My least favourite customers to help are teenage boys. They either never speak loud enough for me to hear the first time (I have to ask them to repeat themselves, sometimes twice.), or are too busy talking with their friends to pay attention to me (usually when there's a line.)
My last customers of the day were a group of 3 teenagers. Only two even ordered anything. First one actually spoke up and was no issue. The second one ordered, I needed to get him to speak up. I repeat the order to make sure I heard everything. He confirms. When he gave me the money (a bill and lots of coins- typical of a lot of teens) one of them bounced off the till. No big deal, it happens. So he gets his change and food and leaves.
He comes back:
"Uh... I wanted TWO donuts."
"I'm sorry, I repeated everything back and I only have 1 punched in. No problem though, total is X"
When he's paying he THROWS the loonie at me. It bounces, hits the till and then the floor. I pick it up and look at him.
"That was incredibly rude. You *do not* throw money at people. Do not ever do it again."
I give him the donut, and his change.
I'm curious to know if he ever complains or not. I feel pretty damn good I showed that prick that *gasp* behind-the-counter people do have back bones.
My last customers of the day were a group of 3 teenagers. Only two even ordered anything. First one actually spoke up and was no issue. The second one ordered, I needed to get him to speak up. I repeat the order to make sure I heard everything. He confirms. When he gave me the money (a bill and lots of coins- typical of a lot of teens) one of them bounced off the till. No big deal, it happens. So he gets his change and food and leaves.
He comes back:
"Uh... I wanted TWO donuts."
"I'm sorry, I repeated everything back and I only have 1 punched in. No problem though, total is X"
When he's paying he THROWS the loonie at me. It bounces, hits the till and then the floor. I pick it up and look at him.
"That was incredibly rude. You *do not* throw money at people. Do not ever do it again."
I give him the donut, and his change.
I'm curious to know if he ever complains or not. I feel pretty damn good I showed that prick that *gasp* behind-the-counter people do have back bones.
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