The overly paranoid Doctor needs some meds

[Hon'ya-chan]

One function our credit card machines is that for purchases under a certain amount, it doesn't require signatures. Nobody has made a fuss about this so far, until last night.

This woman with a bad accent comes in, and asks me to find something for her. I lead her to the place, and let her be.

She comes up, another employee cashes her out, and she pays by CC. She's under the threshold, so we don't require a signature. Now, she's not happy with this.

So it becomes a bit of a whining match as the lady tries to argue (incoherently mind you) about how she's used to signing everything and that we're gonna take her credit card number and drain her account of "Jewgolds" (I so wish I was making up that word, she actually said Jewgolds. several times)

She then wants the Credit Card Slip. I tell her no, because we need it for our paperwork. She demands it back, and I stand my ground. After abit of demanding and denial, I just give it to her. Didn't want to get into a shouting match with her and if LP/SM yells at me, so be it.

So as I look again at the voided slip, I notice that the slip has (Last Name), (First Name) DR on it. Knowing what she just did, I jot down the name and at home, I Googled her name.

Turns out she's the head of one of the Medical Clinics nearby. Photo on her bio page confirmed it.

Now i'm just wondering if I should send a copy of the CCTV footage to them or not.

[Ree]

Now i'm just wondering if I should send a copy of the CCTV footage to them or not.

I don't understand why?

[Meegz]

You always get those people no matter what profession. I understand the fear of someone stealing a CC number, but it makes me wonder why people would use those things if they are THAT paranoid of theft. I mean, you may only keep the last 4 digits on your receipt, no? Sometimes I've had to use the copy machine to give them a copy of their receipt.

Then again, they are the same people I get that try to return stuff, but without the credit card they used. "Can't you just get the number off my receipt?" I don't get it

[Pagan]

So it becomes a bit of a whining match as the lady tries to argue (incoherently mind you) about how she's used to signing everything and that we're gonna take her credit card number and drain her

So as I look again at the voided slip, I notice that the slip has (Last Name), (First Name) DR on it. Knowing what she just did, I jot down the name and at home, I Googled her name.

Turns out she's the head of one of the Medical Clinics nearby. Photo on her bio page confirmed it.

And she's allowed to write prescriptions for people? That's a little worrisome. Don't know if I'd send the video, but might contemplate a phone call.

(I so wish I was making up that word, she actually said Jewgolds. several times)

I got nothin' here.

[Blade_Raver]

I would have taken her receipt through the copy machine and then handed her either one and kept one for your business transaction records.

"Ma'am, per federal regulations and tax purposes, all receipts of transactions must be maintained in a record just in case we get audited. If you don't wish to abide by federal regulations, then I'll gladly credit the money back to your account and you can return the merchandise."

[ThirdGenRetail]

Jewgolds...?

Part of the "I sign everywhere" might come from Red Vest Land, where literally EVERY CC transaction is signed for. Even that $0.05 nut that's so cheap it's not even taxed.

[LillFilly]

Jewgold?

Rubels maybe? Jingles? Maybe she was trying to be a cute smart-a** and reference you stealing her $ like the Nazis did to the Jewish people in WWII.

[ralerin]

Well, Jewish people have traditionally been moneylenders throughout history because they weren't allowed any other jobs. Maybe that would be it?

=/ Still very odd, especially in this day and age and hyper sensitive, sue happy culture.

If the OP was meaner, s/he could probably go to the media with the CCTV footage and kick up a giant fuss over his/her or another coworker's ethnicity was insulted.

[Broomjockey]

She then wants the Credit Card Slip. I tell her no, because we need it for our paperwork. She demands it back, and I stand my ground. After abit of demanding and denial, I just give it to her. Didn't want to get into a shouting match with her and if LP/SM yells at me, so be it.

Two things,

1. It wasn't made clear if she got her own copy of the receipt. If you're not asking her to sign, I know I'd want a copy myself.

2. Can't you just print off a duplicate? I know every POS machine I've used had the ability.

[Imogene]

Knowing what she just did, I jot down the name and at home, I Googled her name.

Uh... what? Without a credit card slip...? It's not like your computer doesn't have the information needed to charge her account, right? You just don't have a paper version to prove it. So, she could call and have that charge waived, I guess...

[JustaCashier]

Per Urban Dictionary, Jewgold: http://www.urbandictionary.com/defin...&defid=2232581

Mike

[Hon'ya-chan]

Uh... what? Without a credit card slip...? It's not like your computer doesn't have the information needed to charge her account, right? You just don't have a paper version to prove it. So, she could call and have that charge waived, I guess...

I had to void the CC slip, and the machine gave me a void slip.

Yeah I know, I should've just given her a copy, but I was so bloody frustrated with her throwing around random and bizarre accusations I just wanted her to get out of my store pronto. At least we have the void slip.

[Ree]

That is really one odd CC processing system.
If it's voided, how can you bill it back?

I remember a few years ago, I had made a mistake entering a credit card, so I voided the original and processed it correctly.
The mistake was found after the customer had left.
The customer ended up disputing the charge.
She said it wasn't what she had signed for.
Even though we had a copy of the actual transaction, the CC company sided with her, and we lost the sale.

Not to negate her sucky behaviour, but I can understand her concerns that triggered it.

The way your system is set up, it seems like anyone could steal a credit card and use it in your store with no problem.

I would want a store to require a signature and give me a copy of the transaction too, even if it was for such a small amount.
I just wouldn't go ballistic over it.

[OfficeSlug]

I got nothin' here.

Thank you, Jack O'Neill.
*grin*

drain her account of "Jewgolds"

I'd seriously love to know where/how she got this word....

[protege]

It's from an episode of South Park. Cartman (who else?) was asking Kyle to hand it over. Methinks someone should put down the crack and not take that show so seriously