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I work for a security company. Lately, we've had a rash of idiot employees call the security line for bizarre requests.
The employees (vs contractors, like myself) aren't exactly customers, but we're supposed to treat them as such, hence the post here.
Things I Cannot Do:
-Help you with network problems. Bonus points if you call me in Texas but you're in Podunk, Nowhere.
-Reset your computer password. No, not even after you whine/scream/cry about how passwords are a security issue so I MUST be able to help and I'm just being a terrible person for not helping you.
-Give you directions to Podunk, Nowhere beyond what google maps tells me. I don't even have to give you those directions, so don't whine if you don't like that I'm sending you there on Route 100 vs. Route 56.
-Meet the pizza guy in front of the building and bring your pizza to you because you're soooo busy. He will likely want some form of payment, and if I'm paying, I'm eating.
-Give you another employee's personal information. Bonus points if you're a male calling about someone that we know has a restraining order against her ex husband, and you just won't give up. Like we're really going to fall for that.
-Advise you on what time you should schedule your flight to leave Podunk, Nowhere so that you arrive at your meeting in Texas on time. I can tell you where the airport is, and how long it will take you to get from the airport to our offices based on your willingness to pay tolls. I do not know how long it takes to fly here from Podunk, nor do I know anything about potential layovers, etc that you may encounter.
-Send someone to "break into" your car because you locked your keys in it. I can google some locksmiths... no, you don't want to pay? Better find a tire iron yourself then, and don't be surprised that I'm calling the cops.
The employees (vs contractors, like myself) aren't exactly customers, but we're supposed to treat them as such, hence the post here.
Things I Cannot Do:
-Help you with network problems. Bonus points if you call me in Texas but you're in Podunk, Nowhere.
-Reset your computer password. No, not even after you whine/scream/cry about how passwords are a security issue so I MUST be able to help and I'm just being a terrible person for not helping you.
-Give you directions to Podunk, Nowhere beyond what google maps tells me. I don't even have to give you those directions, so don't whine if you don't like that I'm sending you there on Route 100 vs. Route 56.
-Meet the pizza guy in front of the building and bring your pizza to you because you're soooo busy. He will likely want some form of payment, and if I'm paying, I'm eating.
-Give you another employee's personal information. Bonus points if you're a male calling about someone that we know has a restraining order against her ex husband, and you just won't give up. Like we're really going to fall for that.
-Advise you on what time you should schedule your flight to leave Podunk, Nowhere so that you arrive at your meeting in Texas on time. I can tell you where the airport is, and how long it will take you to get from the airport to our offices based on your willingness to pay tolls. I do not know how long it takes to fly here from Podunk, nor do I know anything about potential layovers, etc that you may encounter.
-Send someone to "break into" your car because you locked your keys in it. I can google some locksmiths... no, you don't want to pay? Better find a tire iron yourself then, and don't be surprised that I'm calling the cops.
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