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  • #1

    "I understand your game"

    *le sigh* I knew there would be one gem in our wintery weather conditions. So far, just this one, but after I post this, I'm sure the flood gates will open.

    Again, the call center I work for covers 8 states in the midwest. We got POUNDED with snow. The weather is trecherous. If you are stuck, tow trucks will get stuck. In these conditions, local law enforcement and state patrol will BAN service trucks from being on the roads until conditions are better. We will NOT leave members stranded. We always make sure that they are warm and safe. If you are calling from home and got stuck on your street or at the end of your driveway...we ask that you call back later when conditions are better as our priorities are members who are literally stranded in below zero weather in snow drifts. Makes sense, right?

    Not to this bitch!

    ME: Stuttering dispatcher (my thoughts)
    B: Bitch

    ME: <go through tow ban script get cut off>
    B: Oh, really. I've been in this game for awhile. What do you mean "tow ban"
    ME: <start to AGAIN, explain tow ban...again, get cut off....>
    B: This person who is stuck is someone we hired to do work for us. They don't live here.
    ME: Are they not waiting in your house safely?
    B: Yeah, but they can't stay here all day!
    ME: Ma'am, I cannot send service out right now due to the tow ba...
    B: So, what you're saying is there are no options.
    ME: Ma'am, we cannot send trucks out in this weather until...
    B: What weather? (are you fucking kidding me?) The streets here are clear.
    ME: Well, that is not the case in all areas and we canno...
    B: So, what are you telling me? (Fucking whore! You need to shut the fuck up and listen)
    ME: <holding back my anger cause I HATE getting interuppted...I stuttered a little> Tow bans are when....
    B: <very snottily> YOU just stuttered.
    ME: <FIRMLY> I CANNOT SEND SERVICE TO YOU AT THIS TIME. Service providers are PROHIBITED by local law enforcement and state patro...
    B: <snotty again> *tsk* Local law enforcement?! *tsk* I understand your game. I get you.
    ME: Do you? We can't send service until the roads are clear...
    B: I see what you're doing?
    ME: We are making sure people are safe and if they are in a safe location, providing service when..
    B: So, what are we supposed to do.
    ME: Wait til conditions are better.
    B: What do I pay for this service for?
    ME: We can't send you a truck right now, it is prohibited.
    B: *tsk* prohibited? I'm on to you. I know your game. We will be cancelling our service.
    ME: I'm sorry you feel that way, but I cannot send you service at this time.
    B: We'll cancel.
    ME: That's your choice.

    She hung up on me. What a shame.

    Really, I guess I'm sitting here running game people. I'd like to know if I'm winning!
    "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead
    Tags: None
  • #2
    At the point where she had interrupted for the third or fourth time, I would have just remained silent until she asked what the hell was going on I hate being interrupted to the point where if a person does it consistently, I just won't speak until they shut up.
    GK/Kara/Jester fangirl.

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    • #3
      I will keep that in mind the next time I am interuppted
      "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

      Comment

      • #4
        Be forewarned, it tends to piss them off... but there was no reasoning with that woman anyway. She wasn't going to calm down until you told her what she wanted to hear.
        GK/Kara/Jester fangirl.

        Comment

        • #5
          I love when people treat the law or orders by law enforcement as if they are merely inconveniences that we, as their humble servants, damn well better get around for them.

          I get this attitude a lot when it comes to carding people at the bar, and sometimes when they want to light up a cigarette in the bar. Sorry, people, but if the STATE has a LAW against this, nothing you say to me is going to sway me to do what is illegal. Period.

          "The Customer Is Always Right...But The Bartender Decides Who Is           Still A Customer."

          Comment

          • #6
            Quoth Jester View Post
            I love when people treat the law or orders by law enforcement as if they are merely inconveniences that we, as their humble servants, damn well better get around for them.

            I get this attitude a lot when it comes to carding people at the bar, and sometimes when they want to light up a cigarette in the bar. Sorry, people, but if the STATE has a LAW against this, nothing you say to me is going to sway me to do what is illegal. Period.
            Yeah, I'll get right on risking a heavy fine and a loss of my liquor licence so that you can have a drink/smoke etc...

            This (both the situations Jester is talking about and the OP's) is the epitome of the Entitlement Whore - rules don't apply to me, I'm special.

            Comment

            • #7
              Quoth tollbaby View Post
              Be forewarned, it tends to piss them off... but there was no reasoning with that woman anyway. She wasn't going to calm down until you told her what she wanted to hear.
              I knew that I would have an opporunity to deploy the tactic today. I just let this person sit there complaining while I waited until she was finished. Her big beef was she was not sure why we couldn't give her a time frame. Didn't we understand she was a busy woman with work and kids? This woman even said that it would take her longer to get back to her vehicle because the roads are so bad....really? REALLY? You just answered your own dilemma meathead!

