But...wha??

[AdvancedFlea]

t not been REWARDED for it! XD

I dont thing swearing at the guy was specifically what I was rewarded for XDD

Sorry to get your hopes up Flea

lol. my hopes wern't up. it was a joke

Nothing pisses me off more than a customer who will like to my face. Especially about something I've said.

yeees, you can be my fangirl....but no trying to have sex with me...I need fanBOYS for that XD

it's actually the first time it's happend to me. I always thought that confronting the customer with the person they dealt with would make them feel too awkward to lie. I guess I was wrong

[Soulstealer]

it's actually the first time it's happend to me. I always thought that confronting the customer with the person they dealt with would make them feel too awkward to lie. I guess I was wrong

But they're the customer and they're always right and how dare you stand up for yourself and not let them get away with lying.

[tropicsgoddess]

You cuss out an SC in front of your GM AND the guy from Head Office and get rewarded for it by them?!! Flea.....YOU RAWK!!!!! Count me in as another fangirl!

[AdvancedFlea]

But they're the customer and they're always right and how dare you stand up for yourself and not let them get away with lying.

this is true

I do remember one time where my GM was dealing with a screamer, the guy said to him "So what, are you saying I'm lieing then?" expecting Thomas to go down the 'no, ofcourse not, sir' route. took him by surprise when Tommo said "Yep" and stared him straight in the face. I was in shock!

Count me in as another fangirl!

LOL! well thank you but as I keep saying; the fact alone I kept my job, was LUCK!

[Broomjockey]

LUCK!

I'm sure you've heard the saying "It's better to be lucky than good."

[Jester]

I wasn't at work, but was at a bar I hang out at, and the bartender tried to charge me for a pitcher I had not ordered from her. I have told this story here before, but the end result was the bartender, who was apparently drunker than me, kept insisting that I had ordered and received the pitcher from her (I had only ordered food from her, and had gotten the pitcher on another tab with another bartender across the establishment), and she started to get belligerent with me, asking if I expected her to pay for the pitcher (that she had rung up but never poured, and that I had never ordered), and finally yelling, "You ordered it from me!" To which I exploded: "The FUCK I did!"

And management got involved. Especially when she told them I had told her to fuck off, which is NOT what had happened. I probably would have been forced to pay for the nonexistent pitcher and banned from the establishment right then and there, except for a few important details:

--I was a regular there for ten years;
--I had the manager who came over to me ask HIS BOSS, the general manager, if I was the type to do that, to which his boss said absolutely not;
--the boss's wife, who was there as a customer but was a former longtime bartender there, happened to be there right then and also backed me up;
--the bartender who HAD poured me the original pitcher backed me up on that part of the story;
--a third bartender on duty, who had known me for years, ALSO backed me up;
--my friends who were sitting with me backed up my version of the story;
--the manager realized the belligerent bartender was drunk as a skunk.

I know, it wasn't my job, but I could have lost the ability to go to one of my regular watering holes because of a stupid drunk wench who was lying about me, and that would have sucked.

So I am glad you were able to tee off on the guy, even if you thought you were going to lose your job over it. I AM curious to find out your coworkers' reaction to you getting rewarded for the whole thing!

[AdvancedFlea]

I'm sure you've heard the saying "It's better to be lucky than good."

aaah yes, it's true, I have I much prefer to be good rather than Lucky

I AM curious to find out your coworkers' reaction to you getting rewarded for the whole thing!

Damn, that sucks o.o; good on you for calling her on it though. I mean, being drunk at work; big no-no.

Thats the thing...I'm not daft enough to tell them I got rewarded for it

[Andara Bledin]

I mean, by all accounts, this guy from head office was a total arsehole who loved to belittle staff. I was waiting for him to come and try to do the same to me but he never did.

He probably jumped on people because they were cowed by his being a big shot, and he didn't care for the fact that people didn't stand up for themselves because they were afraid of his position.

A reasonable fear, of course, but some see it as weakness.

I dont thing swearing at the guy was specifically what I was rewarded for XDD

Continuing my first comment, you were probably rewarded for offering what was best for the customer and the company and not backing down from what was right, even when confronted with the lie.

aaah yes, it's true, I have I much prefer to be good rather than Lucky

As we said in the bowling league, I'll take luck over skill any day.

After all, you can practice and improve your skill, but you're stuck with whatever sort of cards Lady Luck chooses to deal.

^-.-^

[Ironclad Alibi]

As we said in the bowling league, I'll take luck over skill any day.

I'll agree with that. I am good at one of the things I do in my job because I have a lot of luck in doing it. Unfortunately, that luck does not apply to certain series of weekly drawn random numbers.

[AdvancedFlea]

He probably jumped on people because they were cowed by his being a big shot

...I have no idea how to do a multiple-quote from one post thging like you did there so I'll have to do it the old fasioned way lol

yes, I would tend to agree with that. there's a lot of people in my store who see him as...well...an arsehole for it, And I would have to agree wuth them. But I have to say this, when I know I'm right, I'm not afriad of authority. I have shouted down managers and supervisiors before now when they have been having a go at me. Professionally it never does anyonie any favors but they usually slip up somewhere and get fired.

Thst true but it's not quite right for the situation. Under this not-so-new law, we don't have to replace the item. We only have to cough-up for a repair IF the customer can proove that the item was faulty from day one by way of independant engineers report. The older the product is, the more difficult that becomes. I have only seen once where a customer actually won that and I as glad that guy won, because I knew his laptop had been iffy from day one, but I couldn't say that...and he was a reasonable bloke, even after his £2500 laptop only lasted 18 months before the graphics card died. I still saved the company money but not a huge amount. They probibly gave me more than I saved them.

aah yes, the luck thing is VERY true

. Unfortunately, that luck does not apply to certain series of weekly drawn random numbers.

Amen to that! lol

[Broomjockey]

...I have no idea how to do a multiple-quote from one post thging like you did there

It's the button beside "quote." It should look like a quotation mark. Click it on each post you want to quote, then on the last one, just click quote. They'll all show up.

[AdvancedFlea]

Well, yeah, I knew THAT, just not how to do multiple quotes from one post. It's not important anyway

[BookstoreEscapee]

Well, yeah, I knew THAT, just not how to do multiple quotes from one post. It's not important anyway

I just copy and paste the quote tags to do that...

[Broomjockey]

Well, yeah, I knew THAT, just not how to do multiple quotes from one post. It's not important anyway

Ooh.

Then yeah, like BSE said. Copy/paste the tag.

[Jester]

Damn, that sucks o.o; good on you for calling her on it though. I mean, being drunk at work; big no-no.

I called her on the attempt to make me pay for a pitcher I did not order and she did not pour, but somehow had rung up.

Not only did I not call her on being drunk, I didn't even realize she WAS drunk until one of her coworkers told me that. Yeah, I can be a bit oblivious at times.

And being a bartender, it is not always as big a no-no to be drunk at work. Just saying.

Well, yeah, I knew THAT, just not how to do multiple quotes from one post.

Cut and paste is your friieeeeend.