They dont friggin listen! Ranty

[ApolloSZ]

Argghh.
Ok. Background, I workin the call centre, for IT for this company. Thats it. Not finance, banking, HR. I. T. You know PC logins, app installs, etc.

User calls asking about her master card login, as its locked out. I inform her, we have no-f*cking thing whats so-ever to do with it, bar making sure they can access the initial login page itself. Thats it.
She sounds ok with this.

more background, we aren't "script monkeys" (No offense intended to any of you who have to work by a script) and, *SHOCK HORROR* we talk (ok, and moan/b*tc to each other).

A few minutes later, she calls back to another co-worker, because, get this, her mastercard account is locked.
He informs her of the same thing, because as far as we know, policy hasn't changed in the last FIVE FREAKING Minutes.
Her reply?
"Oh, thats what the last person said"

Really lady? I know I did, because get this, WE ARE I.T., NOT A GLOBAL CREDIT CARD COMPANY. The similarity is about as close as close as a car backfiring and you calling your phone provider about it! Grrr, argh, zebut... snazzle frazzle frutzl crazz. (Yes, I channel Mutley at work )

[Getpowned]

lmao

some people just need to jump off a cliff and DIE!!! stupid people should be fined or executed

[EvilEmpryss]

People like this lady may only learn after they dial a random number, give the person their account number, password, PIN, DOB, home address, and telephone number and then wonder why their bank accounts have been emptied.

"Why is my card maxed out? I never bought anything from XXXotica online."

"I ought to call that nice young man I spoke to on the phone the other day. He promised to get to the bottom of my accounts."

[ApolloSZ]

I've never been to that site, I swear!!!!.....

We had one the other day EvilEmpryss, she clicked on an email link to "verify her account info, as her Bank of America account was locked"

We're in New Zealand.

She clicked on the link from two, duplicate emails. (Yes, you read that right. She did it twice)

THEN asked if she was getting spammed when she got a similar email from "Bell Canada"

My advice to her - Ring your bank. Like, right now.

[Hyndis]

People like this lady may only learn after they dial a random number, give the person their account number, password, PIN, DOB, home address, and telephone number and then wonder why their bank accounts have been emptied.

"Why is my card maxed out? I never bought anything from XXXotica online."

"I ought to call that nice young man I spoke to on the phone the other day. He promised to get to the bottom of my accounts."

I get that a lot. Person makes a ticket about a problem they're having.

In the initial problem description, they put all of the information I'd need to completely empty out their bank account!

By the way, these tickets are not secure. They do require a login to access them, but its not very hard to guess. The website doesn't have a secure connection either. Also, the ticket system is viewable by over a dozen people.

Its a trouble ticket system to ask what to do when you're getting a bluescreen, its not designed to be particularly secure.

They do this in a misguided attempt to speed up the process by setting up some sort of cross shipping thing. Which we don't do.

[otakuneko]

My advice to her - Ring your bank. Like, right now.

And also, in the future, apply "guilty until proven innocent" to email claiming to need your information. Just delete it. That's how I do things. If I have a reasonable suspicion it might be legit, I'll call the bank/telco/whatever, or log in using a bookmark.

Actually, just apply that to anyone who wants your information. Over the phone, in person, or any other medium.

[Victoria J]

In the initial problem description, they put all of the information I'd need to completely empty out their bank account!

I sometimes give advice to people with employment problems - and once had a woman who came in to ask us to check through an application to an Employment tribunal (special court for employment claims) she had already written out.

She'd written a couple of lines about the problem. Then she'd put down all her bank account details.

I think she was hoping that would allow them to send her the money she felt she was due.

Those forms would or could have been seen by a huge number of people, never mind she was also showing it to us !

Victoria J

[CaptainThrifty]

(Yes, I channel Mutley at work )

I have to really wonder how many people actually remember who Muttley was/is. Do you do the snicker/laugh too?

[jackfaire]

I have the Wacky Racers on DVD.

[Shalom]

I have to really wonder how many people actually remember who Muttley was/is.

Or who know the origin of that under-the-breath muttering quoted in the original post.

In any case, I think of him every time I drive through the borough of Nutley, NJ, on my way home from work...

[ApolloSZ]

Yep, I have the wheezy laugh,

[Andara Bledin]

Yep, I have the wheezy laugh,

I wish I could do the wheezy laugh... I'd use it soooo often.

^-.-^

[jackfaire]

According to my coworkers my laugh is evil

[Jay 2K Winger]

According to my coworkers my laugh is evil

I've had the same said about my laugh, both by coworkers, as well as customers. Especially the little girl who was so impressed by my evil laugh that she asked to be my sidekick. I told her, "You can be my minion. Heroes have sidekicks. Villains have minions."

[Andara Bledin]

I've had the same said about my laugh, both by coworkers, as well as customers. Especially the little girl who was so impressed by my evil laugh that she asked to be my sidekick. I told her, "You can be my minion. Heroes have sidekicks. Villains have minions."

No, no, no.... minions are part of the faceless mass; interchangeable and replaceable.

You'd need to make her your lackey.

^-.-^