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Some days I hate Sundays
As a disclaimer most of the people I encounter are nice , polite and decent. Unfortunantly it's the Scs that stick in your mind.
Long time lurker with a few gripes here’s some of the gems from the last couple of months that tend to happen on a Sunday.
It’s the same one
A couple come in to complain and return a pair of Pyjamas claiming they’ve been over charged and want this money refunded.
The purchase has been made in another store, we don’t and never will carry the item she has.
The woman doesn’t want to return , she just wants me to reach into the till and hand over the money
, that is never happening.
I check the price; no she hasn’t been over charged.
The price of this item is fixed
I explain this and she argues with me insisting that I and the computer are wrong.
To illustrate the point she’s been over charged she brought over another pair of pyjamas, these area completely different pair of a range which are the cheaper price.
SC “so how much are these ones”
M-__x__
SC So these are _x_
M- No Mrs those are _x_
SC But it’s the same pair
M- No Mrs these are different items
SC But it’s the same thing.
M –They’re a different ranger Mrs , and therefore a different price.
SC But it’s the same pair I should get them for the same price.
Yes this riveting conversation went on in a loop for another five minutes
until she finally gave up
(not understood why I wouldn’t do what she wanted)
and just returned the ones she had for the cheaper ones.
Why the heck she couldn’t have just done that in the first place is beyond me.
Refund me!
A customer has come to me to complain about an item, as dictated by sods law this is just as I’ve finished my shift.
My co-worker is busy with someone else, so I guess I can spare five minutes (I really should stop doing this it only ever leads to agro)
She wanted to know if there were any other complaints about an item, at first I though she was planning on buying one, I smile say no and recommend the product. For some reason she looks a little annoyed.
Turned out she had bought one a few months ago and it was now doing this and wondered if there had been any other complaints. I repeat the first answer and say I'll pass the information along to the relevant people.
So she starts to rant at me.
I listen I nod , I smile hearing the indignant ravings that she only worn it twice and it cost so much!
I keep my mouth welded shut notice three things
A- The item is the cheapest of it’s kind we do, the better ones cost up to three times as much as what she paid. You get what you pay for as simple as that.
B-Ok, what she’s complaining about: that’s not a fault.
It’s doing that because she isn’t as slim as she was a few months ago, but there is no power on earth that is going to get me to admit that to her.
C- It is well outside the ample returns date, the till won’t let me put it through even if I wanted to
which I don’t because-
-
The item is a piece of fricking underwear!
Health and Safety, hygiene, moral standards pick what reason you like for gods sake I am not returning it and will keep saying
“I’m sorry Mrs I can’t return this” like a broken record.
The item it is not faulty.
Even if you ‘only worn it twice’ in a few months
(and never mentioned anything about it being washed, and I’m beginning to think it hasn’t even been).
It doesn’t matter the number of times it’s been worn. You have worn it,
It has been places without a hygiene strip.
Eventually she goes away, complaining that the item cost so much (in fact it actually didn’t cost anything much) .
Only to demand a manger a minute later when I finally trying to get home, I tell her the manager is on break at the moment as she usually is a round that time but I can try to contact her.
She doesn’t shut up complaining at me and let me do this, I manage to make a dash for the phone and ring unsurprizingly I don’t and get through.
She won’t be put off and says she can come in and return it tomorrow.
The hell am I or any of my co-workers having to put up with this when ever she chooses to come in.
So I try again to get a manager, any manager thankfully I finally get through to mine.
A quick run through of the situation (in front of the customer) and she’s on the floor in minutes.
(I could have hugged her at this point that speedy response usually doesn’t happen)
How it ended I didn’t know.
I point the Sc out, introduced my manager, said good bye and ran like a rabbit.
As I was off the clock, and wouldn’t get paid for this time consuming debacle, but more importantly to me If management caved and gave the woman the full no questions asked refund she was determined to get I wasn’t going to be the one doing it.
Thanks to that wonderful Sc I also missed the bus home and had a long wait for the next one.
Why even ask?
We also do fittings, this is something that drives all of the staff crazy. Everyone is trained and good at it, some of us can even do it by eye (but use tape measures anyway as back up).
