A Fun Way to Start a Monday

[Dips]

We are shorthanded and busy. This seems to attract the people who won't even attempt to do the simplest thing without a comforting voice on the phone talking them through it. This call was a lot longer but I'm going to give you highlights:

Caller: OK. I read the license agreement. Should I accept it?

Me: Yes.

Caller:...

Me: Click Accept.

[The next bit of the call was her filling out a form and having me confirm, among other things, that using her name as the user name was OK. It was painful, but not as painful as what came next...]

Caller: OK. All the information is filled out. What do I do next?

Me: Click Next.

Caller: Great. It says it's finished. Now what do I do?

Me: Click Finish.

Caller: Oh. OK now it says I need to Activate.

Me: [C'mon, lady, you see the pattern, don't you? You don't need me to tell you, right? Please don't make me tell you. Do NOT make me tell you. Ah, crap. You're just sitting there expectantly, aren't you? Fine.] Click Activate.

Oh, well. She was nice. Hopefully, the customers who got shunted to voice mail while I was on the phone with her won't be too upset about having to wait.

[chainedbarista]

that's scary; i'm challenged, but not THAT challenged...methinks she's just a bit too stupid for said technology.

[Becks]

Maybe she just wanted to make sure that the pop-ups were OK to click on.

[pbmods]

Man, I get that with the Kiosk at my lab all the time. And the worst part is, once you do something for them once, they suddenly become incapable of doing the rest on their own.

It's the weirdest thing. They'll be doing fine. Then they'll have some kind of a problem, so I go over there and show them how to do it, and the next thing I hear is, "What do I do now?"

You finish your freaking order! Dur! You were doing a pretty good job of it up until I came over!

[JustaCashier]

POTENTIAL ALTERNATE ENDING......

Caller: Ok, now there's two buttons next to each other that say "Activate" and "Cancel".

Dips: Click "Activate". If you click "Cancel" you'll have to start over at the beginning.

Caller: Ok, so I click "Cancel......"

Dips: No, no! "Activate" not "Cancel"!!

Caller: OOOOOPS!! I........

Dips: Oh the blinding LIGHT!! The searing PAIN!!

Caller:


Mike

[Mighty Girl]

I'm going to go out on a limb here...

I don't think she really needed that much help. I think she's a socially awkward goof who is unable to hold anyone's attention for more than five seconds, so she calls you- a CSR unable to blow her off because it's your "job" to help her, and she milks it for all it's worth and then some.

Maybe I'm too cynical, but that's my 2 cents.

[iradney]

Dips, I feel your pain! I don't mind helping people who aren't computer literate, but when they just DON'T LISTEN.... oy!
I had one bright spark who plainly hadn't cleaned his ears for a while.
Me: Ok sir, click on Next, and tell me what you see on the screen
Customer:...... *crickets*
Me: Sir? Did you click next?
C: you want me to click next?
Me: Yes please
C:.....*Crickets*

Lather rinse repeat....