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I did not need to know that.
Customer: "Hello. I'd like to make an appointment to see Dr. Sampson on Thursday please."
Me: "I'm sorry ma'am, I believe you have the wrong number."
Customer: "Is Brittney there? Brittney is the person who usually answers his phone. And, she helps him out in..." [pause] "...other ways."
Me: "Ma'am, you definitely have the wrong number."
I'm surprised just how often this acutally happens.
Me: "Good morning, Companyname, this is Mango!"
Customer: "Oh! Oh, my!"
Me: "Yes, ma'am?"
Customer: "I'm just not used to hearing a man answer the phone!"
(what I would have liked to have said) "Yes, ma'am. In this up-and-coming day and age, it's becoming quite normal for a man to work outside the home."
In retrospect, it would have been more fun to give her some random directions.
Part of my job involves making referrals to other businesses. A customer calls and tells me what they want, I find out some companies that can do that, and tell them. Sometimes, when the customer is trying to find them, they call us for directions.
Customer: "Hello. Could you please give me directions?"
Me: "Directions to what, ma'am?"
Customer: "To your company."
Me: "Which company is this?"
Customer: (in background) "Which company?" (to me) "Yours!"
Me: "Okay, and what is the name of my company you're looking for?"
Customer: (in background) "What's the name of the company?!" (to me) "Your company!"
Me: "Yes, ma'am, but I need the name of the company to know where to send you."
Customer: (in background) "Tell me the name of the company!!" (to me) "It's yours. Your company."
Me: "I'm very sorry ma'am, but I work with a great deal of companies. I'd be happy to wait while you--"
Customer: (in background) "What do you MEAN you gave me the wrong number!?" (click)
Actual notes from the call log:
Customer ordered Widget on 2009/10/02. I request a credit card number.
Customer states she needs to put on her glasses.
Customer states she does not need to put on her glasses.
Customer states she needs to put on her glasses.
Customer states she does not need to put on her glasses.
Customer states "Yes I do no I don't yes I do no I don't!"
Customer states "Ha ha ha hA HA HA HE HE HAEHAHEHA HO HO HO!!"
Customer states she will state her credit card number without her glasses.
Customer states portion of her credit card number.
Customer states she has to put her glasses on.
Customer states original portion of her credit card number.
Customer states she will state her credit card number again from the beginning.
Customer states credit card number.
Customer states expiry date.
Customer states some unintelligible positive-sounding comment regarding widgets.
End of call.
Customer: "Hello. I'd like to make an appointment to see Dr. Sampson on Thursday please."
Me: "I'm sorry ma'am, I believe you have the wrong number."
Customer: "Is Brittney there? Brittney is the person who usually answers his phone. And, she helps him out in..." [pause] "...other ways."
Me: "Ma'am, you definitely have the wrong number."
I'm surprised just how often this acutally happens.
Me: "Good morning, Companyname, this is Mango!"
Customer: "Oh! Oh, my!"
Me: "Yes, ma'am?"
Customer: "I'm just not used to hearing a man answer the phone!"
(what I would have liked to have said) "Yes, ma'am. In this up-and-coming day and age, it's becoming quite normal for a man to work outside the home."
In retrospect, it would have been more fun to give her some random directions.
Part of my job involves making referrals to other businesses. A customer calls and tells me what they want, I find out some companies that can do that, and tell them. Sometimes, when the customer is trying to find them, they call us for directions.
Customer: "Hello. Could you please give me directions?"
Me: "Directions to what, ma'am?"
Customer: "To your company."
Me: "Which company is this?"
Customer: (in background) "Which company?" (to me) "Yours!"
Me: "Okay, and what is the name of my company you're looking for?"
Customer: (in background) "What's the name of the company?!" (to me) "Your company!"
Me: "Yes, ma'am, but I need the name of the company to know where to send you."
Customer: (in background) "Tell me the name of the company!!" (to me) "It's yours. Your company."
Me: "I'm very sorry ma'am, but I work with a great deal of companies. I'd be happy to wait while you--"
Customer: (in background) "What do you MEAN you gave me the wrong number!?" (click)
Actual notes from the call log:
Customer ordered Widget on 2009/10/02. I request a credit card number.
Customer states she needs to put on her glasses.
Customer states she does not need to put on her glasses.
Customer states she needs to put on her glasses.
Customer states she does not need to put on her glasses.
Customer states "Yes I do no I don't yes I do no I don't!"
Customer states "Ha ha ha hA HA HA HE HE HAEHAHEHA HO HO HO!!"
Customer states she will state her credit card number without her glasses.
Customer states portion of her credit card number.
Customer states she has to put her glasses on.
Customer states original portion of her credit card number.
Customer states she will state her credit card number again from the beginning.
Customer states credit card number.
Customer states expiry date.
Customer states some unintelligible positive-sounding comment regarding widgets.
End of call.
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