Still we get customers that argue the toss that they’re not that size. Yes they argue with empirical measurements people, demanding that they are another size and that you bring them that one immediately and god forbid you bring them what will actually fit.
Everyone has there own tactics for dealing with this.
Personally I don’t tell customers the size until they’ve got it on and see that it fits, even if this means stuffing the label in my pocket before going in with it (drastic measure I’ve only used once).
Why bother if you’re not going to listen to the trained fitter and dismiss anything they say out of hand?
This ones not really sucky
Pity the parents
In our store we sell dresses, some of which are hellishly expensive: I’m talking getting on for £200 expensive.
So when a bunch of young girls slip into the fitting room unnoticed without asking a member of staff I am notoriously curious as to where there parents are and what the hell there doing with those items.
During the summer holidays we get quite a lot trying to play dress up with those things sometimes damaging them.
I know kids have more money these days but those dresses are defiantly out of the pocket money range and if they get damaged they generally don’t get resold.
After wandering in with another customer I find these girls who have deliberately hidden in the back of the fitting room; at this point I’m really suspicious.
Apparently these dresses are for a wedding, the kid is trying to give the impression they’re the bridesmaids. No chance- all of the dresses are different and there is no colour coordination.
I stay friendly with them as they’re pleasant and polite enough and see the youngest one has picked on that is too long, about a foot to long for her the thing is dragging across the floor (this item is £120).
Immediately I blurt out would she like a shorter dress as that one is too long, she really doesn’t want to be parted from it.
(though as she looked about 12, the dress she had picked out was a bit ahem ‘Adult’ for her
)
So instead I mention that if that is the one she really wants the store can get it altered to fit.
Then enquire are their parents with them, and where they are because their folks are the ones who will have to put their details on the form.
Allegedly said parents are down stairs and have told the girls to come up and look at the dresses.
Right your going to a wedding, and letting five teenage girls loose to pick -whatever the hell they want without you- Ok the story could be true, and parents else where would explain the choices
If the story is true I really felt sorry for who ever was going to have to pay for what the girls had chosen(at a rough guess the whole lot would come to more the £600-£700, and that’s with sale discount) , or try and convince them to get something else.
Long time lurker with a few gripes here’s some of the gems from the last couple of months that tend to happen on a Sunday.
It’s the same one
A couple come in to complain and return a pair of Pyjamas claiming they’ve been over charged and want this money refunded.
The purchase has been made in another store, we don’t and never will carry the item she has.
The woman doesn’t want to return , she just wants me to reach into the till and hand over the money
, that is never happening.I check the price; no she hasn’t been over charged.
The price of this item is fixed
I explain this and she argues with me insisting that I and the computer are wrong.
To illustrate the point she’s been over charged she brought over another pair of pyjamas, these area completely different pair of a range which are the cheaper price.
SC “so how much are these ones”
M-__x__
SC So these are _x_
M- No Mrs those are _x_
SC But it’s the same pair
M- No Mrs these are different items
SC But it’s the same thing.
M –They’re a different ranger Mrs , and therefore a different price.
SC But it’s the same pair I should get them for the same price.
Yes this riveting conversation went on in a loop for another five minutes
until she finally gave up (not understood why I wouldn’t do what she wanted)
and just returned the ones she had for the cheaper ones.
Why the heck she couldn’t have just done that in the first place is beyond me.
Refund me!
A customer has come to me to complain about an item, as dictated by sods law this is just as I’ve finished my shift.
My co-worker is busy with someone else, so I guess I can spare five minutes (I really should stop doing this it only ever leads to agro)
She wanted to know if there were any other complaints about an item, at first I though she was planning on buying one, I smile say no and recommend the product. For some reason she looks a little annoyed.
Turned out she had bought one a few months ago and it was now doing this and wondered if there had been any other complaints. I repeat the first answer and say I'll pass the information along to the relevant people.
So she starts to rant at me.
I listen I nod , I smile hearing the indignant ravings that she only worn it twice and it cost so much!
I keep my mouth welded shut notice three things
A- The item is the cheapest of it’s kind we do, the better ones cost up to three times as much as what she paid. You get what you pay for as simple as that.
