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I'd just gotten off of my shift and i was buying something and chatting with some of my coworkers at the service desk.
An SC came up and wanted to do a return but their receipt was expired. When the lady started going off on my friend I backed her up.
Me: "I'm sorry. It is company policy. The return policy is on the back of every receipt."
SC: "What, you can't even give me store credit!!? Then I want to see your manager!"
Me: "No, I'm sorry. As I said it is company policy. I'm sure you understand. Here on a store level we're just doing our jobs, we have to follow company policy as stated."
SC: "Don't you know how much money I spend here!?"
Me: (tired of hearing this from people) "No, I don't. But I'm sure you can tell me." (roll eyes)
SC: "I just spent $xxx.xx dollars here the other day and I come here all the time! I used to be a waitress and we knew the value of a good customer! (rants on and on)..."
Strike 1: Demand store credit with expired receipt.
Strike 2: Demand to see "my manager"
Strike 3: Ask me if i know how much you spend and how valuable you are
Strike 4: Reference your vague past experience in a service related job where you did your job better than I apparently do mine.
I love seeing their faces when I answer those stupid rhetorical questions like "do you know how long it takes me to drive here", "do you know how much I spend here", or "do you know what a big mistake you're making?[aka "i'm an important person!"]"
An SC came up and wanted to do a return but their receipt was expired. When the lady started going off on my friend I backed her up.
Me: "I'm sorry. It is company policy. The return policy is on the back of every receipt."
SC: "What, you can't even give me store credit!!? Then I want to see your manager!"
Me: "No, I'm sorry. As I said it is company policy. I'm sure you understand. Here on a store level we're just doing our jobs, we have to follow company policy as stated."
SC: "Don't you know how much money I spend here!?"
Me: (tired of hearing this from people) "No, I don't. But I'm sure you can tell me." (roll eyes)
SC: "I just spent $xxx.xx dollars here the other day and I come here all the time! I used to be a waitress and we knew the value of a good customer! (rants on and on)..."
Strike 1: Demand store credit with expired receipt.
Strike 2: Demand to see "my manager"
Strike 3: Ask me if i know how much you spend and how valuable you are
Strike 4: Reference your vague past experience in a service related job where you did your job better than I apparently do mine.
I love seeing their faces when I answer those stupid rhetorical questions like "do you know how long it takes me to drive here", "do you know how much I spend here", or "do you know what a big mistake you're making?[aka "i'm an important person!"]"