In reference to my last (and first! :-D) thread started a bit ago, I mentioned being in a bad situation because of having to give my information out, this is it:
Working at the cable company back in Texas, I had some crazy call in at about 4 PM accusing us of ripping phone wires out of his phone box outside. (what?!) I explained to him that there was no way in the world we would have done that. He obviously didn't believe me, so I contacted dispatch and double checked. Of course, noone has been in the area. So I go back and tell him and things go downhill from here:
Me: The abused tech
SC: The raving lunatic
CSM: My (utterly useless) supervisor.
Me: I'm sorry sir, I checked with dispatch, and noone's been down there all day.
SC: NO! YOU GUYS DID THIS! YOU NEED TO FIX MY PHONE!
Me: I'm sorry, but you don't have any services with us. Regardless, this issue is between you and the phone company. Whoever did this to you, it was not us.
SC: NO! I KNOW YOU DID IT!!!
Me: No, I just went further than any L1 should go by contacting dispatch directly. It was not us.
SC: Listen here! I know who you are! I know what car you drive!!!
Me: Really?
SC: Yes! You drive a 1973 Plymouth! I'm going to wait for you when you get off work!
Me: *thinking: damn my working on the outskirts of town and driving a distinctive car...this guy lives 3 blocks from here, too.*
Me: Is that a threat sir?
*SC hangs up, but throughout the call, there was a distinctive echo that signifies that my CSM was listening in on the call in livetime. At the end of the call, my supervisor came up to my desk.*
CSM: Here's the report for that last call.
Me: You were listening to that call?
CSM: Yes.
Me: You heard him threaten me?
CSM: Yes.
Me: ...?
CSM: What do you expect me to do?
Me: Oh, I don't know, call the police? He did threaten to kill me and named the car I drive, and has my first and last name. What do you THINK I want?!
He basically refused to call the police, and told me not to worry about it. I had a coworker look before I even approached the door, got the all clear, then left that night. ridiculous, but that's what I came to expect from this miserable unscrupulous company that didn't hesitate to leave customers in the dark on a whim, or steal from employees, fire them because they didn't like the way they looked that day, or any number of other reasons.
Working at the cable company back in Texas, I had some crazy call in at about 4 PM accusing us of ripping phone wires out of his phone box outside. (what?!) I explained to him that there was no way in the world we would have done that. He obviously didn't believe me, so I contacted dispatch and double checked. Of course, noone has been in the area. So I go back and tell him and things go downhill from here:
Me: The abused tech
SC: The raving lunatic
CSM: My (utterly useless) supervisor.
Me: I'm sorry sir, I checked with dispatch, and noone's been down there all day.
SC: NO! YOU GUYS DID THIS! YOU NEED TO FIX MY PHONE!
Me: I'm sorry, but you don't have any services with us. Regardless, this issue is between you and the phone company. Whoever did this to you, it was not us.
SC: NO! I KNOW YOU DID IT!!!
Me: No, I just went further than any L1 should go by contacting dispatch directly. It was not us.
SC: Listen here! I know who you are! I know what car you drive!!!
Me: Really?
SC: Yes! You drive a 1973 Plymouth! I'm going to wait for you when you get off work!
Me: *thinking: damn my working on the outskirts of town and driving a distinctive car...this guy lives 3 blocks from here, too.*
Me: Is that a threat sir?
*SC hangs up, but throughout the call, there was a distinctive echo that signifies that my CSM was listening in on the call in livetime. At the end of the call, my supervisor came up to my desk.*
CSM: Here's the report for that last call.
Me: You were listening to that call?
CSM: Yes.
Me: You heard him threaten me?
CSM: Yes.
Me: ...?
CSM: What do you expect me to do?
Me: Oh, I don't know, call the police? He did threaten to kill me and named the car I drive, and has my first and last name. What do you THINK I want?!
He basically refused to call the police, and told me not to worry about it. I had a coworker look before I even approached the door, got the all clear, then left that night. ridiculous, but that's what I came to expect from this miserable unscrupulous company that didn't hesitate to leave customers in the dark on a whim, or steal from employees, fire them because they didn't like the way they looked that day, or any number of other reasons.
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