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So today I saw these two pairs of pants with little yellow-brownish pills all over them. Very odd, but meh. Hrm. sticky tape doesnt want to take them off. Ok, down to Volcanic Rock scraping
It took FOREVER.
This is important though.
Later in the afternoon not half an hour ago Anne (name changed. New girl who has been with us a few months. She has a lot of potential) came to me
Anne: can you take this customer cause I'm about to slap him!
HT: sure.
I look at the receipt.
RECEIPT SAYS:
2 pants@8.50 each
1 HAIR REMOVAL SURGCHARGE@3.50
I figure he's probably upset about the hair removal. This is all paraphrased.
So I go up and ask "so what's wrong sir?"
Douche: Yeah. I was told it was going to be eight fifty total!
HT: ...
Douche: The girl said it! eight fifty total!
Ht: Eight fifty EACH sir.
Rinse, lather, repeat a few times. I call the boss, tell him the customers' been with us since 01, (meanwhile he's still gripping in the background). I note its my name on the bill - odd. I would NEVER say 850 unless I saw only one pair of pants or I append it with 'each'. NEVER. So i hang up and tell him 'sorry, boss says this is the price'
Rinse, lather, repeat again.
Finally Bella, who's been here long as Boss and is pretty much second in command comes over and starts in, and we go around until he starts threatening with his lawyer.
Bella says we can't give him his pants till he pays, he says he needs them for work. I say we open at seven. He says 'He'll be here at six thirty then!" (probably meaning the laywer.)
Finally we agree that he will take one pair, pay for JUST that pair and come in and talk to the boss tomorrow. I go back to get the pants.
... oh crap. Those are those pants i'm still depilling. well, one is done. I let Bella know and quickly press the others, arrange them as neatly as I can (no need to give him more fodder), hang them, bag it and hand it to him "Here you go. The other one will be ready tomorrow."
His parting comment : I dont think I'll be getting them.
After all this, I find the K-slip in the trash (A paper with the bill number and their name they give to us to look it up). I notice it has Anna's name on it. I quietly note this to her and she is VERY SURE she would have said 'Eight fifty per pair' as well.
Bella spoke to me about pricing things in right away (a mild thing. I figure I'd take a hit for Anna who gets griped at a lot for her newbie mistakes. She's making less though I should say.)
I dont know if Bella called the boss after all this to update him. we'll see.
I REALLY wantd to laugh at him. A lawwer over eight fifty? And a 'verbal contract' price? Please.
I also looked at his nine year history. he quite literally has not been in since may 08, and before that only has one bill for each year going back to 06 (as far back as our records go.)
I am a bit nervous admittedly, but the guy really doesnt have a case. And he seriously thought eight bucks for 2 pairs of pants, plus dehairing? the last (only) pair of pants on record we have for him was in 07 and it was seven bucks!
what a douche.
It took FOREVER.
This is important though.
Later in the afternoon not half an hour ago Anne (name changed. New girl who has been with us a few months. She has a lot of potential) came to me
Anne: can you take this customer cause I'm about to slap him!
HT: sure.
I look at the receipt.
RECEIPT SAYS:
2 pants@8.50 each
1 HAIR REMOVAL SURGCHARGE@3.50
I figure he's probably upset about the hair removal. This is all paraphrased.
So I go up and ask "so what's wrong sir?"
Douche: Yeah. I was told it was going to be eight fifty total!
HT: ...
Douche: The girl said it! eight fifty total!
Ht: Eight fifty EACH sir.
Rinse, lather, repeat a few times. I call the boss, tell him the customers' been with us since 01, (meanwhile he's still gripping in the background). I note its my name on the bill - odd. I would NEVER say 850 unless I saw only one pair of pants or I append it with 'each'. NEVER. So i hang up and tell him 'sorry, boss says this is the price'
Rinse, lather, repeat again.
Finally Bella, who's been here long as Boss and is pretty much second in command comes over and starts in, and we go around until he starts threatening with his lawyer.
Bella says we can't give him his pants till he pays, he says he needs them for work. I say we open at seven. He says 'He'll be here at six thirty then!" (probably meaning the laywer.)
Finally we agree that he will take one pair, pay for JUST that pair and come in and talk to the boss tomorrow. I go back to get the pants.
... oh crap. Those are those pants i'm still depilling. well, one is done. I let Bella know and quickly press the others, arrange them as neatly as I can (no need to give him more fodder), hang them, bag it and hand it to him "Here you go. The other one will be ready tomorrow."
His parting comment : I dont think I'll be getting them.
After all this, I find the K-slip in the trash (A paper with the bill number and their name they give to us to look it up). I notice it has Anna's name on it. I quietly note this to her and she is VERY SURE she would have said 'Eight fifty per pair' as well.
Bella spoke to me about pricing things in right away (a mild thing. I figure I'd take a hit for Anna who gets griped at a lot for her newbie mistakes. She's making less though I should say.)
I dont know if Bella called the boss after all this to update him. we'll see.
I REALLY wantd to laugh at him. A lawwer over eight fifty? And a 'verbal contract' price? Please.
I also looked at his nine year history. he quite literally has not been in since may 08, and before that only has one bill for each year going back to 06 (as far back as our records go.)
I am a bit nervous admittedly, but the guy really doesnt have a case. And he seriously thought eight bucks for 2 pairs of pants, plus dehairing? the last (only) pair of pants on record we have for him was in 07 and it was seven bucks!
what a douche.
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