Tweet
So, because this is the only story of suckiness from a costumer I've been able to remember from the past couple of months, I might as well share.
See, at the Club, there are certain items that we sell in twos. Why? Beats me. But, it's the rules. Gotta buy in twos, not singles. This applies to, among other things, chips and bread. Gotta buy two now, can't buy one. The price that's put up is the price for two bags. On the price tag, in tiny print near the bottom corner, it shows what the equivalent would then be for the single bags. This isn't to show that there's another price, but to show a comparison of our prices to other companies.
Now, more oft than not, people don't read and only take one bag of chips or one loaf of bread, and then I've gotta point out to them that we sell these items in twos. Most are understanding of this, even more so since we've actually got a shelf at the front of the store, stocked with these items, for this very reason.
Cue entrance of stuck up lady....
I'm ringing up her order and she's only got one bag of chips. I inform her that we only sell in twos. She doesn't like this. At all. She then proceeds to tell me in one of the most condescending tones I've ever heard(and I've heard alot of 'em), that it says back at the display that we do sell single bags. I doubt it, but call a manager over, just in case something suddenly changed and I wasn't told. manager comes over and verifies that we only sell in twos. The lady's reaction to this is to roll her eyes, shack her head, and say 'no' very slowly as though we have trouble understanding her. Then she says on the sign that it shows a price for the singles, in the corner.....ah-hah! So that's what got her mixed up. Understandable. Once informed of what that actually means though, she's not happy and tries once again to challenge it. My manager, thankfully has a spine, and says that no, we don't sell single bags of chips, you've gotta buy two because the price we charge is for two.
Lady gives exasperated sigh, complete with the slumping shoulders and dumb look on her face. Once my manager walks away, the first words out of the lady's mouth are, "I do NOT like her. She's hateful."
Um, no. No she's not. I was standing right here. She was polite while you treated her like she didn't know anything. But, I decided not to say anything to antagonize her and let it go.
I don't get why the customer thinks they know store policies better than the people who work there, but it's getting old fast. And this sort of thing is happening more frequently as the holidays approach, which isn't so good because our return policy is changing. It used to be, if you had a receipt, even if you'd bought the item a year ago, we'd refund it. Well, people took advantage of that, buying huge TV's for a couple weeks to watch their favorite teams on, and then return them, etc. So now it's moving to a 90 day policy. After that the customer is SOL. I get a feeling there are gonna be a lot of people in the days and weeks after the New Year getting mad that they can't return something that they'd bought, thinking they'd just use it for the holidays and then return it.
It's like they think I don't do this
enough...
See, at the Club, there are certain items that we sell in twos. Why? Beats me. But, it's the rules. Gotta buy in twos, not singles. This applies to, among other things, chips and bread. Gotta buy two now, can't buy one. The price that's put up is the price for two bags. On the price tag, in tiny print near the bottom corner, it shows what the equivalent would then be for the single bags. This isn't to show that there's another price, but to show a comparison of our prices to other companies.
Now, more oft than not, people don't read and only take one bag of chips or one loaf of bread, and then I've gotta point out to them that we sell these items in twos. Most are understanding of this, even more so since we've actually got a shelf at the front of the store, stocked with these items, for this very reason.
Cue entrance of stuck up lady....
I'm ringing up her order and she's only got one bag of chips. I inform her that we only sell in twos. She doesn't like this. At all. She then proceeds to tell me in one of the most condescending tones I've ever heard(and I've heard alot of 'em), that it says back at the display that we do sell single bags. I doubt it, but call a manager over, just in case something suddenly changed and I wasn't told. manager comes over and verifies that we only sell in twos. The lady's reaction to this is to roll her eyes, shack her head, and say 'no' very slowly as though we have trouble understanding her. Then she says on the sign that it shows a price for the singles, in the corner.....ah-hah! So that's what got her mixed up. Understandable. Once informed of what that actually means though, she's not happy and tries once again to challenge it. My manager, thankfully has a spine, and says that no, we don't sell single bags of chips, you've gotta buy two because the price we charge is for two.
Lady gives exasperated sigh, complete with the slumping shoulders and dumb look on her face. Once my manager walks away, the first words out of the lady's mouth are, "I do NOT like her. She's hateful."
Um, no. No she's not. I was standing right here. She was polite while you treated her like she didn't know anything. But, I decided not to say anything to antagonize her and let it go.
I don't get why the customer thinks they know store policies better than the people who work there, but it's getting old fast. And this sort of thing is happening more frequently as the holidays approach, which isn't so good because our return policy is changing. It used to be, if you had a receipt, even if you'd bought the item a year ago, we'd refund it. Well, people took advantage of that, buying huge TV's for a couple weeks to watch their favorite teams on, and then return them, etc. So now it's moving to a 90 day policy. After that the customer is SOL. I get a feeling there are gonna be a lot of people in the days and weeks after the New Year getting mad that they can't return something that they'd bought, thinking they'd just use it for the holidays and then return it.
It's like they think I don't do this
enough...
Comment