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I work for an online store, selling mobile phone contracts. Don't do any cold calling. Customers call me, tell me what they want, and I make it happen for them. Their new phone is sent out to them, and they have to show ID and sign for it, to cover our asses against fraud.
Simple, yes? No.
SC: Hello WouldYouLikeToBuyAPhone. I ordered a new phone a week ago. The next day, I spoke to someone and they told me that the phone I chose won't do what I need it to, so I want to change it.
Me: Ok (brings up SC's order) um, it says here that you've already received the phone.
SC: Yes, but I haven't opened it.
Me: Doesn't matter. It says in the 'legally binding' contract that you agreed to a week ago, that once you signed for the phone, your stuck with it. I can't exchange it now.
SC: But I haven't opened it! I realised nearly a week ago that it wouldn't do what I need, and that I need a different one!
Me: You could've called us at any point in the last week, and we could've changed it for you.
SC: (in a tone that clearly suggests she is speaking to simpleton who's first language is not English) I haven't had time too call until now.
Me: Well you've left it too late. Now that you've signed for the phone, its your responsibility.
SC: But the delivery driver MADE me sign for it!
Me: (choking back giggles) Maam, no one can MAKE you sign anything.
SC: He MADE me! He said if I didn't sign for it, he was leaving it here anyway!
Me: If you'd let him do just that, you'd've just gotten a free phone. It would've been the drivers fault for leaving a package without getting a signature, and he'd have had to pay for it.
SC: But he MADE me sign! I don't do this every day like you, I don't know how these things work!
Me: *In my head 'your file tells me that your 35 and earn $100k a year, and you 'don't know' that you don't have to sign ANYTHING if you don't want to?'* Maam, no one can make you sign anything. Its not like he put the pen in your hand and forced it along the paper, in an exact copy of your signature.
SC: He MADE me sign! He was just going to LEAVE IT here!
Me: Which he did anyway. The point is, you picked out the phone, you paid for and and you signed for it. Its yours now.
SC: YOUR NOT HELPING ME! What am I meant to do with this phone I can't use??
Me: Put it on eBay?
SC: *Not a word of a lie* What's eBay?
Me: ... Um... Its.. An online auction site.
SC: a what? Anyway, are you going to let me change my phone?
Me: No, SC, I'm not.
Lather, rinse and repeat for a good 20 minutes. The kicker? She told me what she wanted the phone to do. The phone she picked, the one she was trying to swap, would do what she wanted it to. I tried to tell her this, but apparently her 'friend' knows far more about mobile phones than I, a lowly phone salesperson, who has the exact phone in question myself.
Simple, yes? No.
SC: Hello WouldYouLikeToBuyAPhone. I ordered a new phone a week ago. The next day, I spoke to someone and they told me that the phone I chose won't do what I need it to, so I want to change it.
Me: Ok (brings up SC's order) um, it says here that you've already received the phone.
SC: Yes, but I haven't opened it.
Me: Doesn't matter. It says in the 'legally binding' contract that you agreed to a week ago, that once you signed for the phone, your stuck with it. I can't exchange it now.
SC: But I haven't opened it! I realised nearly a week ago that it wouldn't do what I need, and that I need a different one!
Me: You could've called us at any point in the last week, and we could've changed it for you.
SC: (in a tone that clearly suggests she is speaking to simpleton who's first language is not English) I haven't had time too call until now.
Me: Well you've left it too late. Now that you've signed for the phone, its your responsibility.
SC: But the delivery driver MADE me sign for it!
Me: (choking back giggles) Maam, no one can MAKE you sign anything.
SC: He MADE me! He said if I didn't sign for it, he was leaving it here anyway!
Me: If you'd let him do just that, you'd've just gotten a free phone. It would've been the drivers fault for leaving a package without getting a signature, and he'd have had to pay for it.
SC: But he MADE me sign! I don't do this every day like you, I don't know how these things work!
Me: *In my head 'your file tells me that your 35 and earn $100k a year, and you 'don't know' that you don't have to sign ANYTHING if you don't want to?'* Maam, no one can make you sign anything. Its not like he put the pen in your hand and forced it along the paper, in an exact copy of your signature.
SC: He MADE me sign! He was just going to LEAVE IT here!
Me: Which he did anyway. The point is, you picked out the phone, you paid for and and you signed for it. Its yours now.
SC: YOUR NOT HELPING ME! What am I meant to do with this phone I can't use??
Me: Put it on eBay?
SC: *Not a word of a lie* What's eBay?
Me: ... Um... Its.. An online auction site.
SC: a what? Anyway, are you going to let me change my phone?
Me: No, SC, I'm not.
Lather, rinse and repeat for a good 20 minutes. The kicker? She told me what she wanted the phone to do. The phone she picked, the one she was trying to swap, would do what she wanted it to. I tried to tell her this, but apparently her 'friend' knows far more about mobile phones than I, a lowly phone salesperson, who has the exact phone in question myself.
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