credit card woes and other tales

[tintaglia]

A couple of short stories, hope you enjoy

card story 1

Woman comes in, asks if she can use a card for aa small amount,as there is no minimum needed, I tell her it's ok.
her; 'good, it's my husbands card and I don't know the PIN, so I couldn't get money out of the bank'
me; 'Is it a chip and PIN card, cos you'll need the PIN to use the card
her; ' If you over-ride it, I can just sign instead'
me; 'But it's not your card, so you can't sign. the signatures (and the names for that matter) won't match
her 'You said I could use a card'
she left not too happy, without purchases

card story 2

The credit card machine decided to die on us one fine Friday, we put up signs (on the door and at the till) letting people know that we
can only take cash or cheques.
Its still broken on the Saturday

Woman heaves a basket load onto the desk, and K starts to scan it. The woman throws a card onto the desk, K apologises, and tells the woman that the machine is broken and we can't take cards at the moment.
her; 'Broken? just now!'
me (i was at the desk, and the woman was instantly in anger mode) 'well it broke yesterday'
her 'and its still not fixed!'
me 'Probably get someone out on monday to look at it'

She puts her card away and throws a differnent one at K, telling her to 'take it off that one instead!'
K said 'The machine is broken', and the woman finds the cash

card story 3

Guy comes in, straight to the desk, and hands me a card, and asks for £10
I wait as we have a regular (who sends in different people ) for £10 worth of frozen chicks
the guy says again £10, then adds 'on my phone!' and I realise it was a phone card, not a credit card he gave me
so i point him in the direction of the newsagents (he got points for not throwing the card at me)

card story 4

It was late on one saturday, and I was enjoying tea, one of my saturday girls comes into the office and tells me theres a prob with the credit card machine,
it was telling them to phone for authorisation, so out I go.
I tell SD, who was serving, to call the number and follow the instructions, meanwhile the customer is moaning about how long its taking ( and it took at least 10 more minutes as the line was busy) and complaining loudly about how ridiculous this was, all the time taking her card out and in the pinpad
K has gone to help other customers, SD is trying to get the authorization centre and I am trying to calm the lady down, explain whats happening , and she is blaming the 2 girls (both 17. SD had been with us for over 2 years, K just over 1year) and she said the girls were surprised when she took the card out, and I realise it's not just a routine phone call (every so many cards we get a message to call the centre, esp around christmas), we are having to phone because the dimwit took her card out early.
I try to explain to her that the authorization no. comes through, then the machine prompts to remove the card.
The woman is adamant that the girls were talking, and should have told her not to take the card out, and that the machine had told her to remove the card, and it was all their fault.
I stop apologising as she's now demanding I give the girls a talking to for all this hassle (which I am really going to do in front of anyone)
Finally, we get the number, type it in and the woman and her mother leave promising that they are not coming back.


Totally different stories (or daft things people say)

During the 'bird flu' panic in summer, we had;

a) a lot of people asking why we were still selling budgies as they should be killed to stop bird flu
b) one guy asking if the chicks in the freezer were free of bird flu as he didn't want his snake to catch it
c) and one loopy blonde (sorry to blondes everywhere) asked if the fish were off sale because of bird flu

[purplecat41877]

Yesterday, a customer came up to the service desk and mentioned that he lost his card. I asked him what the name on the card was and he wouldn't tell me. He told me what kind of credit card he lost which isn't much help since I need to know what name to look for on the card. I checked with the front end manager to see if anyone turned in a credit card and no one did. I even told her that the customer wouldn't give his name. I let the customer know that no one turned in a credit card and he was walking away at the time.

[chainedbarista]

...woman and her mother leave promising that they are not coming back.

for the love of god/goddess/deity of choice, please stop TEASING us with this promise.

i want them to keep their promises to us for a change...*damned optimism again, must remember to kill it next time*

[powerboy]

At work, we have a new ATM machine......And it sucks. It turns off, even tho, it is charged. It turns off during the transaction here and there, and the main owner is in AWE with it.

I don't usually have problems with people, when I ask to see ID. I tell them, it is for security purposes, and they understand it

[CRXPanda]

Yesterday, a customer came up to the service desk and mentioned that he lost his card. I asked him what the name on the card was and he wouldn't tell me. He told me what kind of credit card he lost which isn't much help since I need to know what name to look for on the card. I checked with the front end manager to see if anyone turned in a credit card and no one did. I even told her that the customer wouldn't give his name. I let the customer know that no one turned in a credit card and he was walking away at the time.

that's a maneuver of the stupid...they think that they can get some poor git's card he happened to lose...and we'll just hand it over?!? We get a lot of "cell phone left" inquiries too...whaddaya thinkin...we WILL interrogate you before handing it over.

I hate it when we tell them nothing was turned in and they hang around waiting because they don't beieve us.