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Wherein an employee of my company becomes an SC and other tales...
I find your lack of comprehension disturbing...
I work at a coffee chain (not Starbucks), at a particular store in my hometown. Tonight, a teenage girl who works at another store of this same company one town over, comes in with a few of her friends. She's been in before, and she's always just been obnoxious.
The only time she annoyed me before tonight was on one particular night when I said we were closing up, so she and her friends had to leave, she said outloud, for the whole store to hear: "At MY store we give away the leftover coffee for free at close!" Ok, first this is total BS, as I know the manager of that store. Also, if she has done this, it's going to stop now, because he knows about it.
Tonight though, she REALLY pissed me off.
Here's what happened:
First, she's hanging around the bakery case with her friend, taking her sweet time to order. Then she continues to stand in front of me, wondering outloud: "What. do. I. want???" I HATE THIS SO MUCH. I don't care to hear your inner monologue spoken at me!!!
Finally, FINALLY, she proceeds to order.
SC: Yeah, I'll have a Large Campfire Mocha, zebra, dark/white, a Chicken wrap and an apple fritter.
Me: Ok... *typing it all in*
She tosses her employee discount card at me. I scan it.
Me: All right, your total is $x.xx
She tosses me her debit card this time, then turns to her friend.
SC: Ohhh I hope I have enough money on there! Cross your fingers!
Me: *biting my tongue as I scan the card. Sure enough, it's DENIED* Um, I'm sorry but your card has been denied.
SC: WHAT?!? That's impossible!!! I have money on there! I have like $12 on there!! (her total was around $10)
Me: Well, either way, the system has denied your card, so I can't take it.
SC: Well swipe it again!
Me: *thinking she should KNOW better, as we are taught not to reswipe denied cards* I cannot do that. Your card has been denied, the transaction has been denied, I cannot accept this card.
SC: *fishes out a dollar's worth of quarters* Well put this on the card!
Ok, now I'm wondering if this girl even understands how debit cards work! At this point, I'm nearly at a loss for words...
Me: Um, I can't do that...it doesn't work that way. Your card has been denied. I can't take it.
SC: But I have money on it! God! My mom must have taken money out of my account!
(Yes, because your mom was hard up for 12 bucks...)
SC: Can't you just take it? I have money! Can't you see that!?
(Ok, she CLEARLY has no idea what the fuck a debit card is, how it works, or how the entire banking system works!)
Me: No. I cannot take the card. However much is in your account, that's between you and your bank.
SC: Well I don't have any money then. Cancel the transaction.
Me: Ok.
Seriously, you work for this company, you swipe hundreds of cards a day, how in the hell do you not understand how this whole credit/debit system works????
Read. The. Menu.
Ok, I understand, not everyone knows the difference between a latte, a cappuccino, a mocha, etc. Heck I used to not know the difference. But this is why our menus explain what everything is, very, very clearly. If you can't read the menu, or don't want to take the time to read it, or even ask a question, then it's your own damn fault if you don't get whatever drink you thought you were getting.
Example: Tonight, in drive thru, a teenage guy ordered a cappuccino, which is 1/3 espresso, 1/3 steamed milk and 1/3 froth.
He comes back 15 minutes later.
SC: This doesn't taste right!
CW: Well, that is a cappuccino, which is what you ordered.
*CW proceeds to explain what a capp. is, figures out the SC really wanted a mocha, which is NOTHING like a capp.*
My CW remade the drink for him, since he had barely drank any of it. The kid was nice about it, but I hate it when WE get blamed for THEIR ignorance and stupidity.
Watch your damn kids!
Some people are just morons when it comes to their kids. Case in point, this mother came in tonight with her four kids. She bought them all Odwalla juices and a couple muffins. While she was digging in her purse, her youngest kid, 2-3 yrs. old, grabs a caramel sucker off the front counter and shoves it in her mouth. The mother didn't even notice. Now, I know parents don't always notice these things, especially if it's an isolated incident. But this was the FIFTH item this kid pulled off the front counter. You would think the mother would either ask one of the older kids to watch the little one or just watch her herself. She didn't even notice the kid had this sucker in her mouth until I said something.
But wait, this story gets EVEN BETTER.
The four kids are herded by their mom to our large dining room table, where they proceed to spill their juices and spread crumbs all over the place. Meanwhile, the mother is sitting ten feet away, blathering on with two friends, not paying attention to the kids AT ALL. Even when they did spill, she didn't even help clean it up, or ensure it was cleaned up properly. The kicker to all this though, was the littlest kid kept going in and out of the front door, TOWARDS THE PARKING LOT. Not once did I see the mother get off her fat ass and stop the kid. She left that to the siblings, the oldest of which was no more than eight.
I had to throw them out at closing time. She looked the dirty table/floor up and down and proceeded to walk out, not giving a damn. How I'd love to do that to her living room. Bitch.