              And Jester, the woman actually balked at me when I mentioned, for the fourth or fifth time, that tow bans are a law enforcement policy. The conversation I had with that asshat was much longer than portrayed in this post.
              "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

              Comment

              • #8
                Really, I guess I'm sitting here running game people. I'd like to know if I'm winning!
                Sorry, but I can't resist: The only winning move is not to play.
                Now the trouble about trying to make yourself stupider than you really are is that you very often succeed.

                Comment

                • #9
                  Quoth PixelJockey View Post
                  This is the epitome of the Entitlement Whore - rules don't apply to me, I'm special.
                  Actually, I do believe it's beyond that. It's not only that rules don't apply to them, but that even if rules DO somehow apply to them due to some pesky law, ordinance, policy, code, or even the U.S. Constitution, that we must want their business so badly that we lowly employees can and should ignore said rules and risk our own ass, license, job, or integrity so that they don't have to be inconvenienced in the slightest way.

                  Yeah, that pretty much covers it.

                  "The Customer Is Always Right...But The Bartender Decides Who Is                   Still A Customer."

                  Comment

                  • #10
                    Oh, she knows my game? Good...

                    I summon Obelisk - The Tormenter (the tournament legal version) in face-up attack position.
                    "IT stands away, interrupting himself from the incessant hammering of the kittens…"

                    Comment

                    • #11
                      Quoth PixelJockey View Post
                      Yeah, I'll get right on risking a heavy fine and a loss of my liquor licence so that you can have a drink/smoke etc...

                      This (both the situations Jester is talking about and the OP's) is the epitome of the Entitlement Whore - rules don't apply to me, I'm special.
                      Heh reminds me of the other night, couple comes in at about 2:30 am, the male is reeking drunk, stumbling and asks me if I can open the coolers to so he can get a beer.

                      lets see strike one) 2 am-6am are the hours we can't sell any alcohol strike two) you are OBVIOUSLY intoxicated... so no.

                      He asks again at the register, where I basically tell him that it would be the most expensive beer he'd ever buy, what being about $50,002.51 you know so I can pay the fine, have some money for after I get fired/get out of jail, and court costs... shut up pretty quickly after that... love being graveyard, we can be jerks to the SCs that want booze but don't seem to think therules apply to them.

                      Comment

                      • #12
                        Bitch: *tsk* I understand your game. I get you. I see what you're doing. I'm on to you. I know your game.

                        Bender from Futurama: Oh, now I see! Now I get it. Now the pieces are falling into place. The tow ban, the service, the dwarf in my book club who steals my ideas. It's all coming together now! For I was blind but now I see! (... and on and on)

                        And I'm all like, "Yes. You know our game. Our devious plan to manipulate people into being somewhere they're safe. Gasp and shock! Oh, and we're watching you through the cables. Good luck with that."
                        Each one of us has a special place just like the Evergreen Forest. Enchanting, sparkling, and perfect. And, like the flowers that bloom there... fragile.

                        Comment

                        • #13
                          Quoth Bloodsoul View Post
                          Oh, she knows my game? Good...

                          I summon Obelisk - The Tormenter (the tournament legal version) in face-up attack position.
                          *taps two islands, uses the two blue mana to cast counterspell*

                          *black lotus, channel, disintegrate* Now THAT's a game.
                          Ba'al: I'm a god. Gods are all-knowing.

                          http://unrelatedcaptions.com/45147

                          Comment

                          • #14
                            Quoth friendofjimmyk View Post
                            B: Oh, really. I've been in this game for awhile. What do you mean "tow ban"

                            B: <snotty again> *tsk* Local law enforcement?! *tsk* I understand your game. I get you.

                            B: *tsk* prohibited? I'm on to you. I know your game. We will be cancelling our service.

                            Really, I guess I'm sitting here running game people. I'd like to know if I'm winning!
                            Did see mean this Game? If so, she lost.

                            But I like The Game played by Chuckles in Ultima VII.
                            "I don't have to be petty. The Universe does that for me."

                            Comment

                            • #15
                              Quoth Broomjockey View Post
                              *taps two islands, uses the two blue mana to cast counterspell*

                              *black lotus, channel, disintegrate* Now THAT's a game.
                              *Looks at Yu-Gi-Oh cards and hides them in shame*

                              Comment

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