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  • "There's Been a Complaint Against You...."

    After a long busy shift, I was looking forward to sitting down and enjoying a Thanksgiving meal with a few cold ones. So naturally I was surprised when my Rockin' Manager told me she needed to talk to me in the office about a complaint that had been lodged against me, and that she was very upset.

    For various reasons it took a while for said meeting to happen, as we both got tied up with other things (her helping the dining room staff, me helping the bartender following me, etc.), so I had a lot of time to mentally review my day and try to figure out what I might have done that would have gotten someone so upset that they not only would have complained, but actually gotten RM so mad about it. And I came up with....nothing. I was completely flummoxed. As I remembered, just about everyone had loved me. So....

    Finally she sat me down and told me that a guy had come back after having been in with his family earlier in the day. He told her it was a good thing he wasn't a violent guy, because he really wanted to beat the living shit out of me. (That's a quote, mind you.) According to what he told RM, apparently I had made some horrible comment about his autistic son.

    My immediate response was..... "WHAT?!?!?" At this point, I still had no idea what was going on, but I knew one thing...I may be a smartass, but I am neither stupid nor insensitive enough to make fun of someone's kid, especially if they have special needs. Then RM told me it had something to do with refilling a Coke, and I remembered what had happened, and I relayed it to her. It went something like this.....

    Couple comes in with their son, who was about 12-14, and sit down at the bar. I tell them they are more than welcome to sit at the bar, but their underaged son cannot. He can, however, sit at one of the tables we have by the bar. They have no problem with this, and their son takes his Coke and his book to sit at the nearest table while his parents each enjoy a draft beer at the bar. A little while later I notice that the kid's soda is empty, so I try to get his attention to see if he needs a refill. "Hey, sir? Dude? BUDDY?" His nose stays in the book. One of the women at the bar between me and the table turns around and gets the kid's attention: "Sunshine?" Kid looks up, I offer him a refill, he accepts, I refill his Coke. At which point one of the women at the bar says something to the effect that the boy was really focused. Me: "Yeah, I've been that focused on a book before. I've been that bookworm!" I said that quite publicly, and no one seemed to have a problem with it. A little while later, the family of three paid and left. And as far as I recall, that was IT.

    Well, according to what the dad said to Rockin' Manager when he came back, some woman at the bar pulled him aside after the fact and told him I had said some disparaging or smartass comment about his son. And now, according to RM, he was livid. Wanted to punch me in the face.

    Dude never specified what it was I supposedly said about his son. According to RM, he was too mad to get that part out. But he was never coming back to our bar, EVER.

    A few important points:

    1. As I already said, I am not one to make fun of someone's child. Unless they are friends and the kid is the type to be able to take it. Obviously, I did not know these people.
    2. Nothing I said could be taken as offcolor. "Bookworm" is hardly an offcolor epithet.
    3. I cannot control what other people say I say. I can only control what I say. And I said nothing I would feel the need to apologize for.
    4. It would have been impossible for me to make fun of the kid for being autistic, since I never knew he was. At least, not until my manager sat me down to tell me all this.

    Once I explained my side, my manager was much less angry and upset. She thought the story seemed odd, as she's known me for years, and knows that that is my style. There are many things someone might complain about me that would be valid. Me mocking an autistic child? Not one of them!

    I still can't figure out who said this to the guy, nor what might have been miscontrued. I feel for the guy, frankly, as I know how overprotective I am of my nieces, and I can see his point. But the problem I see is he was ready to "beat the living shit" out of me, a stranger to him, based purely on what another stranger said I said.

    What the flying fuck is wrong with people?

    "The Customer Is Always Right...But The Bartender Decides Who Is
    Still A Customer."


  • #2
    Quoth Jester View Post
    What the flying fuck is wrong with people?
    Everything. And for the person who started all this, well some people just live to create drama. Or it could possibly be someone who doesn't like you and just wishes to see you in trouble. Glad nothing came out of it.
    My Wajas cave

    Comment


    • #3
      Actually I have known people who think being smart and reading a book is something that only extreme losers do.

      It is possible that said probably drunk person only passed onto the guy that a disparaging remark was made because in her mind a bookworm is a horrible thing to be.

      Comment


      • #4
        If I was you I'd file a police report for him stating that he wanted to beat the daylights out of you. If anything, he'll get a stern talking to by a "nice" officer. I believe that making threats like that falls under the crime of "menacing" here in the states.

        I'm surprised your manager didnt go off on him just for making that threat.

        Comment


        • #5
          Quoth Bramble View Post
          Or it could possibly be someone who doesn't like you and just wishes to see you in trouble. Glad nothing came out of it.
          I doubt it was someone who didn't like me, since I didn't recognize anyone at my bar.

          As for "nothing" coming of it, that's not exactly true. There is now one very pissed off couple out there that will never set foot in The Bar again. And my manager felt the need to remind me to be careful what I say, as people can take things the wrong way. Of course, since nothing I said could be taken the wrong way by anyone with a working frontal lobe, I don't know quite how to "watch" what I say. Grrr....

          Quoth jackfaire View Post
          It is possible that said probably drunk person only passed onto the guy that a disparaging remark was made because in her mind a bookworm is a horrible thing to be.
          Perhaps. But I should point out that when I said what I said, no one reacted negatively to it. No one.

          Quoth ditchdj View Post
          If I was you I'd file a police report for him stating that he wanted to beat the daylights out of you.

          I'm surprised your manager didnt go off on him just for making that threat.
          She didn't go off on him for the same reasons I am not even thinking about filing a police report.

