Don't try to do a SC a favor...

[Mnemjian]

...because you'll live to regret it!!

A man was looking for travel books on Africa, so I helped him find them. The one he wanted was an older edition (this is in a used bookstore btw) so I offered it to him for half of what we were asking, trying to be nice and also trying to get an older edition of a book out of the store He seemed interested and said he would look around at some other books, too. Yay, a sale, I was thinking.

Sooooo this guy comes back up a little while later with some more books. The following broken record -- er, "conversation" ensues....

SC: Can you give me half off these, too?
Me: *seeing that these books are all reasonable priced* Sorry, I couldn't do any better on these unfortunately.
SC: Oh really? But this one you could do half off?
Me: Yes, sir, like I explained to you, it's because it's an old edition. There's nothing wrong with the rest of these books so I couldn't lower the price, sorry.
SC: Really? Not even for me?

Okay, pause for a minute. This guy was 40ish, skinny as heck, and smelt faintly of cheese. He was wearing a Chargers-colored Santa hat and what appeared to be a skirt (!) made out of heather gray sweat pants (over another pair of sweat pants thank god). Also I had never seen him before in my life. WHY in HEAVEN would I give him a discount because of who he was? I originally thought that he was just some guy, now I was beginning to realize that he was, in fact,... a SC.

Me: Sorry, no discounts are available.
SC: *disappointed* Well I don't know.........

Now he is standing at the counter looking at his pile of books (all of which came to less than $30 by the way). He hems and haws and generally waits for me to say, "Oh I'm just kidding! All books are free for you, you sexy sexy man!" Of course, that ain't happening

SC: You can't do ANYTHING better on these?
Me: Like I said, sir, I can't.
SC: Aw, man.... aw man... Well how much are they all?
Me: (He doesn't even know how much they are and he wants a discount on them??) Let's see... they come to <$$$> with the tax.
SC: And you can't do <half what I said>
Me: No, I'm sorry. I can not, Do. Anything. More. On. The. Price.
SC: *thinking some more* Gosh you just know everything huh?
Me: Excuse me?
SC: You knew the prices right away just by looking at them.
Me: Er... well... the prices ARE written inside of the book.
SC: So you know all of the books you have in here don't you? (condescendingly)
Me: Not really...
SC: And you just know all of the prices.
Me: Alright you just let me know when you are ready to purchase a book.

I walked away, SC stood there for about three more minutes just staring at the books. Finally he pulls out a twenty. I go back over thinking he's ready to pay.

SC: I'll give you this for these books.
Me: (OMFG) Uh, no!
SC: Okay I'll take this one then.

SC ends up buying ONE books, not even the one I offered to discount him. W. T. F. I wish I had just told him we didn't have a travel section at all

[jjllbb]

I had a guy like that the other day. He wanted a $20 discount on something for no reason.

Sure, maybe it if it was broken or old or dusty or something. Sheesh! We can't give discounts just because. We're not selling cars here.

[Chrismor]

SC: Can you give me half off these, too?

Half off sir? But of course. Do you want the first half, the second half, or should I cut through all the pages.

Oh, and I'm still going to charge you full price.

Edit: tidying up post. Posting from my phone can be awkward.

[bainsidhe]

Same goes for dings on the BOX (not product). Why would I give ten percent off of the coffeemaker with a small dent in the box? Someone else is going to buy it eventually.

[Hyndis]

Last time I bent the rules to help out a customer (he seemed like a nice guy, and it was technically within the rules) he shat all over me later.

He then would loudly go around to other techs and proclaim what I did for him, and got upset when they refused to do the same.

I didn't get in any trouble since it was still technically okay. I just scooted him up a bit in line since he was already something of a problem customer, but then he started to try to use that to bludgeon more favors from everyone else.


Unfortunately I'm a slow learner, so I've done that for a few more customers. But this guy was the last straw.

No more favors.

Ever.

You can thank that guy for it.

[tropicsgoddess]

Last time I bent the rules to help out a customer (he seemed like a nice guy, and it was technically within the rules) he shat all over me later.

He then would loudly go around to other techs and proclaim what I did for him, and got upset when they refused to do the same.

I didn't get in any trouble since it was still technically okay. I just scooted him up a bit in line since he was already something of a problem customer, but then he started to try to use that to bludgeon more favors from everyone else.


Unfortunately I'm a slow learner, so I've done that for a few more customers. But this guy was the last straw.

No more favors.

Ever.

You can thank that guy for it.

Oh man, I hate those SC's. Especially the ones that you know are lying through their teeth about it too.

[It shouldn't]

Learned that hte hard way, too.

General rule here at the lockshop, we don't do service calls for motor cycles.
Lost the keys........ bring me the ignition or a key code....... period.

Girl calls me, gives me sob story about how she financed a bike for her fiance, but now has broke up with him and took the bike back, since it's in her name, but he refuses to give her the keys....... blah, blah, sob, sob......

Fine, I will stop on my way home and make keys for her.

I stop.... I make key.......key turns, but bike won't start, cause battery is dead.......

She turns into a SC and EW all rolled in one.
"I'm not going to pay for this, if the bike won't start"
Key turns fine, battery is dead
Can't you just jump sart it with your van
Nope, Van runs a 12V system, bike runs a 6V system.
Well, it must be because of the key, it always started before.
Nope, the key turns fine
I'm only paying 1/2 of your asking price, since the bike still won't start
Sorry, that won't work for me.

I handed her a business card and told her I was technically off the clock, and was not getting paid for her to abuse me, so I was going home.
The key would be at the shop after opening tomorrow morning and should she choose to pay FULL price, she could pick it up AFTER payment.

She sent her dad to pick it up 2 days later.

[depechemodefan]

Egad. We had a courtesy phone for emergencies at the library. So people can call for a ride or if they got lost to call their friend for directions, that type ofthing. And it had a note about a 5 min. limit when people are waiting.

Of course, that got abuse.

People called:
social services
their banks
their drug dealers
their friends to tell them they are leaving the library and are going for a beer
one guy called a friend and the end of the conversation was, "did you go out with her...did you sleep with her?" I told him he was on the phone more than 5 min, he had to end it.
their friends
their grandmothers-the kids make it sound like they needed a ride home but they will say, "I'm leaving the library, do you need me to stop at the store?"

So we hide the phone now and tell people there is a payphone by Popeye's, 4 blocks away.

[JustaCashier]

Me: No, I'm sorry. I can not, Do. Anything. More. On. The. Price.

Fixed it!

Mike