This one happened this morning to a coworker. I was sitting in the office hearing the conversation. Even though I only was hearing half of it, I could infer the rest. It was so ridiculous I was laughing my ass off. My coworker later filled me in on the other half of the conversation.
PGSR: Poor Guest Service Rep
BM: Bitch Mom (acronym can also stand for another appropriate title
)
AG: Annoyed Guest
First phone conversation with AG:
AG: Would you please stop transferring that crazy bitch to my room?
PGSR: Sir, I haven't transferred anyone to your room. When they call, they just put in the room number and it goes through.
PGSR then spent some time apologizing to AG, who was annoyed but understanding.
A short while later, we got a "ring back" from AG's room (when a guest calls a room and no one picks up, it eventually rings back to the front desk so we can take a message).
PGSR: This is the front office, that guest is not answering the phone, may I take a message?
BM: Why'd you pick up the phone?
PGSR: The guest isn't picking up the phone. They're probably out to breakfast, and the call rang back to me in the office. Would you like to leave a message?
BM: Why aren't they picking up the phone?
PGSR: I don't know why, ma'am. As I said, they're probably out.
BM: I'm trying to call my daughter. YOU SHOULDN'T BE INTERFERRING WITH MY CALL!!!
PGSR: I'm not, ma'am, they're not picking up...
BM: YOU SHOULD NOT BE INTERFERRING WITH MY CONSTITUTIONAL RIGHT TO TALK TO MY DAUGHTER!!!
Now, BM had been trying to call AG's room. AG was a male, and only one person was registered to the room.
PGSR: Ma'am, what is your daughter's name?
BM: JASMINE!*
PGSR: And her last name?
BM: YOU SHOULD KNOW! YOU CHECKED HER IN!!!
(PGSR thinking: I highly doubt that. I've been here for a whole two hours this shift after getting back from my days off.)
PGSR: The reason I'm asking is that I don't have anyone named 'Jasmine' on the register.
BM: JASMINE SNOW! MY DAUGHTER'S NAME IS JASMINE SNOW! YOU'RE INTERFERRING WITH MY CALL! I WANT TO TALK TO MY DAUGHTER! SHE'S IN [AG's room]!!!
PGSR: I'm sorry, but she's not registered here. The guest in that room is also very annoyed that you've been calling him.
BM: SHE'S IN THAT ROOM! STOP INTERFERRING AND PUT ME THROUGH TO MY DAUGHTER! I'M CALLING FROM FLORIDA AND I WANT TO TALK TO HER!!! IT'S MY CONSTITUTIONAL RIGHT AND I'M GOING TO SUE YOU IF YOU DON'T PUT ME THROUGH!!!
PGSR: Ma'am, as I've said before, she's not registered with us.
(PGSR thinking: F*** you and the high horse you rode in on!)
Eventually BM gave up and hung up. PGSR and I had a great laugh afterwards.
*Names have been changed to protect the innocent. I do feel bad for the daughter, wherever she is. It must be embarrassing to have a mother like that.
PGSR: Poor Guest Service Rep
BM: Bitch Mom (acronym can also stand for another appropriate title

AG: Annoyed Guest
First phone conversation with AG:
AG: Would you please stop transferring that crazy bitch to my room?
PGSR: Sir, I haven't transferred anyone to your room. When they call, they just put in the room number and it goes through.
PGSR then spent some time apologizing to AG, who was annoyed but understanding.
A short while later, we got a "ring back" from AG's room (when a guest calls a room and no one picks up, it eventually rings back to the front desk so we can take a message).
PGSR: This is the front office, that guest is not answering the phone, may I take a message?
BM: Why'd you pick up the phone?
PGSR: The guest isn't picking up the phone. They're probably out to breakfast, and the call rang back to me in the office. Would you like to leave a message?
BM: Why aren't they picking up the phone?
PGSR: I don't know why, ma'am. As I said, they're probably out.
BM: I'm trying to call my daughter. YOU SHOULDN'T BE INTERFERRING WITH MY CALL!!!
PGSR: I'm not, ma'am, they're not picking up...
BM: YOU SHOULD NOT BE INTERFERRING WITH MY CONSTITUTIONAL RIGHT TO TALK TO MY DAUGHTER!!!
Now, BM had been trying to call AG's room. AG was a male, and only one person was registered to the room.
PGSR: Ma'am, what is your daughter's name?
BM: JASMINE!*
PGSR: And her last name?
BM: YOU SHOULD KNOW! YOU CHECKED HER IN!!!
(PGSR thinking: I highly doubt that. I've been here for a whole two hours this shift after getting back from my days off.)
PGSR: The reason I'm asking is that I don't have anyone named 'Jasmine' on the register.
BM: JASMINE SNOW! MY DAUGHTER'S NAME IS JASMINE SNOW! YOU'RE INTERFERRING WITH MY CALL! I WANT TO TALK TO MY DAUGHTER! SHE'S IN [AG's room]!!!
PGSR: I'm sorry, but she's not registered here. The guest in that room is also very annoyed that you've been calling him.
BM: SHE'S IN THAT ROOM! STOP INTERFERRING AND PUT ME THROUGH TO MY DAUGHTER! I'M CALLING FROM FLORIDA AND I WANT TO TALK TO HER!!! IT'S MY CONSTITUTIONAL RIGHT AND I'M GOING TO SUE YOU IF YOU DON'T PUT ME THROUGH!!!
PGSR: Ma'am, as I've said before, she's not registered with us.
(PGSR thinking: F*** you and the high horse you rode in on!)
Eventually BM gave up and hung up. PGSR and I had a great laugh afterwards.
*Names have been changed to protect the innocent. I do feel bad for the daughter, wherever she is. It must be embarrassing to have a mother like that.
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