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This is from just the other day
My store sells corrugated cardboard boxes in the shipping section in various sizes. The smaller sizes are sold individually, while the larger sizes are sold as three packs and ONLY as three packs. They are NOT marked for individual sale at all. I have no SKU for that, and I can't just ring them in at 1/3 the price because that will show up in the Price Discrepancy report as a 3 pack being undersold, and I could (in theory) be fired for that.
Now the problem is that occassionally, the three packs get broken up, either because the plastic bundle band fell off, or because an SC decided he/she wanted only one and the cashier didn't notice (of course, the nitwit in question will have paid for three boxes and received only one, so the joke's on them). Adding to the confusion is the pricing scheme for the 3 packs. There is a shelf tag that states "X x Y x Z shipping box 3/pk 1 for $x.xx, 3 for $y.yy" (I don't have the prices memorized, so let's say, for the sake of argument, that it's $5 for one 3 pack, and $12 for three, you save $3 when you buy three). Moreover, the tag is often obscured by the boxes, which jut out slightly from the shelf. So while this doesn't happen every day, it's not uncommon for someone to see the large boxes out loose, then see the sign and assume that it's ONE box for $5, and THREE boxes for $12, instead of 1 or 3 THREE PACKS.
So normally, I'll point out that the boxes are only sold as sets of three, and when they object, I have a pretty good line to overcome their objections. "Ma'am/sir, if I ring up this box by itself, you'll be charged the three pack price, and I don't want to overcharge you. Besides, if you get the full three pack, you'll getting three boes for the price you thought was only for one, so even if you dont' need them, you'll make out the deal." This works 99% of the time.
Not this time.
*SC comes to service desk with 1 box; I notice immediately that it's a box from a 3 pack*
Me: Sir, this box is supposed to be part of a 3 pack of boxes, so"
*SC cuts me off*
SC: WRONG! The sign says 1 for $5, 3 for $12. I don't need or want three. This is what was there, there was NO THREE PACK!"
Me: Sir, those prices are for 3 pa-
SC: NO! There IS NO THREE PACK! The signs says for ONE!
Me: 3-pack. If I ring this in, you'll get charged for three and-
SC: I TOLD YOU! THRE IS NO THREE PACK! The sign says this is the price for ONE! I don't WANT three!
Me: Sir, I-
SC: I'll SHOW you! *SC storms off; I page office supplies to aisle 3; SC goes down WRONG AISLE*
So while he's off playing into his delusion, I had a line to deal with, so I just rang the next few people out. Then the guy comes back up to teh service desk with his one box, holding the self sign AND the sign holder (which he'd ripped away from the shelf) and triumphantly shoved it in my face while I was still ringing another customer
SC: SEE! ONE for $5!!!!! RIGHT HERE!!!!!!
So I took the sign and pointed to the now painfully obvious part that says "3/PK"
Me: Sir, it says right here: 3 pack. This sign say $5 for a 3 pack, $12 for three three packs. I don't want to overcharge you for a single box.
SC sees "3/PK," sputters, then storms off again. A minute later, I saw him take a THREE PACK (wait, didn't he say there was no three pack?) to register 1, pay, and leave.
Right after this happens, a customer who had been 2 spots behind in my line when SC1 came back up with the shelf sign puts two loose boxes on the counter. Probably the remaining two boxes from the broken-up 3 pack that SC1 had.
Me *shoulders sagging*: Sir, these boxes is only sold in a three pack. If I-
SC2: But that other guy just bought a single!
Me: No, he bought a three pack.
SC2: No he didn't! I saw him! He had one box, and he had a sign saying ONE for $5!
Me: You mean this sign? *I hold up the sign*
SC2: Wha-.......well, I dont' need three!
Me: Sir, if I ring up these boxes by themselves, you'll be charged the three pack price, and I don't want to overcharge you.
SC2: So then just ring it in and take 1/3 off!
Me: I can't do that sir. I could get fired.
SC2: But I don't NEED three boxes!
Me: Well that's the only way they are sold.
So he left, leaving two boxes sitting on my counter so me to deal with. Unbelievable that he overheard the whoel conversation with SC1 and tried pulling the same crap, even claiming tha SC1 had proved to me that I was wrong.
