Horror Hotel (very long with some colorful language)

[Ocean Gypsy]

When I lived in California I worked as a front desk clerk for a certain hotel chain that shall remain nameless. It was a pretty decent job that I really liked...great pay and my co-workers and bosses were the coolest people ever. This was in Southern California, near Disneyland, so we would get a lot of "interesting" tourists, a.k.a. tourons.

There was this one she-devil who went to the front desk to check out. I asked her the room number, which was...let's say 208. I honestly don't remember after all these years. Anyway, I looked her up on the computer and it said that she had to pay extra charges for using the phone. Here's the following conversation:

SD: She-Devil
Me:

Me: *Usual spiel, did you enjoy your stay...blah, blah, blah* That'll be (random dollar amount)
SD: Why do I owe more money?
Me: Well Ma'am, my computer is telling me that you have some charges for phone usage
SD: That's impossible, I' never used the phone
Me: You are in room 208, correct?
SD: *Annoyed sigh* Yes!
Me: Well my computer is showing me that room 208 shows a record of phone usage at the following times...yadda, yadda, yadda.
SD: How the hell could I be on the phone at that time when I was walking down here to check out?

This went on back and forth for a few more minutes, while she was screaming at me and making me feel lower than an insect. Finally I had a thought and an invisible light bulb shined over my head.

Me: Ma'am, what's your last name?
SD: Satan-Lucifer-Beelzebub
Me: Ma'am, you're in room two-oh-NINE!!!
SD: Well you have got to be the stupidest fucking person I have ever encountered
Me: With all due respect Ma'am, at least I would remember my correct room number before accusing somebody else of stupidity.

After she left the assistant manager came back from his errands and I was literally in tears. I told him what happened and exactly what I said, especially the last part, just in case she would call and complain about me. Sure enough, she did call and he told her to cram it up her ass.

I have another story too. We had this policy that after a certain time, your reservation would be canceled if it wasn't held by a credit card. We only enforced this when we were totally booked. Well this particular night we were overbooked and this guy requested a room on the first floor, which we didn't have. As I was about to cancel his reservation, I noticed that the jackass changed his room reservation at the last minute and added a credit card so I couldn't cancel it. Sure enough, he came in.

IJ: Ignorant jackass
Me:

IJ: I have a reservation for tonight
Me: Name, please?
IJ: Ignorant Jackass
Me: We have your room reservation right here, but I'm afraid we have no rooms available on the first floor
IJ: I specifically asked for the first floor
Me: I understand that sir, but it shows that you didn't hold your reservation with a credit card until a couple of hours ago and by that time all of the first floor rooms were already taken.
IJ: I want my room on the first floor, NOW!!

Again, back and forth for a few minutes. By the way, he was staying for a couple of nights. Yippee.

Me: I'm sorry sir, but a first floor room will be available tomorrow and in the meantime I can give you a suite at no extra cost for the first night.

He finally agreed to that, and I mentioned to him SEVERAL times that he could only stay in the suite for one night only because it was reserved for the next day. I even put it in the damn notes in the computer.

I went into work the next day and my manager called me in because Captain Douchenozzle complained about me. I explained to her exactly what happened and I showed her the notes and everything. She told me that he said to her, "The girl at the front desk never told me that I have to check out of this suite today!" Of course I didn't get in trouble because not only did I have notes, I had witnesses too.

What an asshole. Mr. Ignorant Jackass...if you're reading this, I hate you. I want bad things to happen to you and nobody else. Go piss up a rope.

Sorry it's so long, but I just needed to vent.

[depechemodefan]

Me: Ma'am, you're in room two-oh-NINE!!!

and then she cursed you out? I hope someone steals her mickey mouse ears. Bitch.

Selective hearing is in the genes of all SCs.

[Ocean Gypsy]

This is exactly why I say that I hate people. Most of them are jerks. I'm tempted to get a bumper sticker made on my car that says, "Chances are that you're an insufferable asshole. I hate you."

I admit that I've become somewhat jaded now that I've worked in customer service all these years. I've come to the conclusion that most people suck and I've learned the hard way that the customer is not always right. I would like to see these people work in customer service so they can walk a mile in my shoes.

[bhskittykatt]

Ah, yes, I love those people who make the last-minute reservations on the busiest nights and expect to get the rooms that are in the highest demand (aka first floor quiet side). I actually had someone once demand that I kick people out and reclean the room so they could have that room instead! When I refused, he brought the wife in (like that's going to make more rooms magically appear). They were all, "We made our reservation three weeks ago! Why don't you have a room for us?" Never mind that the soccer team we had in house had made their reservations several months earlier, and that yes I had a room for them, just not where they wanted to be!

[Anakah]

I loved that your boss said to cram it up her ass. I'm still giggling.

[scorpionf]

Selective Listening... A gene every sucky customer has - and the worst part is that these people breed!!

Can't believe that first woman went off at you, when she was in the wrong!!! Guess that some people can never accept that they are wrong.

[RootedPhoenix]

and then she cursed you out? I hope someone steals her mickey mouse ears.

I hope they find some way to attach those ears to amplify her (and other SCs) listening capabilities.

With all the science...somehow...no I'll just whack her with a salmon.