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  • Diet Pepsi

    Setting: Hotel, I am desk slave... Guest walks up to desk. 1045pm

    SC: Do you have anyone who can get into your soda machines?
    Me: Um...what did you need? (I thought maybe he was robbed of his soda.)
    SC: Well, see I bought two diet Pespi's and I had to drain them & throw them out because they are expired, so I wondered if you had anyone who could get into the machines.
    Me: Oh, wow. Those machines are actually only opereated & owned by Pepsi. I can offer you a refund for your troubles, though and inform management about they issue.
    SC: Well, that isn't the point. (wft?) The point is, they are expired.
    Me: Well, I will be honest with you. I have been here for nearly 8 years, and this is unusual. They usually pull the old ones pretty reguarlly. (I bet they weren't pulled due to last week being Thanksgiving.)
    SC: Well, they were about 8 years old. (wft again...what an asshole)
    Me: The hotel itself has to contact Pepsi about the issue, and odds are we will be reinbursed as well for the problem because they aren't allowed to do that. So, the best I can do right now is offer you a refund.
    SC: *guest is now standing away from desk with hands in pockets looking down the hall & not at me* Well... *kinda pissy* Where can I go other then the hotel where I can get one that isn't expired?
    Me: Well...I am sure sorry about this. There are two gas stations down the road from us.
    SC: How far is that?
    Me: Oh 5 to 7 blocks...maybe.
    SC: *sigh* So driving distance... (It is below 0F right now.)
    Me: Yeah I am suuure sorry. This is really weird for this to happen (I am still holding the refund in my hands for guest.)
    SC: Yeah, I just don't want to go anywhere cuz I am feeling lazy.
    Me: I am sure sorry.
    SC: Yeah.
    Me: What's your room and name so I can inform management about this issue?
    SC: I am in room ##.
    Me: Okay, so Frank?
    SC: Yeah.
    Me: Okay I will inform management. I sure apologize.


    Guest takes off. WTF did he really expect at 1045pm at night??? Honestly? Why didn't he let me refund the money? He acted like the measily refund I offered was just so rude.
    Last edited by thehippie777; 12-02-2009, 05:12 AM.
    When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

  • #2
    Aw, c'mon. Eight years old? Seriously? There's no way that would ever happen, especially in a machine owned and operated by Pepsi!
    Nutbar fer sure....
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    I work in RETAIL.

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    • #3
      Quoth thehippie777 View Post
      Me: Well, I will be honest with you. I have been here for nearly 8 years, and this is unusual. They usually pull the old ones pretty reguarlly. (I bet they weren't pulled due to last week being Thanksgiving.)
      SC: Well, they were about 8 years old. (wft again...what an asshole)
      Eight years old, the same amount of time you've been working here. Uh-huh. Riiiiiight. Even if your hotel were in the middle of BFE, I can't imagine Diet Pepsi sitting around for eight years; it's much too popular of a drink.

      And he refused the refund? Something's fishy here, and I don't think it's the "eight year old" Diet Pepsi. What the heck did he want, other than to try to stir up trouble in the feeblest way possible?
      I don't have an attitude problem. You have a perception problem.
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      • #4
        8 year old Pepsi? The guy probably misread the expiration date (read the month as the year) or the lot number.

        Then felt stupid because of it...
        "Kamala the Ugandan Giant" 1950-2020 • "Bullet" Bob Armstrong 1939-2020 • "Road Warrior Animal" 1960-2020 • "Zeus" Tiny Lister Jr. 1958-2020 • "Hacksaw" Butch Reed 1954-2021 • "New Jack" Jerome Young 1963-2021 • "Mr. Wonderful" Paul Orndorff 1949-2021 • "Beautiful" Bobby Eaton 1958-2021 • Daffney 1975-2021

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        • #5
          Yeah that does sound weird....

          Maybe he misread the expiration dates on the cans. Maybe they were 090110 or 010910 and he thought it was september or january of 2001 somehow?

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          • #6
            Those cans are good for at least several months, and a vending machine doesn't hold many. Just how deserted *is* your hotel?