My store sells corrugated cardboard boxes in the shipping section in various sizes. The smaller sizes are sold individually, while the larger sizes are sold as three packs and ONLY as three packs. They are NOT marked for individual sale at all. I have no SKU for that, and I can't just ring them in at 1/3 the price because that will show up in the Price Discrepancy report as a 3 pack being undersold, and I could (in theory) be fired for that.
Now the problem is that occassionally, the three packs get broken up, either because the plastic bundle band fell off, or because an SC decided he/she wanted only one and the cashier didn't notice (of course, the nitwit in question will have paid for three boxes and received only one, so the joke's on them). Adding to the confusion is the pricing scheme for the 3 packs. There is a shelf tag that states "X x Y x Z shipping box 3/pk 1 for $x.xx, 3 for $y.yy" (I don't have the prices memorized, so let's say, for the sake of argument, that it's $5 for one 3 pack, and $12 for three, you save $3 when you buy three). Moreover, the tag is often obscured by the boxes, which jut out slightly from the shelf. So while this doesn't happen every day, it's not uncommon for someone to see the large boxes out loose, then see the sign and assume that it's ONE box for $5, and THREE boxes for $12, instead of 1 or 3 THREE PACKS.
So normally, I'll point out that the boxes are only sold as sets of three, and when they object, I have a pretty good line to overcome their objections. "Ma'am/sir, if I ring up this box by itself, you'll be charged the three pack price, and I don't want to overcharge you. Besides, if you get the full three pack, you'll getting three boes for the price you thought was only for one, so even if you dont' need them, you'll make out the deal." This works 99% of the time.
Not this time.
*SC comes to service desk with 1 box; I notice immediately that it's a box from a 3 pack*
Me: Sir, this box is supposed to be part of a 3 pack of boxes, so"
*SC cuts me off*
SC: WRONG! The sign says 1 for $5, 3 for $12. I don't need or want three. This is what was there, there was NO THREE PACK!"
Me: Sir, those prices are for 3 pa-
SC: NO! There IS NO THREE PACK! The signs says for ONE!
Me: 3-pack. If I ring this in, you'll get charged for three and-
SC: I TOLD YOU! THRE IS NO THREE PACK! The sign says this is the price for ONE! I don't WANT three!
Me: Sir, I-
SC: I'll SHOW you! *SC storms off; I page office supplies to aisle 3; SC goes down WRONG AISLE*
So while he's off playing into his delusion, I had a line to deal with, so I just rang the next few people out. Then the guy comes back up to teh service desk with his one box, holding the self sign AND the sign holder (which he'd ripped away from the shelf) and triumphantly shoved it in my face while I was still ringing another customer
SC: SEE! ONE for $5!!!!! RIGHT HERE!!!!!!
So I took the sign and pointed to the now painfully obvious part that says "3/PK"
Me: Sir, it says right here: 3 pack. This sign say $5 for a 3 pack, $12 for three three packs. I don't want to overcharge you for a single box.
SC sees "3/PK," sputters, then storms off again. A minute later, I saw him take a THREE PACK (wait, didn't he say there was no three pack?) to register 1, pay, and leave.
Right after this happens, a customer who had been 2 spots behind in my line when SC1 came back up with the shelf sign puts two loose boxes on the counter. Probably the remaining two boxes from the broken-up 3 pack that SC1 had.
Me *shoulders sagging*: Sir, these boxes is only sold in a three pack. If I-
SC2: But that other guy just bought a single!
Me: No, he bought a three pack.
SC2: No he didn't! I saw him! He had one box, and he had a sign saying ONE for $5!
Me: You mean this sign? *I hold up the sign*
SC2: Wha-.......well, I dont' need three!
Me: Sir, if I ring up these boxes by themselves, you'll be charged the three pack price, and I don't want to overcharge you.
SC2: So then just ring it in and take 1/3 off!
Me: I can't do that sir. I could get fired.
SC2: But I don't NEED three boxes!
Me: Well that's the only way they are sold.
So he left, leaving two boxes sitting on my counter so me to deal with. Unbelievable that he overheard the whoel conversation with SC1 and tried pulling the same crap, even claiming tha SC1 had proved to me that I was wrong.
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