Did I say Something Just then?

[TelephoneAngel]

Very often I explain something to a customer in detail, but the very next thing he says make me wonder if I only imagined I had been speaking.

Customer phones and requests a £90 cash authorisation, when I look on his account, I can only authorise £87, however this is only a couple of pounds lower than what he requested.

me - ok, I can authorise a cash payment to you today but it won't be the full £90 you requested, however I can authorise £87 today, so not much less than you requested.

Customer *shouting* I need money, what am I supposed to do now? You're not giving me any money!!!!!!!!!!!!

me *????*

[Lace Neil Singer]

I get that too; cept I call it, "Did I just suddenly lapse into a foreign language? For I spoke, and you seem not to have understood". Whatever you call it, it's irritating. -.- Like so:

Customer: Marb Reds!
Me: I'm sorry, but we've sold out of those.
Customer: Marb Reds!

[Food Lady]

Not to mention how rude it is to just demand "Marb Reds!" without so much as a "please".

[Lace Neil Singer]

Oh definitely. And that right after I've just said, "Hello, how are you?" politely and everything. -.-

[ralerin]

If only I could tell them, "Oh, hello, Mr./Ms. Marb Reds, how are you doing today? Marb Reds is such an unusual name, my!"

[ShadowTiger]

If only I could tell them, "Oh, hello, Mr./Ms. Marb Reds, how are you doing today? Marb Reds is such an unusual name, my!"

I do that sometimes. They never get it. Or they just ignore me and shout their spastic mental inclinations again.

Yes. Imagine their mouth spontaneously stretching two two and a half times its normal size just for the sole purpose of saying that one little word. Now imagine it sandwiching a "hello."