          1. He never made a threat. He said that he wanted to beat the living shit out of me, but he is not a violent person. There is nothing illegal or threatening about that, and I am not going to bother my local constabulary with such nonsense. They have enough valid shit to deal with.

          2. This would only exacerbate the situation and make me, and by representation The Bar, look that much worse to this guy and perhaps others. I love my job. I will not do that to them. Period.

          Had someone actually told my manager that they WERE going to beat the shit out of me, or made such a threat, I have zero doubts that she WOULD have gone off on them. This is not simply my personal faith in my manager. There is past history to back this up. She does not allow people to abuse her staff. Period.

          "The Customer Is Always Right...But The Bartender Decides Who Is
          Still A Customer."

          Comment


          • #6
            Well I'm not saying it's the right or ethical thing to do. I'm just saying that's what I would do.

            When someone goes up against me or attacks me I fight very dirty.

            Comment


            • #7
              As the parent of a child with autism, I can assure you that most of us love to have people take our children for just bookworms - i.e. a typical type of kid. Your remark was not off in the least.

              We also are very sensitive about people making rude remarks or treating our children as if they are idiots (something more people do than you might expect). I can understand the father's anger, but the father went about handling the situation in the wrong manner.

              And no, I do not believe for a moment that Jester would have said anything disparaging about that boy.
              "Ignorance is no excuse for a law."
              .................................................. ..................- Alfred E. Newman

              Comment


              • #8
                Quoth Jester View Post
                What the flying fuck is wrong with people?
                Quite a lot is wrong with people... In my neighborhood its 3 things wrapped into 1

                1) A willfully ignorant population

                2) Really bad economy

                3) Bad main-stream media

                Some people get overloaded and go crazy at anything, employees & mgt. need to view some complaining customers as actually psychiatric cases... and to say as little as possible to them and get them out their place of business ASAP (we can not help or reason with irrational people, so we must get away from them) Sympathize with them? NO! Don't give mean & revengeful people your time of day.
                Last edited by excuse me??; 11-27-2009, 02:30 PM.

                Comment


                • #9
                  Quoth excuse me?? View Post
                  Quite a lot is wrong with people... In my neighborhood its 3 things wrapped into 1

                  1) A willfully ignorant population

                  2) Really bad economy

                  3) Bad main-stream media
                  I think it can be summed up in one, overriding belief that people in general seem to have:

                  "You have the right to never be offended."

                  And God help anyone who violates that right, be the slight real or imagined.
                  Check out my webcomic!

                  Comment


                  • #10
                    Quoth Jester View Post
                    What the flying fuck is wrong with people?
                    People, I'm pretty sure this was meant to be rhetorical, and now you're getting in to Fratching territory trying to answer it. Stop it.
                    Ba'al: I'm a god. Gods are all-knowing.

                    http://unrelatedcaptions.com/45147

                    Comment


                    • #11
                      Quoth Jester View Post
                      At which point one of the women at the bar says something to the effect that the boy was really focused. Me: "Yeah, I've been that focused on a book before. I've been that bookworm!"
                      That's me. I shut out EVERYTHING when I read. I've had friends tell me they were practically screaming to get my attention and I didn't hear a thing. There are certain books in my collection that when I read them I wouldn't notice a tornado barreling through my living room.

                      Is that bad?
                      I am no longer of capable of the emotion you humans call “compassion”. Though I can feign it in exchange for an hourly wage. (Gravekeeper)

                      Comment


                      • #12
                        Wow, that's just all kinds of wrong! I cannot imagine you saying anything that could be construed as an insult to autistic people.
                        "No, I will not poop a shopping cart out for you." - Irving Patrick Freleigh

                        Comment


                        • #13
                          I'm awfully sorry this happened to you, Jester.

                          That man is probably just a sick, sad loser who purposely likes to twist stuff around to get people in trouble and get his jollies off.

                          One time at the gas station, I got called in because one of the lazies wanted to go home, and I was needed there quickly and I had been at a friend's, so my manager said don't bother going home and changing, just finish the night in my street clothes.

                          A customer that night made a comment about me not wearing my polo shirt, and I told him I'd been called in and it was an emergency, so I didn't have to go home and change.

                          The next day, I got a talking to from my manager about bitching about getting called in and having to work! That fucking asshole had told her that I was bitching about having to work! Nice way of twisting words around, eh?

                          It's just that easy for people to take something and twist it around and make it wrong and evil.
                          You really need to see a neurologist. - Wagegoth

                          Comment


                          • #14
                            I'm with Blas. I get the feeling this mysterious person who informed Dad about terrible terrible Jester probably misheard or misunderstood something. On occasion, I've had a customer stare at me in shock and ask me to repeat what I said. It's always something completely innocent like "I hope your day is looking up!" and they think I said "I hope he shuts the fuck up!" (in reference to one of their party). I've been fortunate that common sense reigns and customers accept my clarification. It completely sucks for you and both you and the dad end up feeling miserable and upset over nothing.
                            A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

                            Comment


                            • #15
                              Quoth Jester View Post
                              1. He never made a threat. He said that he wanted to beat the living shit out of me, but he is not a violent person. There is nothing illegal or threatening about that, and I am not going to bother my local constabulary with such nonsense. They have enough valid shit to deal with.
                              Jester, props for looking at it the way you are, but the bottom line is that saying "I want to beat the shit out of that person over there" IS a threat, regardless of whether it's followed up with a disclaimer (i.e. ..but, I'm not a violent person).

                              To say that this mitigates the threat is like saying adding a disclaimer to a racist joke makes it less racist (..but I have a LOT of black friends).

                              Just sayin'.

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