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Lots of people trying to get room numbers out of me lately. Yeah, I don't think so.
Yeah, that would be theft
Apparently one of our guests borrowed a car, and it was now WELL past the date it was to be returned. The car owners called the police while we tried to contact SC, who was pretending he wasn't home. The police, of course, were taking their sweet time. Car owners kept asking SC's room number. I told them I could give it to the police, but not to them. Yeah, I really don't need you going up there and starting a fight with SC.
After over an hour, I managed to get in touch with SC.
Me: "Yeah, I guess you borrowed a car from someone and they're here to get the keys back."
SC: "Ok."
Me: "Personally, I recommend you come down now, since the police are coming."
SC: "What?!?
They let me borrow it; it's not like I stole it!"
Me: "Well, they're claiming that it's now well past when you agreed to return it, so that could be considered theft."
Apparently SC quickly came down and they got it all peacefully sorted out. I called the police and told them we didn't need them here anymore (yeah, over an hour and they still hadn't showed), but to still contact the car owners since they wanted to know what their legal options were.
No key for you!
So for obvious security reasons, only the registered guest can get the room key to their room. There may be other people in the room, but if the person renting the room doesn't give us those names, those other people can't get keys from us.
SC comes down wanting a key to room 1XX.
Me: "May I see your ID please?"
SC: "Sure."
I take a look at the ID. The name isn't even remotely close to the name on the register.
SC: "The room is under <registered guest>'s name. She's my wife." (We get a lot of people who are here trying to get away from their spouse/significant other, so the "she's my wife" excuse never, ever flies, even if it's true.)
Me: "I'm sorry, but I can only give the key to <registered guest>."
SC:
SC glares but doesn't say anything. He leaves and wanders off the property.
A couple hours later, SC returns. He hands me <registered guest>'s ID.
Me: "I'm sorry, I really need <registered guest> to actually be here to issue a key."
SC: "But I paid for the room for two people! You checked us in!"
Okay for one, I don't remember every face of every person that I check-in. And two, according to that room's file, it was checked in well before my shift began. Third, it was paid for in cash, and even if I could associate your name with the cash payment, I'd still only give a key to the registered guest.
Me: "I only have the name the room is rented under. I can only give a key to that person."
SC: "Geez, woman! Stupid b*tch" and he storms out.
Yeah, 'cause I actually give a sh*t about the security of our guests and am following protocol, I'm apparently a b*tch.
The registered guest came back, several more hours later, towards the end of my shift to pick up new keys. She wasn't sucky at all.
Yeah, that would be theft
Apparently one of our guests borrowed a car, and it was now WELL past the date it was to be returned. The car owners called the police while we tried to contact SC, who was pretending he wasn't home. The police, of course, were taking their sweet time. Car owners kept asking SC's room number. I told them I could give it to the police, but not to them. Yeah, I really don't need you going up there and starting a fight with SC.
After over an hour, I managed to get in touch with SC.
Me: "Yeah, I guess you borrowed a car from someone and they're here to get the keys back."
SC: "Ok."
Me: "Personally, I recommend you come down now, since the police are coming."
SC: "What?!?
They let me borrow it; it's not like I stole it!"Me: "Well, they're claiming that it's now well past when you agreed to return it, so that could be considered theft."
Apparently SC quickly came down and they got it all peacefully sorted out. I called the police and told them we didn't need them here anymore (yeah, over an hour and they still hadn't showed), but to still contact the car owners since they wanted to know what their legal options were.
No key for you!
So for obvious security reasons, only the registered guest can get the room key to their room. There may be other people in the room, but if the person renting the room doesn't give us those names, those other people can't get keys from us.
SC comes down wanting a key to room 1XX.
Me: "May I see your ID please?"
SC: "Sure."
I take a look at the ID. The name isn't even remotely close to the name on the register.
SC: "The room is under <registered guest>'s name. She's my wife." (We get a lot of people who are here trying to get away from their spouse/significant other, so the "she's my wife" excuse never, ever flies, even if it's true.)
Me: "I'm sorry, but I can only give the key to <registered guest>."
SC:
SC glares but doesn't say anything. He leaves and wanders off the property.
A couple hours later, SC returns. He hands me <registered guest>'s ID.
Me: "I'm sorry, I really need <registered guest> to actually be here to issue a key."
SC: "But I paid for the room for two people! You checked us in!"
Okay for one, I don't remember every face of every person that I check-in. And two, according to that room's file, it was checked in well before my shift began. Third, it was paid for in cash, and even if I could associate your name with the cash payment, I'd still only give a key to the registered guest.
Me: "I only have the name the room is rented under. I can only give a key to that person."
SC: "Geez, woman! Stupid b*tch" and he storms out.
Yeah, 'cause I actually give a sh*t about the security of our guests and am following protocol, I'm apparently a b*tch.
The registered guest came back, several more hours later, towards the end of my shift to pick up new keys. She wasn't sucky at all.
Some people...
These rules are there for a reason people!
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