Freak outs
So we switched to a new chocolate a few weeks ago. It's REAL chocolate now, and it's fantastic. The majority of customers have been receptive to the change and are not used to asking for Dark, Milk or White chocolate. Here are the hiccups we've had:
Couple women in Drive Thru, ordering four drinks, all of which have chocolate.
Me: What kind of chocolate would you like in your Medium Mocha?
SC1: The regular kind!
Me: Oh, well, we switched chocolates a couple days ago, so now you can get Dark, Milk or White chocolate in any of our chocolate drinks.
SC1:............Milk
*rinse, repeat for the other three drinks*
Me: *for the 4th drink* And what kind of chocolate would you like for the Cocoa?
SC1: *to her friend in the passenger seat* OH I can't take this! *to me* MILK!!!
SC2 is laughing, almost mockingly
Yesterday a man came up to me inside the store:
SC: I'll have a Medium Chocolate cooler.
Me: Ok, and what kind of chocolate would you like? Dark, milk of white?
SC: WHAT?? No one's EVER asked me that before!!!
(Wow...Calm down dude...)
I explained the chocolate switch and he retracted from heart attack land.
Two women in drive thru last week got two white cocoas. They came back a half hour later, minutes after we closed, and proceeded to bang on the DT window. That REALLY pisses me off...My CW opened the window. This is how the conversation went, according to his recounting:
SC: These are WRONG!! These are NOT white cocoas!!!
CW: I can assure you ma'am they are white cocoas, as I made them myself.
SC: They're nooooot. They taste like sweetened milk! (WTF do you think cocoa is? Milk sweetened with chocolate!) We come through here every Wednesday night and get the exact same thing and have never had this problem!!!
(we switched to the new chocolate the prior Thursday, so there was the problem)
My CW explained to her the new chocolate, the switch, etc.
SC: Well do YOU like the new white chocolate???
CW: Well, white chocolate isn't my favorite anyway, but--
SC: Well it WAS ours until you CHANGED it!!!!
They drove off after that, which was good, because I was not going to allow drink remakes for that. There was nothing wrong with the drinks, it was their problem, not ours.
And! I have had TONS of compliments about our new chocolate, many from customers who prefer white chocolate.
Those are all the bits I can think of now. The top one was my gem for the evening.
I'll have more stories as the holiday season heats up, I'm sure!
I work at a coffee chain (not Starbucks), at a particular store in my hometown. Tonight, a teenage girl who works at another store of this same company one town over, comes in with a few of her friends. She's been in before, and she's always just been obnoxious.
The only time she annoyed me before tonight was on one particular night when I said we were closing up, so she and her friends had to leave, she said outloud, for the whole store to hear: "At MY store we give away the leftover coffee for free at close!" Ok, first this is total BS, as I know the manager of that store. Also, if she has done this, it's going to stop now, because he knows about it.
Tonight though, she REALLY pissed me off.
Here's what happened:
First, she's hanging around the bakery case with her friend, taking her sweet time to order. Then she continues to stand in front of me, wondering outloud: "What. do. I. want???" I HATE THIS SO MUCH. I don't care to hear your inner monologue spoken at me!!!
Finally, FINALLY, she proceeds to order.
SC: Yeah, I'll have a Large Campfire Mocha, zebra, dark/white, a Chicken wrap and an apple fritter.
Me: Ok... *typing it all in*
She tosses her employee discount card at me. I scan it.
Me: All right, your total is $x.xx
She tosses me her debit card this time, then turns to her friend.
SC: Ohhh I hope I have enough money on there! Cross your fingers!
Me: *biting my tongue as I scan the card. Sure enough, it's DENIED* Um, I'm sorry but your card has been denied.
SC: WHAT?!? That's impossible!!! I have money on there! I have like $12 on there!! (her total was around $10)
Me: Well, either way, the system has denied your card, so I can't take it.
SC: Well swipe it again!
Me: *thinking she should KNOW better, as we are taught not to reswipe denied cards* I cannot do that. Your card has been denied, the transaction has been denied, I cannot accept this card.
SC: *fishes out a dollar's worth of quarters* Well put this on the card!
Ok, now I'm wondering if this girl even understands how debit cards work! At this point, I'm nearly at a loss for words...
Me: Um, I can't do that...it doesn't work that way. Your card has been denied. I can't take it.
SC: But I have money on it! God! My mom must have taken money out of my account!
(Yes, because your mom was hard up for 12 bucks...)
SC: Can't you just take it? I have money! Can't you see that!?
(Ok, she CLEARLY has no idea what the fuck a debit card is, how it works, or how the entire banking system works!)
Me: No. I cannot take the card. However much is in your account, that's between you and your bank.
SC: Well I don't have any money then. Cancel the transaction.
Me: Ok.
Seriously, you work for this company, you swipe hundreds of cards a day, how in the hell do you not understand how this whole credit/debit system works????
Read. The. Menu.
