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It's her "constitutional right!"

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  • It's her "constitutional right!"

    This one happened this morning to a coworker. I was sitting in the office hearing the conversation. Even though I only was hearing half of it, I could infer the rest. It was so ridiculous I was laughing my ass off. My coworker later filled me in on the other half of the conversation.

    PGSR: Poor Guest Service Rep
    BM: Bitch Mom (acronym can also stand for another appropriate title )
    AG: Annoyed Guest

    First phone conversation with AG:

    AG: Would you please stop transferring that crazy bitch to my room?
    PGSR: Sir, I haven't transferred anyone to your room. When they call, they just put in the room number and it goes through.

    PGSR then spent some time apologizing to AG, who was annoyed but understanding.

    A short while later, we got a "ring back" from AG's room (when a guest calls a room and no one picks up, it eventually rings back to the front desk so we can take a message).

    PGSR: This is the front office, that guest is not answering the phone, may I take a message?
    BM: Why'd you pick up the phone?
    PGSR: The guest isn't picking up the phone. They're probably out to breakfast, and the call rang back to me in the office. Would you like to leave a message?
    BM: Why aren't they picking up the phone?
    PGSR: I don't know why, ma'am. As I said, they're probably out.
    BM: I'm trying to call my daughter. YOU SHOULDN'T BE INTERFERRING WITH MY CALL!!!
    PGSR: I'm not, ma'am, they're not picking up...
    BM: YOU SHOULD NOT BE INTERFERRING WITH MY CONSTITUTIONAL RIGHT TO TALK TO MY DAUGHTER!!!

    Now, BM had been trying to call AG's room. AG was a male, and only one person was registered to the room.

    PGSR: Ma'am, what is your daughter's name?
    BM: JASMINE!*
    PGSR: And her last name?
    BM: YOU SHOULD KNOW! YOU CHECKED HER IN!!!
    (PGSR thinking: I highly doubt that. I've been here for a whole two hours this shift after getting back from my days off.)
    PGSR: The reason I'm asking is that I don't have anyone named 'Jasmine' on the register.
    BM: JASMINE SNOW! MY DAUGHTER'S NAME IS JASMINE SNOW! YOU'RE INTERFERRING WITH MY CALL! I WANT TO TALK TO MY DAUGHTER! SHE'S IN [AG's room]!!!
    PGSR: I'm sorry, but she's not registered here. The guest in that room is also very annoyed that you've been calling him.
    BM: SHE'S IN THAT ROOM! STOP INTERFERRING AND PUT ME THROUGH TO MY DAUGHTER! I'M CALLING FROM FLORIDA AND I WANT TO TALK TO HER!!! IT'S MY CONSTITUTIONAL RIGHT AND I'M GOING TO SUE YOU IF YOU DON'T PUT ME THROUGH!!!
    PGSR: Ma'am, as I've said before, she's not registered with us.
    (PGSR thinking: F*** you and the high horse you rode in on!)

    Eventually BM gave up and hung up. PGSR and I had a great laugh afterwards.

    *Names have been changed to protect the innocent. I do feel bad for the daughter, wherever she is. It must be embarrassing to have a mother like that.
    Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

  • #2
    Maybe she gave her mother the wrong hotel on accident. And lets hope the daughter is old enough to take care of herself.

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    • #3
      Quoth Caffienated_Caramel View Post
      Maybe she gave her mother the wrong hotel on purpose.
      Edited to reflect a more probable scenario.

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      • #4
        Quoth Caffienated_Caramel View Post
        Maybe she gave her mother the wrong hotel on accident. And lets hope the daughter is old enough to take care of herself.
        Or on purpose, with a mother like that.
        I have a...thing. Wanna see it?

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        • #5
          Quoth Gravekeeper View Post
          Edited to reflect a more probable scenario.
          Or "Jasmine" is indeed in there and she and her boyfriend/fiance/husband/toy are deliberately playing ignorant.
          Last edited by AriRashkae; 10-11-2009, 06:38 PM. Reason: Oddest f'cking typo I've ever seen.
          Any day you're looking down at the dirt instead of up at the dirt is a good day.

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          • #6
            The best thing about that situation is you could lie and say you're transferring her to the room, then have a coworker pick up the phone and pretend to be a guest and bitch her out. A guest can't get in trouble for anything they do to another guest in this fashion, so you'd be beyond reproach if she made a complaint about it.
            Part Angel Part Sadist

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            • #7
              So how did the conversation go when AG answered the phone?

              BM: Let me talk to my daughter
              AG: She's not here, you have the wrong room
              BM: I know she's there, it's my constitutional right to speak to her. Put her on the phone NOW
              AG: You have the wrong number!
              and back and forth and back and forth....
              A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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              • #8
                Oh, yeah! I know the feeling all too well! Where I work, I have to spend part of my day on the switchboard, and I often get people dialing the wrong number. Gotta love it when they argue with you when you tell them they've dialed the wrong number.
                "500 bucks, that's almost a million!"
                ~Curly from the 3 Stooges

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                • #9
                  She called back at least three more times with different room numbers. By then, we'd turned off our auto attendant so all calls had to be routed through the desk (you couldn't just punch in a room number to be transferred). That didn't make her very happy.
                  Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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                  • #10
                    I'm glad you at least had some way to stop her from harrassing the guests.

                    Now if only you had some way to stop her from harrassing you guys...

                    ^-.-^
                    Faith is about what you do. It's about aspiring to be better and nobler and kinder than you are. It's about making sacrifices for the good of others. - Dresden

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