. When I asked for her name, phone number and address to fill out the work order (we just write it down with the car info on a scratch pad and pin it on the wall so we can see when we have appointments, then we enter it into the computer) , she gives her name as Rosie.
Me: Ok, Rosie, what is your last name?
Rosie: I don't have one.
Me: Uhh, you don't?
Rosie: No, I don't use it.
What? Ok, maybe you think that you are Madonna (a far cry I assure you) but I am filling out a BILL. With your NAME. ALL OF IT. But whatever, don`t want to tell me, sure I don`t care, i`ll just put Rosie twice so if you go to anyother location for warranty work you can explain to them that you don`t like/use your last name.
So after I get the rest of her information, and the info from the car to fill out the bill, I return to the office to enter it all. 20 minutes later, when the work is done, i inform her and tell her the total.
Me: Ok Rosie, we're all done, it comes to $113.00.
Rosie: I have a status card.
Me: Oh, ok, well I will have to redo the bill a bit, can I have your card please?
Fine, I wish you would have told me when I asked for your information, but ok, you waste my time, I can waste yours. I get the card, and lo and behold, A LAST NAME.
Me: Um, it says here your last name is Johnson...
Rosie: Yeah, but I don't like it so I never use it.
Wha? I don't care if your don't like it, but I need it for the bill!!! This is so that if anything happens, you can take it to any other location, and get it fixed, no charge! And you would have had to tell me anyway, because I need to copy all the info from the card!
ARGH
On to the story...
So I get a lady who is getting her front windows tinted. $100.00. Not a huge amount of money. When I asked for her name, phone number and address to fill out the work order (we just write it down with the car info on a scratch pad and pin it on the wall so we can see when we have appointments, then we enter it into the computer) , she gives her name as Rosie.
Me: Ok, Rosie, what is your last name?
Rosie: I don't have one.
Me: Uhh, you don't?
Rosie: No, I don't use it.
What? Ok, maybe you think that you are Madonna (a far cry I assure you) but I am filling out a BILL. With your NAME. ALL OF IT. But whatever, don`t want to tell me, sure I don`t care, i`ll just put Rosie twice so if you go to anyother location for warranty work you can explain to them that you don`t like/use your last name.
So after I get the rest of her information, and the info from the car to fill out the bill, I return to the office to enter it all. 20 minutes later, when the work is done, i inform her and tell her the total.
Me: Ok Rosie, we're all done, it comes to $113.00.
Rosie: I have a status card.
Me: Oh, ok, well I will have to redo the bill a bit, can I have your card please?
Fine, I wish you would have told me when I asked for your information, but ok, you waste my time, I can waste yours. I get the card, and lo and behold, A LAST NAME.
Me: Um, it says here your last name is Johnson...
Rosie: Yeah, but I don't like it so I never use it.
Wha? I don't care if your don't like it, but I need it for the bill!!! This is so that if anything happens, you can take it to any other location, and get it fixed, no charge! And you would have had to tell me anyway, because I need to copy all the info from the card!
ARGH
I write, my friend Red draws. Comments welcome. Leave them on their, or on my profile here. 
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