Guest: Dave, we will be driving all night and arriving about 6 AM and wanted to see how we get keys
Me: I can set up a lockbox for you but since the office wont be open at 6 AM, I would have to charge you for an extra night
Guest: but I am not staying an extra night
Me: right but I cant put keys in a lock box tonight unless you are paying for tonight
Guest: so, you think I am lying.....you think I am gonna get the stuff out of the lockbox after you close and head on down there and try to scam a day for free
Me: well I mean, if we put the keys in the lockbox tonight, nothing would stop you from going in the unit tonight
Guest: except the fact that I am 12 hours away
Me: you could check in after we open at 9
Guest: and what the hell am I supposed to do for 3 hours?
Me: well sir, I cant make keys available to you tonight without charging you for tonight?
Guest: are you deaf, I said I wasnt coming in until 6 AM
Me: right but you could come right after we close, get the keys and stay tonight...I cant just take your word for it that you wont be here until 6 AM. Unless you have paid for tonight, I cant put keys in that lockbox
Guest: well that is illegal to charge me when I am not staying tonight
Me: well sir, like I said, if you dont want to pay for tonight, plan your drive so you will arrive after 9 and we can check you in then
Guest: I am not leaving 3 hours later to suit you
Me: well if you want keys by 6 AM, you have to pay for an extra night
Guest: fine, I will pay for the extra fuckin night but I want it noted I am doing so against my will
Me: ok I will get your lockbox set up
I give him lockbox and combo
Guest: Dave, I am deeply offended that you would imply I might get the keys and take the unit early without paying for it. I want that noted as well. I have been coming there five years, five years and this is not how you reward a loyal customer.....(and on and on and on and on)
He finally let me go after wasting 16 minutes of my life
Me: I can set up a lockbox for you but since the office wont be open at 6 AM, I would have to charge you for an extra night
Guest: but I am not staying an extra night
Me: right but I cant put keys in a lock box tonight unless you are paying for tonight
Guest: so, you think I am lying.....you think I am gonna get the stuff out of the lockbox after you close and head on down there and try to scam a day for free
Me: well I mean, if we put the keys in the lockbox tonight, nothing would stop you from going in the unit tonight
Guest: except the fact that I am 12 hours away
Me: you could check in after we open at 9
Guest: and what the hell am I supposed to do for 3 hours?
Me: well sir, I cant make keys available to you tonight without charging you for tonight?
Guest: are you deaf, I said I wasnt coming in until 6 AM
Me: right but you could come right after we close, get the keys and stay tonight...I cant just take your word for it that you wont be here until 6 AM. Unless you have paid for tonight, I cant put keys in that lockbox
Guest: well that is illegal to charge me when I am not staying tonight
Me: well sir, like I said, if you dont want to pay for tonight, plan your drive so you will arrive after 9 and we can check you in then
Guest: I am not leaving 3 hours later to suit you
Me: well if you want keys by 6 AM, you have to pay for an extra night
Guest: fine, I will pay for the extra fuckin night but I want it noted I am doing so against my will
Me: ok I will get your lockbox set up
I give him lockbox and combo
Guest: Dave, I am deeply offended that you would imply I might get the keys and take the unit early without paying for it. I want that noted as well. I have been coming there five years, five years and this is not how you reward a loyal customer.....(and on and on and on and on)
He finally let me go after wasting 16 minutes of my life
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