Ok, I understand, not everyone knows the difference between a latte, a cappuccino, a mocha, etc. Heck I used to not know the difference. But this is why our menus explain what everything is, very, very clearly. If you can't read the menu, or don't want to take the time to read it, or even ask a question, then it's your own damn fault if you don't get whatever drink you thought you were getting.
Example: Tonight, in drive thru, a teenage guy ordered a cappuccino, which is 1/3 espresso, 1/3 steamed milk and 1/3 froth.
He comes back 15 minutes later.
SC: This doesn't taste right!
CW: Well, that is a cappuccino, which is what you ordered.
*CW proceeds to explain what a capp. is, figures out the SC really wanted a mocha, which is NOTHING like a capp.*
My CW remade the drink for him, since he had barely drank any of it. The kid was nice about it, but I hate it when WE get blamed for THEIR ignorance and stupidity.
Watch your damn kids!
Some people are just morons when it comes to their kids. Case in point, this mother came in tonight with her four kids. She bought them all Odwalla juices and a couple muffins. While she was digging in her purse, her youngest kid, 2-3 yrs. old, grabs a caramel sucker off the front counter and shoves it in her mouth. The mother didn't even notice. Now, I know parents don't always notice these things, especially if it's an isolated incident. But this was the FIFTH item this kid pulled off the front counter. You would think the mother would either ask one of the older kids to watch the little one or just watch her herself. She didn't even notice the kid had this sucker in her mouth until I said something.
But wait, this story gets EVEN BETTER.
The four kids are herded by their mom to our large dining room table, where they proceed to spill their juices and spread crumbs all over the place. Meanwhile, the mother is sitting ten feet away, blathering on with two friends, not paying attention to the kids AT ALL. Even when they did spill, she didn't even help clean it up, or ensure it was cleaned up properly. The kicker to all this though, was the littlest kid kept going in and out of the front door, TOWARDS THE PARKING LOT. Not once did I see the mother get off her fat ass and stop the kid. She left that to the siblings, the oldest of which was no more than eight.
I had to throw them out at closing time. She looked the dirty table/floor up and down and proceeded to walk out, not giving a damn. How I'd love to do that to her living room. Bitch.
Freak outs
So we switched to a new chocolate a few weeks ago. It's REAL chocolate now, and it's fantastic. The majority of customers have been receptive to the change and are not used to asking for Dark, Milk or White chocolate. Here are the hiccups we've had:
Couple women in Drive Thru, ordering four drinks, all of which have chocolate.
Me: What kind of chocolate would you like in your Medium Mocha?
SC1: The regular kind!
Me: Oh, well, we switched chocolates a couple days ago, so now you can get Dark, Milk or White chocolate in any of our chocolate drinks.
SC1:............Milk
*rinse, repeat for the other three drinks*
Me: *for the 4th drink* And what kind of chocolate would you like for the Cocoa?
SC1: *to her friend in the passenger seat* OH I can't take this! *to me* MILK!!!
SC2 is laughing, almost mockingly
Yesterday a man came up to me inside the store:
SC: I'll have a Medium Chocolate cooler.
Me: Ok, and what kind of chocolate would you like? Dark, milk of white?
SC: WHAT?? No one's EVER asked me that before!!!
(Wow...Calm down dude...)
I explained the chocolate switch and he retracted from heart attack land.
Two women in drive thru last week got two white cocoas. They came back a half hour later, minutes after we closed, and proceeded to bang on the DT window. That REALLY pisses me off...My CW opened the window. This is how the conversation went, according to his recounting:
SC: These are WRONG!! These are NOT white cocoas!!!
CW: I can assure you ma'am they are white cocoas, as I made them myself.
SC: They're nooooot. They taste like sweetened milk! (WTF do you think cocoa is? Milk sweetened with chocolate!) We come through here every Wednesday night and get the exact same thing and have never had this problem!!!
(we switched to the new chocolate the prior Thursday, so there was the problem)
My CW explained to her the new chocolate, the switch, etc.
SC: Well do YOU like the new white chocolate???
CW: Well, white chocolate isn't my favorite anyway, but--
SC: Well it WAS ours until you CHANGED it!!!!
They drove off after that, which was good, because I was not going to allow drink remakes for that. There was nothing wrong with the drinks, it was their problem, not ours.
And! I have had TONS of compliments about our new chocolate, many from customers who prefer white chocolate.
Those are all the bits I can think of now. The top one was my gem for the evening.
I'll have more stories as the holiday season heats up, I'm sure!
How can somebody who works in retail NOT know who freakin' debit cards work or at least not have a basic concept of them?!! Besides that, RTFM before you order!!! As for Mrs. mother of the year....way to show your kids how to behave in public! 
Damn, now you make me wanna get a nice hot chocolatey drink...in either white or (my absolute favorite) dark chocolate! My name is tropicsgoddess and I'm a chocoholic!
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