Setting: Hotel, I am desk slave... Guest walks up to desk. 1045pm
SC: Do you have anyone who can get into your soda machines?
Me: Um...what did you need? (I thought maybe he was robbed of his soda.)
SC: Well, see I bought two diet Pespi's and I had to drain them & throw them out because they are expired, so I wondered if you had anyone who could get into the machines.
Me: Oh, wow. Those machines are actually only opereated & owned by Pepsi. I can offer you a refund for your troubles, though and inform management about they issue.
SC: Well, that isn't the point. (wft?) The point is, they are expired.
Me: Well, I will be honest with you. I have been here for nearly 8 years, and this is unusual. They usually pull the old ones pretty reguarlly. (I bet they weren't pulled due to last week being Thanksgiving.)
SC: Well, they were about 8 years old. (wft again...what an asshole)
Me: The hotel itself has to contact Pepsi about the issue, and odds are we will be reinbursed as well for the problem because they aren't allowed to do that. So, the best I can do right now is offer you a refund.
SC: *guest is now standing away from desk with hands in pockets looking down the hall & not at me* Well... *kinda pissy* Where can I go other then the hotel where I can get one that isn't expired?
Me: Well...I am sure sorry about this. There are two gas stations down the road from us.
SC: How far is that?
Me: Oh 5 to 7 blocks...maybe.
SC: *sigh* So driving distance... (It is below 0F right now.)
Me: Yeah I am suuure sorry. This is really weird for this to happen (I am still holding the refund in my hands for guest.)
SC: Yeah, I just don't want to go anywhere cuz I am feeling lazy.
Me: I am sure sorry.
SC: Yeah.
Me: What's your room and name so I can inform management about this issue?
SC: I am in room ##.
Me: Okay, so Frank?
SC: Yeah.
Me: Okay I will inform management. I sure apologize.
Guest takes off. WTF did he really expect at 1045pm at night??? Honestly? Why didn't he let me refund the money? He acted like the measily refund I offered was just so rude.
SC: Do you have anyone who can get into your soda machines?
Me: Um...what did you need? (I thought maybe he was robbed of his soda.)
SC: Well, see I bought two diet Pespi's and I had to drain them & throw them out because they are expired, so I wondered if you had anyone who could get into the machines.
Me: Oh, wow. Those machines are actually only opereated & owned by Pepsi. I can offer you a refund for your troubles, though and inform management about they issue.
SC: Well, that isn't the point. (wft?) The point is, they are expired.
Me: Well, I will be honest with you. I have been here for nearly 8 years, and this is unusual. They usually pull the old ones pretty reguarlly. (I bet they weren't pulled due to last week being Thanksgiving.)
SC: Well, they were about 8 years old. (wft again...what an asshole)
Me: The hotel itself has to contact Pepsi about the issue, and odds are we will be reinbursed as well for the problem because they aren't allowed to do that. So, the best I can do right now is offer you a refund.
SC: *guest is now standing away from desk with hands in pockets looking down the hall & not at me* Well... *kinda pissy* Where can I go other then the hotel where I can get one that isn't expired?
Me: Well...I am sure sorry about this. There are two gas stations down the road from us.
SC: How far is that?
Me: Oh 5 to 7 blocks...maybe.
SC: *sigh* So driving distance... (It is below 0F right now.)
Me: Yeah I am suuure sorry. This is really weird for this to happen (I am still holding the refund in my hands for guest.)
SC: Yeah, I just don't want to go anywhere cuz I am feeling lazy.
Me: I am sure sorry.
SC: Yeah.
Me: What's your room and name so I can inform management about this issue?
SC: I am in room ##.
Me: Okay, so Frank?
SC: Yeah.
Me: Okay I will inform management. I sure apologize.
Guest takes off. WTF did he really expect at 1045pm at night??? Honestly? Why didn't he let me refund the money? He acted like the measily refund I offered was just so rude.
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