EULA

[customerkiller69]

Had a lady when I worked at BrandsMart USA in WPB as a Senior Computer tech, come into the store not once but 3 times and each time got swapped out with a new computer. She could not understand why EULA kept popping up on her screen, she kept saying her name is not EULA, I tried to explain to her what EULA stood for, but she was insistent on it being her name, needless to say after the 3rd time, I just refunded her money and refused to let her have a computer.

[hobbitt97]

You saved countless techs!!!

Great job!!! I used to think that Lusers should have a license. This proves that she couldn't even an end (l)user license agreement right!!!

[Boozy]

needless to say after the 3rd time, I just refunded her money and refused to let her have a computer.

Good call. I've had customers who have been quite nice, but so dense that it became a herculean ordeal just talking to them. At some point, a customer can take up so much of the staff's time that they become unprofitable. Nothing wrong with politely cutting them loose at that point.

[bsaana]

The type that will not listen. Had a call the other day where I had to get them to restart a small PC - no monitor or Keyboard (yes this PC has a specific purpose but it would give too much away to say it) by pushing the power button for a sec. That starts it onto a shutdown, which with these it might have done an update and shut down - I don't know and didn't want to remote in. Had to tell the guy 7 times that it takes a while to shutdown, yes it the lights will flash until it shuts down...

If these idiots would just LISTEN sometimes then they might get somewhere, and have a better computing experience,

[raw456]

This may be a stupid question and will no doubt give away the fact that I am IT illiterate, but what is EULA?

[Hyndis]

End user license agreement.

While they're not legally binding, it is a form of contract with the software maker and the end user, entailing what the software maker offers and does not cover, and what is expected of the end user.

Most of them basically say don't pirate or make illegal copies. Also, the software maker is not liable for any damages resulting from using the software. Its just a rather generic disclaimer.

[Hyndis]

If these idiots would just LISTEN sometimes then they might get somewhere, and have a better computing experience,

I get that all the time.

To make the point, and to get the information I need to solve the problem, I simply repeat the question. If they continually fail to answer I will just outright interrupt them and speak more forcefully.

Eventually, if the source of the PEBKAC issue still is uncooperative, I will simply inform them that I need this information, and please call back when they have it available.


My job as a tech is to fix things. To fix things I need information. You, the user, must supply this information. These questions aren't rocket science either. You need 0 computer knowledge; you just need to be able to observe what is going on. If you are unable or unwilling to describe the problem, then I cannot help you.

Call back later when you want your problem solved.

Next!

[Kimmik]

end user licence agreement

[raw456]

Thanks Guys I now know something new.

[Peppergirl]

At some point, a customer can take up so much of the staff's time that they become unprofitable. Nothing wrong with politely cutting them loose at that point.

So much WORD to this. And a good employee and manager know the difference between a profitable customer and an unprofitable one.

Too bad so many corporate types and spinless managers don't seem to know the difference, and end up actually costing their company money. Money in the form of wasting the time of their staff by dicking around with unprofitable customers.

And to the OP, who did the right thing and cut her loose before too much money (or employee brain cells) were lost.