Once again, I was stuck helping a customer at the UPS counter. At least it was because Jackass was on break, and not because he just didn't feel like doing his job..... 
First of all, the customer kept asking me to enter his Rewards number. I explained to him that 1) I don't need nor can I use his Rewards number at this juncture. UPS doesn't care about it, so there's no place to enter it in the shipping info and 2) shipping doesn't count towards Rewards anyway (since it's a 3rd party service), so even if I could enter it, there was no point.
I start to enter the information for the first of two packages he had. He'd already hand written the recipient and return addressed on the packages, but hadn't bother to put full names on there.
Me (entering sender info): Could I have your first name, sir?
SC: Well, you can look up my Rewards card by my phone number, which is--
Me: No no, I don't need your Rewards card right now. I need your first name for the sender info.
SC: Oh, it's [name].
Me: Thank you.
Now, I forget the name of the town he was sending it to, but it was Sa-something, North Carolina. Thing was, he'd squished the "A" so much it looked like an "L," or perhaps a badly squished "E."
Me: What's the name of the town, sir? I can't quite make that out.
SC: [Town].
ME: Ok, so S-E-
SC: NO!! S-A!!!
Whoa! Settle down there! I'm just clarifying the spelling. I don't care if your handwriting sucks, because so does mine (and I actually had to do an extra year of school because of it, but that's a whole 'nother story). I'm used to people asking me to clarify what I wrote (though mine isn't so bad that I make an A look like an L....). It's really not a big deal, so don't take it out on ME!
Me: Could you describe the contents of the package for me, please?
SC: Christmas presents.
*Sigh* Look, it's not a present for me, and I have no plans to visit North Carolina any time soon, so you can tell me what it is; I won't tell anyone.
Me: Could you be a little more specific, please.
SC: *typical SC sigh* Clothing and candy.
Me: Thank you (see? That Was Easy™) And do you need to declare a value over $100?
SC: What for?!
Me: For shipping insurance.
SC: How much does that cost???
Me: Well, it depends on how much you want to insure it for, and--
SC: What if it's $100?
Me: Then it's no extra charge.
SC: $100 then!
Me: OK.
Then, when it came time to weigh the second package, I had to ask him to move, because he'd decided it'd be a good idea to rest his hands on the package while it was on the scale. He jerked his hands off as if I'd slapped him.
Me: Ah, see, it's a good thing I noticed that, because to took 5 pounds off the weight. It was registering 12.something pounds, and it just dropped to 7.75.
Luckily, that seemed to calm him down, and he was civil for the rest of the transaction. But seriously, it seems like more often than not, processing a UPS shipping request is like pulling teeth.

First of all, the customer kept asking me to enter his Rewards number. I explained to him that 1) I don't need nor can I use his Rewards number at this juncture. UPS doesn't care about it, so there's no place to enter it in the shipping info and 2) shipping doesn't count towards Rewards anyway (since it's a 3rd party service), so even if I could enter it, there was no point.
I start to enter the information for the first of two packages he had. He'd already hand written the recipient and return addressed on the packages, but hadn't bother to put full names on there.
Me (entering sender info): Could I have your first name, sir?
SC: Well, you can look up my Rewards card by my phone number, which is--
Me: No no, I don't need your Rewards card right now. I need your first name for the sender info.
SC: Oh, it's [name].
Me: Thank you.
Now, I forget the name of the town he was sending it to, but it was Sa-something, North Carolina. Thing was, he'd squished the "A" so much it looked like an "L," or perhaps a badly squished "E."
Me: What's the name of the town, sir? I can't quite make that out.
SC: [Town].
ME: Ok, so S-E-
SC: NO!! S-A!!!
Whoa! Settle down there! I'm just clarifying the spelling. I don't care if your handwriting sucks, because so does mine (and I actually had to do an extra year of school because of it, but that's a whole 'nother story). I'm used to people asking me to clarify what I wrote (though mine isn't so bad that I make an A look like an L....). It's really not a big deal, so don't take it out on ME!
Me: Could you describe the contents of the package for me, please?
SC: Christmas presents.
*Sigh* Look, it's not a present for me, and I have no plans to visit North Carolina any time soon, so you can tell me what it is; I won't tell anyone.
Me: Could you be a little more specific, please.
SC: *typical SC sigh* Clothing and candy.
Me: Thank you (see? That Was Easy™) And do you need to declare a value over $100?
SC: What for?!
Me: For shipping insurance.
SC: How much does that cost???
Me: Well, it depends on how much you want to insure it for, and--
SC: What if it's $100?
Me: Then it's no extra charge.
SC: $100 then!
Me: OK.

Then, when it came time to weigh the second package, I had to ask him to move, because he'd decided it'd be a good idea to rest his hands on the package while it was on the scale. He jerked his hands off as if I'd slapped him.

Me: Ah, see, it's a good thing I noticed that, because to took 5 pounds off the weight. It was registering 12.something pounds, and it just dropped to 7.75.
Luckily, that seemed to calm him down, and he was civil for the rest of the transaction. But seriously, it seems like more often than not, processing a UPS shipping request is like pulling teeth.

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