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Sorry for not posting this one earlier, this week has been PHUN, and I forgot to post this one before.
To clarify, btw, I have *two* jobs, one at the Pharmacy, and the one I got 2 years ago, where I was posting from last night. That one's an office supply store. They're both in the same shopping center. (Don't ever get a job that close to your first one. Bosses don't care, but I hear a LOT of "You quit <other job>?!" at BOTH of them. Newsflash, you've seen me at both since 2007, stop asking!)
Anyway. Last week was Interesting. One lady collapsed and died outside the pharmacy Monday night (I know *nothing* more about that one, someone said she had a heart attack, but there is a BIG dried blood-colored stain outside. I can probably find a news article for the mods, though. I want to retain SOME semblance of anonymity.) At the second job, one of the managers had a heart attack after going home the next day. He's going to be fine, thankfully, just had a blockage.
But my post today isn't about all that. It does seem pretty minor in comparison, but it managed to stick in my mind.
It all started normally. Long day, getting slammed with the Christmas season in full swing, customers left and right all day, two cashiers on deck at the front desk of the pharmacy all day. The AM was in line, having just finished her shift. In front of her was an older gentleman, probably in his 70s or 80s. His wife used to come in a lot, but she's now confined to her bed.
The only thing in his cart was an opened package of depends that he'd bought three days before from me. He gets up to the counter, slams them down, and glares at me.
SC: "I need to return these now, they're too small!"
Me: "Certainly, sir, may I please see your receipt?"
SC: *Not moving* "You need to label your products better! I saw 44 on these, and I thought it meant the waist size! They're too small!"
Me: "I apologize for that, sir, do you have your receipt with you so I can see about processing this return?"
SC: "You ever try to get diapers that are too small on an unconscious person?!" *Finally gets out receipt*
Me: "Um, no, sir, but that would be frustrating." *Looks at receipt* "Unfortunately, it looks like you paid with a check three days ago, and there's a week waiting period before we can do check returns."
SC: "WHAT?! How dare you say that! You WILL do this return! They're too small!"
AM: "She's right, sir, we can't process this yet, we have to wait for the check to clear. I'm sorry. Would you like to get the new ones, and we can do the return another day?"
SC: "THAT'S UNACCEPTABLE." *Stomps his feet like a toddler*
AM: "I'm sorry, sir, but that's all we can offer you."
SC: *To me* "You WILL do this!"
Me: "She's my manager, sir, if she says no, I have to say the same. I'm sorry."
He then stomps off. The AM and I shake our heads, I ring her up, and she goes home.
A few minutes later, the other manager, now the MOD, gets called to the Pharmacy counter. I mention to another coworker, "It's probably that old guy."
CW: "How can you be so sure? It's probably just a routine pharmacy issue."
Me: "Maybe, but I doubt it. Timing's about right."
Turns out I was right. Pharmacy was told to NOT give this guy cash like he wanted. I'm unsure if they were told they could do it at all.
A few minutes later, the guy marches out of the store, a much smaller package of Depends in his cart. As he leaves, he spots me at the counter, stops, thumbs his nose three times, then flips me off!
Me: "Just following my manager's orders, sir."
He stomped out.
Found out later that Pharmacy had given him a store credit for the amount. I was told I could have technically done the same, it's a newish policy, *but* since I was told to *refuse* the return, and was professional about it, I'm in NO trouble. Neither is the AM.
After the rest of this week went downhill and since I didn't get in trouble, I'm finding myself amused. Flipping me off, okay. First time I've ever actually seen someone thumb their nose before, though!
Guess he added the birdflip because he didn't want me to think he was just scratching his nose!
To clarify, btw, I have *two* jobs, one at the Pharmacy, and the one I got 2 years ago, where I was posting from last night. That one's an office supply store. They're both in the same shopping center. (Don't ever get a job that close to your first one. Bosses don't care, but I hear a LOT of "You quit <other job>?!" at BOTH of them. Newsflash, you've seen me at both since 2007, stop asking!)
Anyway. Last week was Interesting. One lady collapsed and died outside the pharmacy Monday night (I know *nothing* more about that one, someone said she had a heart attack, but there is a BIG dried blood-colored stain outside. I can probably find a news article for the mods, though. I want to retain SOME semblance of anonymity.) At the second job, one of the managers had a heart attack after going home the next day. He's going to be fine, thankfully, just had a blockage.
But my post today isn't about all that. It does seem pretty minor in comparison, but it managed to stick in my mind.
It all started normally. Long day, getting slammed with the Christmas season in full swing, customers left and right all day, two cashiers on deck at the front desk of the pharmacy all day. The AM was in line, having just finished her shift. In front of her was an older gentleman, probably in his 70s or 80s. His wife used to come in a lot, but she's now confined to her bed.
The only thing in his cart was an opened package of depends that he'd bought three days before from me. He gets up to the counter, slams them down, and glares at me.
SC: "I need to return these now, they're too small!"
Me: "Certainly, sir, may I please see your receipt?"
SC: *Not moving* "You need to label your products better! I saw 44 on these, and I thought it meant the waist size! They're too small!"
Me: "I apologize for that, sir, do you have your receipt with you so I can see about processing this return?"
SC: "You ever try to get diapers that are too small on an unconscious person?!" *Finally gets out receipt*
Me: "Um, no, sir, but that would be frustrating." *Looks at receipt* "Unfortunately, it looks like you paid with a check three days ago, and there's a week waiting period before we can do check returns."
SC: "WHAT?! How dare you say that! You WILL do this return! They're too small!"
AM: "She's right, sir, we can't process this yet, we have to wait for the check to clear. I'm sorry. Would you like to get the new ones, and we can do the return another day?"
SC: "THAT'S UNACCEPTABLE." *Stomps his feet like a toddler*
AM: "I'm sorry, sir, but that's all we can offer you."
SC: *To me* "You WILL do this!"
Me: "She's my manager, sir, if she says no, I have to say the same. I'm sorry."
He then stomps off. The AM and I shake our heads, I ring her up, and she goes home.
A few minutes later, the other manager, now the MOD, gets called to the Pharmacy counter. I mention to another coworker, "It's probably that old guy."
CW: "How can you be so sure? It's probably just a routine pharmacy issue."
Me: "Maybe, but I doubt it. Timing's about right."
Turns out I was right. Pharmacy was told to NOT give this guy cash like he wanted. I'm unsure if they were told they could do it at all.
A few minutes later, the guy marches out of the store, a much smaller package of Depends in his cart. As he leaves, he spots me at the counter, stops, thumbs his nose three times, then flips me off!
Me: "Just following my manager's orders, sir."
He stomped out.
Found out later that Pharmacy had given him a store credit for the amount. I was told I could have technically done the same, it's a newish policy, *but* since I was told to *refuse* the return, and was professional about it, I'm in NO trouble. Neither is the AM.
After the rest of this week went downhill and since I didn't get in trouble, I'm finding myself amused. Flipping me off, okay. First time I've ever actually seen someone thumb their nose before, though!
Guess he added the birdflip because he didn't want me to think he was just scratching his nose!
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