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last week I was paged to the front to do a return. I get up there, and the customer had a 1L of unflavoured Pedialyte.
Her: I want to return this.
Me: Sure! Do you have your receipt?
Her: No, but I was in yesterday and the girl said I could return it without a receipt.
Me: Well, I'm sorry Ma'am but you need a receipt to return this.
Her: But she said I didn't need one!
Me: When were you in?
Her: yesterday around dinner time, she had short dark hair/
RED FLAG!!! i was working around dinner time, i do not have short dark hair, I don't remember her and the only other person up front at that time was... well...a boy.
Me: Well, it was only me and Skylar (points to the cashier that was with me the night before) here last night.
Her: It wasn't you.
Me: And you came to the front tills (wanted to make sure someone in Beauty or Pharmacy didn't tell her she could bring it back)
Her: yes.
Me: Well then I'm sorry ma'am I'm not sure who would have told you that, but it's against our policy to accept returns without a receipt.
Her: well this is no good to me then. I won't be shopping here again!!!
Storms off. But wait, we're not done. About ten minutes later she's back!!!! Also, I was in the beginning stages of H1N1 this day, I spent the next week flat on my back
Her: I want to talk to a manager
Me: I'm the supervisor on duty.
Her: No I want to talk to a MANAGER
Me: Well, she's not in but I can get you her phone number
I walk her over and proceed to right down my boss's name and phone number. The whole while I am apologizing for the inconvenience, but that i"m not allowed to accept returns without a receipt.
Her: And I don't appreciate your attitude
Me: I'm sorry
Her: You're being very condescending
Me: I'm sorry ma'am, that's not my intention. I am sick so maybe that's why I sound that way, but I don't mean to.
Her: Well why are you here if you're sick! Spreading your germs (granted, however, i couldn't get anyone to work for me)
Me: I agree, I've got someone coming in a few hours.
Customer storms off, leaving product behind. Here's the best part.
I go to scan the product and.... WE DON'T CARRY IT! It's no where in the system meaning we haven't sold it in months if ever, and when I go check it's definitely NOT on the shelf.
Still kicking myself for not scanning it earlier. Would have put a whole nother layer of fun to it!
Her: I want to return this.
Me: Sure! Do you have your receipt?
Her: No, but I was in yesterday and the girl said I could return it without a receipt.
Me: Well, I'm sorry Ma'am but you need a receipt to return this.
Her: But she said I didn't need one!
Me: When were you in?
Her: yesterday around dinner time, she had short dark hair/
RED FLAG!!! i was working around dinner time, i do not have short dark hair, I don't remember her and the only other person up front at that time was... well...a boy.
Me: Well, it was only me and Skylar (points to the cashier that was with me the night before) here last night.
Her: It wasn't you.
Me: And you came to the front tills (wanted to make sure someone in Beauty or Pharmacy didn't tell her she could bring it back)
Her: yes.
Me: Well then I'm sorry ma'am I'm not sure who would have told you that, but it's against our policy to accept returns without a receipt.
Her: well this is no good to me then. I won't be shopping here again!!!
Storms off. But wait, we're not done. About ten minutes later she's back!!!! Also, I was in the beginning stages of H1N1 this day, I spent the next week flat on my back
Her: I want to talk to a manager
Me: I'm the supervisor on duty.
Her: No I want to talk to a MANAGER
Me: Well, she's not in but I can get you her phone number
I walk her over and proceed to right down my boss's name and phone number. The whole while I am apologizing for the inconvenience, but that i"m not allowed to accept returns without a receipt.
Her: And I don't appreciate your attitude
Me: I'm sorry
Her: You're being very condescending
Me: I'm sorry ma'am, that's not my intention. I am sick so maybe that's why I sound that way, but I don't mean to.
Her: Well why are you here if you're sick! Spreading your germs (granted, however, i couldn't get anyone to work for me)
Me: I agree, I've got someone coming in a few hours.
Customer storms off, leaving product behind. Here's the best part.
I go to scan the product and.... WE DON'T CARRY IT! It's no where in the system meaning we haven't sold it in months if ever, and when I go check it's definitely NOT on the shelf.
Still kicking myself for not scanning it earlier. Would have put a whole nother layer of fun to it!
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