An Indian takeaway opened across the road from my store this year. And it just so happens that it's phone number is one digit higher than ours. So of course we get our fair share of wrong numbers.
Any sane person would think that by answering every call with "Good evening, <insert quite long name of company and this stores location so there's no way you could possibly think you were calling somewhere else by the time I've finally finished> how may I help you?" would make people realise that they've called the wrong number.
If we were sane, we wouldn't have to post here.
The annoyance part is fading now that I make it into a game.
Caller1: "High, can I have a chiken pasanda with..."
Me: (interupts)"No."
C1:"..."
Me:"..."
C1:"Why not?"
Me:"We only sell chicken korma, jalfrezi and tikka masala."
C1:"What? What kind of takeaway are you?"
Me:"We're not. We're <repeat really long name from the intro and add on our opening times in one quick single breath so they can't interrupt me but make sure my voice sounds cheery and helpful you know just to really piss 'em off>."
C1:"Oh." Hangs up.
Caller2: "Hey can I order a carry out?"
Me: "You could, but I'm afraid it wouldn't do you much good."
C2: "Why not?"
Me: "Because this is the <really long name yadda yadda > as I said when I answered the phone."
C2: "..." Hangs up.
I recognised a mates number on the caller ID for the next one so I knew I could push it.
Caller3: "Er hi... I'd like to order..."
Me: "No."
C3: "What?"
Me: "No. Opposite to yes."
C3: "What do you mean no?"
Me: "I mean you can get off you fat arse and walk the 150 yards between your house and the takeaway. I'm too busy to go across the street and place your order because you too bloody lazy to do it yourself."
C3: "... Bunny? Ah shit." Hangs up.
The one that prompted this post though came on Christmas eve. 5 minutes before we shut. I'm at the tills and I'm hurrying to get the last few customers through so we can all go to the pub... Home! I meant go home!
Me: Opening greeting etc etc.
Caller4kwad: silence
Me: Repeat opening greeting.
C4: "What? Where's this" (Slurred speech... Oh goody, drunk.)
Me: Repeat it all again this time with added snark in my voice.
C4: "I don't think so." (yup deffo drunk.)
Me: (I actually looked around. You know just to make sure.) "I'm pretty sure it is."
C4: "Listen pal, I think you've got your wires crossed."
Me: "Nah mate, I'm pretty sure I know where I am."
C4: "Ah, whatever." Hangs up.
By this time my staff and the few customers are all listening to my end of the conversation.
30 seconds later phone rings... It's the same caller ID.
Me: (Really really cheery sing-song voice.) "Good evening this is <long company name...> Oh he's hung up! How rude!"
Rinse... Repeat...
Me: (Even more happy, in fact I may have started giggling) "Merry Christmas, this is still the <really long introduction>. How can I be of service?"
Any sane person would think that by answering every call with "Good evening, <insert quite long name of company and this stores location so there's no way you could possibly think you were calling somewhere else by the time I've finally finished> how may I help you?" would make people realise that they've called the wrong number.
If we were sane, we wouldn't have to post here.
The annoyance part is fading now that I make it into a game.
Caller1: "High, can I have a chiken pasanda with..."
Me: (interupts)"No."
C1:"..."
Me:"..."
C1:"Why not?"
Me:"We only sell chicken korma, jalfrezi and tikka masala."
C1:"What? What kind of takeaway are you?"
Me:"We're not. We're <repeat really long name from the intro and add on our opening times in one quick single breath so they can't interrupt me but make sure my voice sounds cheery and helpful you know just to really piss 'em off>."
C1:"Oh." Hangs up.
Caller2: "Hey can I order a carry out?"
Me: "You could, but I'm afraid it wouldn't do you much good."
C2: "Why not?"
Me: "Because this is the <really long name yadda yadda > as I said when I answered the phone."
C2: "..." Hangs up.
I recognised a mates number on the caller ID for the next one so I knew I could push it.
Caller3: "Er hi... I'd like to order..."
Me: "No."
C3: "What?"
Me: "No. Opposite to yes."
C3: "What do you mean no?"
Me: "I mean you can get off you fat arse and walk the 150 yards between your house and the takeaway. I'm too busy to go across the street and place your order because you too bloody lazy to do it yourself."
C3: "... Bunny? Ah shit." Hangs up.
The one that prompted this post though came on Christmas eve. 5 minutes before we shut. I'm at the tills and I'm hurrying to get the last few customers through so we can all go to the pub... Home! I meant go home!
Me: Opening greeting etc etc.
Caller4kwad: silence
Me: Repeat opening greeting.
C4: "What? Where's this" (Slurred speech... Oh goody, drunk.)
Me: Repeat it all again this time with added snark in my voice.
C4: "I don't think so." (yup deffo drunk.)
Me: (I actually looked around. You know just to make sure.) "I'm pretty sure it is."
C4: "Listen pal, I think you've got your wires crossed."
Me: "Nah mate, I'm pretty sure I know where I am."
C4: "Ah, whatever." Hangs up.
By this time my staff and the few customers are all listening to my end of the conversation.
30 seconds later phone rings... It's the same caller ID.
Me: (Really really cheery sing-song voice.) "Good evening this is <long company name...> Oh he's hung up! How rude!"
Rinse... Repeat...
Me: (Even more happy, in fact I may have started giggling) "Merry Christmas, this is still the <really long introduction>. How can I be of service?"
Comment