            If it weren't for the "eight years" claim, I'd think his reaction was understandable. I for one would care a lot more about getting the bad product pulled so no one would accidentally drink it than I would the cost of two cans, though I certainly wouldn't refuse the refund.
            Now the trouble about trying to make yourself stupider than you really are is that you very often succeed.

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            • #7
              No way possible they were 8 years old. For one, you would have noticed the OLD logo they used back then. Hell might have been two labels ago for all I can recall.

              Secondly, Diet soft drinks only have a shelf life of 90 days (according to my days ordering the stuff for our events at the Higher Ed Center and the input from Coca Cola). So they would be pretty good about that.

              Thirdly, Diet Pepsi is one of the more common diet sodas out there. Unless you are in a low (read "dead") area, there is no way product would be in the machine that long. Most machines do not even hold that many sodas so even at one per day (and that's some damn low usage) you would still run 2 to 3 cycles before that time.

              Something ain't right. Either a scam or a little dodgy in the brainpan.
              I never lost my faith in humanity. Can't lose what you never had right?

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              • #8
                If I had 8 yr old pepsi i had JUST bought from a machine, Id have accepted the refund, but I also wouldve brought the cans/bottles to show you.

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                • #9
                  A few days ago I got one of those cold coffee drinks from starbucks and I took a drink THEN looked at the date. Best by: Nov 2 2009. LOL. I didn't make a big stink about it but I did mention it to the cashier because he ended up being in my window later that day in the employee window. I only told him cuz I didn't want them to get yelled at by a customer.

                  I wasn't angry, a little grossed out but it wasn't his direct fault. He even said he'd check the dates. But it was a waste of money. I didn't go back to get the replacement... I felt too embarassed.

                  It was nice of you to try and reinburse that ass.

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                  • #10
                    Quoth Amina516 View Post
                    If I had 8 yr old pepsi i had JUST bought from a machine, Id have accepted the refund, but I also wouldve brought the cans/bottles to show you.
                    Hell, I'd've saved them to sell on eBay. Gotta be someone who collects old soda cans out there.

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                    • #11
                      Quoth Anakah View Post
                      A few days ago I got one of those cold coffee drinks from starbucks and I took a drink THEN looked at the date. Best by: Nov 2 2009. LOL. I didn't make a big stink about it but I did mention it to the cashier because he ended up being in my window later that day in the employee window. I only told him cuz I didn't want them to get yelled at by a customer.
                      grr. looks like someone wasn't rotating their stock. i hate it when they do that at my store. i'm glad you didn't make a big deal out of it. they should've given you your money back or another one tho...

                      and as for soda guy, yeah something's fishy. he was probably wanting a few free nights for his troubles or something.
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                      • #12
                        Quoth Green_Fairy View Post

                        and as for soda guy, yeah something's fishy. he was probably wanting a few free nights for his troubles or something.
                        Which is why he will claim he is sick from diet soda, and can't possibly move from his room. After all, it was their soda that got him sick, they should pay for an extra day.


                        What a strange one.
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                        • #13
                          Ask to see the can.
                          Either he shows you to confirm it, which he MAY have mis-read, or he is trying to scam you.

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                          • #14
                            He may try a scam but it won't do him any good. Expired diet soda is completely harmless. It only expires because the sweetener breaks down (just like it does when someone digests it) and is no longer sweet. It tastes awful but won't hurt him.

                            If he tries a scam don't be intimidated. Just refer him to the Pepsi company. Their lawyers will laugh their asses off at him.
                            Last edited by Dips; 12-02-2009, 05:36 PM.
                            The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

                            The stupid is strong with this one.

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                            • #15
                              Quoth lineswine View Post
                              Ask to see the can.
                              Either he shows you to confirm it, which he MAY have mis-read, or he is trying to scam you.
                              He won't have to. Pepsi has undergone several designs over the course of 8 years, so an 8 year old can would be easy to recognize.

                              It sounds like he was trying to get validation for a false lawsuit to me.
                              I AM the evil bastard!
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