Couple things to note right off the bat here.
1) I didn't speak with this customer.
2) He called after the store closed, so he's lucky we even bothered with him.
Guy calls the store, and the closing Tech answered the phone. The guy said he forgot his originals when he was making copies earlier in the day. Nothing wrong with that in and of itself, but the problem is that unless someone turns in the originals, they usually end up in the trash.
Oh, and the guy had been in at 2:30, nearly seven hours prior.
Nevertheless, the Tech called over to the copy center and asked Jackass if anyone had turned in any originals. Jackass double checked and found nothing, so the Tech got back on the phone and told the guy he was SOL.
And the SC didn't believe him!!
The SC had two points to make:
-He left the originals in the copier, so they must still be there.
-We couldn't POSSIBLY have had THAT many customers using the machines after him, so they MUST still be there.
Rapidly growing frustrated with this nonsense, the Tech put the guy back on hold and had Jackass pick up the line.
Tech: He doesn't believe me.
I don't know what Jackass told him, but he managed to get the guy off the phone in short order, after which he bitched to Captain Jellico about it, and about how much of a moron they guy had been when he was in earlier in the day. Apparently the SC just couldn't accept that we WERE busy, and that CPC was busy, and that someone had either disposed of or absconded with his originals. And thems the breaks with the self-serve area. We are NOT responsible for things you leave behind, especially when you leave them at 2:30 and don't bother to call until after 9PM.
The guy said he'd be in first thing in the morning to personally look for his originals, since they MUST still be there.
The Tech was really pissed that the guy didn't believe him and ranted about it for a bit afterwards.
Tech: What an asshole.
Me: Tech......www.customerssuck.com/board
Tech: Is that a real site?! Are you serious?!
Me: I've personally got 1400 posts on the forum, so yeah, it's real.
Tech: That's like, the ONE thing that's missing from my life!!
1) I didn't speak with this customer.
2) He called after the store closed, so he's lucky we even bothered with him.
Guy calls the store, and the closing Tech answered the phone. The guy said he forgot his originals when he was making copies earlier in the day. Nothing wrong with that in and of itself, but the problem is that unless someone turns in the originals, they usually end up in the trash.
Oh, and the guy had been in at 2:30, nearly seven hours prior.
Nevertheless, the Tech called over to the copy center and asked Jackass if anyone had turned in any originals. Jackass double checked and found nothing, so the Tech got back on the phone and told the guy he was SOL.
And the SC didn't believe him!!
The SC had two points to make:
-He left the originals in the copier, so they must still be there.
-We couldn't POSSIBLY have had THAT many customers using the machines after him, so they MUST still be there.
Rapidly growing frustrated with this nonsense, the Tech put the guy back on hold and had Jackass pick up the line.
Tech: He doesn't believe me.
I don't know what Jackass told him, but he managed to get the guy off the phone in short order, after which he bitched to Captain Jellico about it, and about how much of a moron they guy had been when he was in earlier in the day. Apparently the SC just couldn't accept that we WERE busy, and that CPC was busy, and that someone had either disposed of or absconded with his originals. And thems the breaks with the self-serve area. We are NOT responsible for things you leave behind, especially when you leave them at 2:30 and don't bother to call until after 9PM.
The guy said he'd be in first thing in the morning to personally look for his originals, since they MUST still be there.

The Tech was really pissed that the guy didn't believe him and ranted about it for a bit afterwards.
Tech: What an asshole.
Me: Tech......www.customerssuck.com/board
Tech: Is that a real site?! Are you serious?!
Me: I've personally got 1400 posts on the forum, so yeah, it's real.
Tech: That's like, the ONE thing that's missing from my life!!

Comment