Couple goodies from Saturday night.
We got in some "old-fashioned" gum for summer that is now 90% clearence. Black Jack, Clove, and Beeman's. This one older customer came up to me with a whole box of the Clove, talking about how she remembered the other two well, but hadn't tried these before.
SC: "So, have you ever tried these? Do they taste like cloves?"
Me: "Can't say that I have, sorry, and I assume so."
SC: *cheerily* "Well, just go ahead and open one of the top ones and taste it for me."
... I lied and said I'm allergic to cloves.
The other one involved a girl with a Discover credit card, wanting to buy a Green Dot card, which can only be paid for in cash.
SC: "I *need* one of these cards."
Me: "The register will only accept cash."
SC: "But I NEED it! I don't want the jail website to have my credit card number!"
Me: "I'm sorry, there is nothing I can do. Maybe try one of the pre-paid Visa cards?"
SC: "I don't want to buy that much and I don't want to pay the fee!"
Me: "This card has a fee, too, ma'am."
SC: "No it doesn't! You're lying! Why don't you change the amount on the Visa for me then?"
Me: "I can't do that, either. I'm sorry."
SC: "But I NEED to bail my friend out!"
Me: "I don't have any other options for you, ma'am."
SC: "Can I get cash back on my credit card?"
Me: "Our systems only allow cash back on debit, sorry."
SC: "Nu-uh! It'll let me! Discover has that opion! Can't I try it anyway?"
Me: "You can, but the option won't come up. I'm really sorry."
SC: "Fuck you, bitch! You just don't want to help me!" *storms out*
Manager: *just came down from counting the deposit*
"... What the hell was THAT about?"
I've been there long enough to be allowed to handle situations like that on my own.
The last one involved an elderly guy who was picking up 25 photos. The price is 25 cents per print.
Me: "And your total today is $6.63."
SC: "Six dollars?! I paid six dollars for 45 photos yesterday!"
Me: "Would you like me to call the photo manager, sir?"
SC: "No! I want you to fix this rip off! I paid six dollars for 45 photos yesterday!"
I called management anyway. Miraculously, the moment I paged, he decided to be all calm and happy.
Me thinks he wanted to bully me into a discount. Not happening!
Oh, and before I forget... two weeks ago, a new coworker was getting headphones for a customer. They're kept behind the front counter, out of reach. As she's bending over, the guy rushed behind the counter, bending over her and started to look at the same one she had her hand on! I mean, his chest was practically laying on her back.
She had NO idea how to handle the situation. I luckily saw him move out of the corner of my eye, and chased him back out. His excuse? "Oh, I didn't know I wasn't allowed back there." We have him on camera, and the managers were notified. (He left before they could get up there.) If he comes back, he may get banned.
We got in some "old-fashioned" gum for summer that is now 90% clearence. Black Jack, Clove, and Beeman's. This one older customer came up to me with a whole box of the Clove, talking about how she remembered the other two well, but hadn't tried these before.
SC: "So, have you ever tried these? Do they taste like cloves?"
Me: "Can't say that I have, sorry, and I assume so."
SC: *cheerily* "Well, just go ahead and open one of the top ones and taste it for me."

The other one involved a girl with a Discover credit card, wanting to buy a Green Dot card, which can only be paid for in cash.
SC: "I *need* one of these cards."
Me: "The register will only accept cash."
SC: "But I NEED it! I don't want the jail website to have my credit card number!"
Me: "I'm sorry, there is nothing I can do. Maybe try one of the pre-paid Visa cards?"
SC: "I don't want to buy that much and I don't want to pay the fee!"
Me: "This card has a fee, too, ma'am."
SC: "No it doesn't! You're lying! Why don't you change the amount on the Visa for me then?"
Me: "I can't do that, either. I'm sorry."
SC: "But I NEED to bail my friend out!"
Me: "I don't have any other options for you, ma'am."
SC: "Can I get cash back on my credit card?"
Me: "Our systems only allow cash back on debit, sorry."
SC: "Nu-uh! It'll let me! Discover has that opion! Can't I try it anyway?"
Me: "You can, but the option won't come up. I'm really sorry."
SC: "Fuck you, bitch! You just don't want to help me!" *storms out*
Manager: *just came down from counting the deposit*

I've been there long enough to be allowed to handle situations like that on my own.
The last one involved an elderly guy who was picking up 25 photos. The price is 25 cents per print.
Me: "And your total today is $6.63."
SC: "Six dollars?! I paid six dollars for 45 photos yesterday!"
Me: "Would you like me to call the photo manager, sir?"
SC: "No! I want you to fix this rip off! I paid six dollars for 45 photos yesterday!"
I called management anyway. Miraculously, the moment I paged, he decided to be all calm and happy.

Oh, and before I forget... two weeks ago, a new coworker was getting headphones for a customer. They're kept behind the front counter, out of reach. As she's bending over, the guy rushed behind the counter, bending over her and started to look at the same one she had her hand on! I mean, his chest was practically laying on her back.

She had NO idea how to handle the situation. I luckily saw him move out of the corner of my eye, and chased him back out. His excuse? "Oh, I didn't know I wasn't allowed back there." We have him on camera, and the managers were notified. (He left before they could get up there.) If he comes back, he may get banned.
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