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When customers phone up, if they haven't used the service before I always explain the procedure like this -
"ok, I see you haven't used our services before, so I'll just explain what I'll be doing during the phone call.There is a form which I'll fill in by asking you questions, which will take a couple of minutes, then I'll check the account information given while you are on the phone, and if all is in order I will authorise a cash payment which you can pick up at our office today""
Me - myself
SC - customer who will not let me finish what I am saying
Me - ok, i see you haven't used our services before so I'll just explain
SC - well, if you could explain it would be helpful
Me - I'll just explain what I'll be doing during the phone call, there is a form
SC - Where do I get the form from?
Me - which Ill fill in by asking you questions which will take
SC - that'll take ages
Me - a couple of minutes, then I'll check the account information
SC - So, you'll send me a letter to tell me You've checked it? It'll take weeks and I need the money now
Me - I'll check it while you are on the phone and if all is in order I will authorise a
SC - that doesn't help me, it'll take weeks for an authorisation
me -*am I ever going to be allowed to finish what I#m saying?* *dispairs*
And we haven't even started filling in the form yet.
"ok, I see you haven't used our services before, so I'll just explain what I'll be doing during the phone call.There is a form which I'll fill in by asking you questions, which will take a couple of minutes, then I'll check the account information given while you are on the phone, and if all is in order I will authorise a cash payment which you can pick up at our office today""
Me - myself
SC - customer who will not let me finish what I am saying
Me - ok, i see you haven't used our services before so I'll just explain
SC - well, if you could explain it would be helpful
Me - I'll just explain what I'll be doing during the phone call, there is a form
SC - Where do I get the form from?
Me - which Ill fill in by asking you questions which will take
SC - that'll take ages
Me - a couple of minutes, then I'll check the account information
SC - So, you'll send me a letter to tell me You've checked it? It'll take weeks and I need the money now
Me - I'll check it while you are on the phone and if all is in order I will authorise a
SC - that doesn't help me, it'll take weeks for an authorisation
me -*am I ever going to be allowed to finish what I#m saying?* *dispairs*
And we haven't even started filling in the form yet.
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