B-Ok, what she’s complaining about: that’s not a fault.
It’s doing that because she isn’t as slim as she was a few months ago, but there is no power on earth that is going to get me to admit that to her.
C- It is well outside the ample returns date, the till won’t let me put it through even if I wanted to
which I don’t because- -
The item is a piece of fricking underwear! Health and Safety, hygiene, moral standards pick what reason you like for gods sake I am not returning it and will keep saying
“I’m sorry Mrs I can’t return this” like a broken record.The item it is not faulty.
Even if you ‘only worn it twice’ in a few months
(and never mentioned anything about it being washed, and I’m beginning to think it hasn’t even been).
It doesn’t matter the number of times it’s been worn. You have worn it,
It has been places without a hygiene strip.
Eventually she goes away, complaining that the item cost so much (in fact it actually didn’t cost anything much) .
Only to demand a manger a minute later when I finally trying to get home, I tell her the manager is on break at the moment as she usually is a round that time but I can try to contact her.
She doesn’t shut up complaining at me and let me do this, I manage to make a dash for the phone and ring unsurprizingly I don’t and get through.
She won’t be put off and says she can come in and return it tomorrow.
The hell am I or any of my co-workers having to put up with this when ever she chooses to come in.
So I try again to get a manager, any manager thankfully I finally get through to mine.
A quick run through of the situation (in front of the customer) and she’s on the floor in minutes.
(I could have hugged her at this point that speedy response usually doesn’t happen)
How it ended I didn’t know.
I point the Sc out, introduced my manager, said good bye and ran like a rabbit.
As I was off the clock, and wouldn’t get paid for this time consuming debacle, but more importantly to me If management caved and gave the woman the full no questions asked refund she was determined to get I wasn’t going to be the one doing it.
Thanks to that wonderful Sc I also missed the bus home and had a long wait for the next one.
Why even ask?
We also do fittings, this is something that drives all of the staff crazy. Everyone is trained and good at it, some of us can even do it by eye (but use tape measures anyway as back up).
Still we get customers that argue the toss that they’re not that size. Yes they argue with empirical measurements people, demanding that they are another size and that you bring them that one immediately and god forbid you bring them what will actually fit.
Everyone has there own tactics for dealing with this.
Personally I don’t tell customers the size until they’ve got it on and see that it fits, even if this means stuffing the label in my pocket before going in with it (drastic measure I’ve only used once).
Why bother if you’re not going to listen to the trained fitter and dismiss anything they say out of hand?
This ones not really sucky
Pity the parents
In our store we sell dresses, some of which are hellishly expensive: I’m talking getting on for £200 expensive.
So when a bunch of young girls slip into the fitting room unnoticed without asking a member of staff I am notoriously curious as to where there parents are and what the hell there doing with those items.
During the summer holidays we get quite a lot trying to play dress up with those things sometimes damaging them.
I know kids have more money these days but those dresses are defiantly out of the pocket money range and if they get damaged they generally don’t get resold.
After wandering in with another customer I find these girls who have deliberately hidden in the back of the fitting room; at this point I’m really suspicious.
Apparently these dresses are for a wedding, the kid is trying to give the impression they’re the bridesmaids. No chance- all of the dresses are different and there is no colour coordination.
I stay friendly with them as they’re pleasant and polite enough and see the youngest one has picked on that is too long, about a foot to long for her the thing is dragging across the floor (this item is £120).
Immediately I blurt out would she like a shorter dress as that one is too long, she really doesn’t want to be parted from it.
(though as she looked about 12, the dress she had picked out was a bit ahem ‘Adult’ for her
) So instead I mention that if that is the one she really wants the store can get it altered to fit.
Then enquire are their parents with them, and where they are because their folks are the ones who will have to put their details on the form.
Allegedly said parents are down stairs and have told the girls to come up and look at the dresses.
Right your going to a wedding, and letting five teenage girls loose to pick -whatever the hell they want without you- Ok the story could be true, and parents else where would explain the choices
If the story is true I really felt sorry for who ever was going to have to pay for what the girls had chosen(at a rough guess the whole lot would come to more the £600-£700, and that’s with sale discount) , or try and convince them to get something else.
sorry.
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