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Got some real winners Sunday.
When I came in, about 15 people were waiting outside for us to open. Why? They thought we had Nintendo Wiis. Within five minutes of opening the doors, I told three people that we didn't have any and didn't know when they were coming in. The last guy got pissed and responded with "your other stores got them in." Well, then go to the other stores, genius. And informing me about the other store's stock is not going to magically make me produce one out of thin air.
I told him to watch for our ads (if it's in the ad, we have them), to which he replied "You only put those out once a week!" Well, I'm sorry that we can't read your mind to know when you are ready to shop and have this high-demand item ready just for you. I thought you were an adult that learned in kindergarten how to read and to be patient. My husband was perfectly able to catch the ad last week and get our Wii with no problem.
Then he demanded that I call the nearest store to see if they had any. That store has the worst customer service I've ever seen, so they didn't pick up the phone when I called out of the goodness of my heart. Even if they did have it, chances are they would have sold out before the guy in front of me got there.
To top it all off, this guy whipped out his cell phone and said "They don't have them!" while glaring at me the whole time as I looked up the other store's number. As if I was personally inconveniencing him over a product that isn't even in my department and is one of the most sought-after items this holiday season.
Half-way through my shift, a family of trailer trash came up with their computer and immediately started with the condescending verbal abuse before I got two words out of my mouth. Our computer system had been misbehaving all day and promptly puked with this couple. They had a coupon for 10% off a single item, which usually takes it off the cheapest item. They swore up and down that the total was wrong and that the 10% should come off the computer. Then they decide to tell me how to ring things up. If I had listened to them, they would end up paying more money because they would not get the package deal.
Then as I try to get a manager to help straighten this out, they go back and forth about how incompetent I am. It's not my fault that the coupon didn't ring up the way they wanted and that the discounts didn't come up. And as I'm trying to make this right, one of the assistant managers was breathing down my neck (while we had no less than five computers on the bench that needed to be finished by end of my shift) to get out on the floor and help out the computer department. Never mind that selling computers isn't even my freakin' job.
They didn't want our $129 set up service because the mother was going to have her ten-year-old son install the for her. The kid looked like the poster child for huffing, so I secretely hope that this heifer's computer dies on her, preferably because her husband was surfing lolita porn while she was watching her "stories" in the other room.
I was more than ready to leave at 3 pm.
When I came in, about 15 people were waiting outside for us to open. Why? They thought we had Nintendo Wiis. Within five minutes of opening the doors, I told three people that we didn't have any and didn't know when they were coming in. The last guy got pissed and responded with "your other stores got them in." Well, then go to the other stores, genius. And informing me about the other store's stock is not going to magically make me produce one out of thin air.
I told him to watch for our ads (if it's in the ad, we have them), to which he replied "You only put those out once a week!" Well, I'm sorry that we can't read your mind to know when you are ready to shop and have this high-demand item ready just for you. I thought you were an adult that learned in kindergarten how to read and to be patient. My husband was perfectly able to catch the ad last week and get our Wii with no problem.
Then he demanded that I call the nearest store to see if they had any. That store has the worst customer service I've ever seen, so they didn't pick up the phone when I called out of the goodness of my heart. Even if they did have it, chances are they would have sold out before the guy in front of me got there.
To top it all off, this guy whipped out his cell phone and said "They don't have them!" while glaring at me the whole time as I looked up the other store's number. As if I was personally inconveniencing him over a product that isn't even in my department and is one of the most sought-after items this holiday season.
Half-way through my shift, a family of trailer trash came up with their computer and immediately started with the condescending verbal abuse before I got two words out of my mouth. Our computer system had been misbehaving all day and promptly puked with this couple. They had a coupon for 10% off a single item, which usually takes it off the cheapest item. They swore up and down that the total was wrong and that the 10% should come off the computer. Then they decide to tell me how to ring things up. If I had listened to them, they would end up paying more money because they would not get the package deal.
Then as I try to get a manager to help straighten this out, they go back and forth about how incompetent I am. It's not my fault that the coupon didn't ring up the way they wanted and that the discounts didn't come up. And as I'm trying to make this right, one of the assistant managers was breathing down my neck (while we had no less than five computers on the bench that needed to be finished by end of my shift) to get out on the floor and help out the computer department. Never mind that selling computers isn't even my freakin' job.
They didn't want our $129 set up service because the mother was going to have her ten-year-old son install the for her. The kid looked like the poster child for huffing, so I secretely hope that this heifer's computer dies on her, preferably because her husband was surfing lolita porn while she was watching her "stories" in the other room.
I was more than ready to leave at 3 pm.
I'm sometimes tempted to call the bluff on SCers who like to tell you how to do your job - "You think you can do better? All right, get your bovine ass in this booth and have at it!"
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