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I haven't had as many SC's as the rest of you... I guess I'm just lucky in that regard. But this week I had two that I think are worth sharing...
#1) Dear lady
Dear lady who runs a welding company,
Yes, I know that your husband, THE OWNER of said welding company, came to us and asked us to make up a business form for you. I was there when he gave all of the information to our graphic artist. I heard him describe what size he wanted it to be, on what kind of paper, how many in a book, all of that information.
The reason that your job isn't finished yet is because your husband gave us the information 5 minutes before closing YESTERDAY and you are calling us 5 minutes after we opened TODAY. We did not work into the wee horus of the night to get your job ready to print. We WOULD have, if your husband had told us it was urgent. He did not. She asked your husband how quickly he needed this done and his response was (and I quote) "No rush." To us, that means a few days. Apparently to you, that means an amount of time greater than the blink of an eye.
I also have to point out that the artist is not working today, so it isn't very likely that your form is not going to be ready within the next five eye-blinks. Your husband was told that yesterday. The graphic artist told your husband that she'd have to work on the job THE DAY AFTER TOMORROW because she WASN"T GOING TO BE HERE. I know... I was there, I heard her say it. He even nodded his head.
So, that's why it isn't done.
No, you will not be getting a discount.
(He came in Monday, she called Tuesday morning... The graphic artist rushed the proof for them on Wednesday and called them for an approval {which we always do before printing ANYTHING}. No, they haven't approved it yet...).
#2) None of your business!
On Thursday an elderly gentleman with crutches came into the store and asked for help in finding a few items.
Rubber bands? Check.
Envelopes? Check.
Printed stickers (that advocate one side of the pro-life/pro-choice battle)? Che... Wha?
I thought I mis-heard him, so I asked again. He what his position was (and it doesn't matter in this instance so I'm not putting it here) and he wanted stickers that he could put on his envelopes and letters so that others would know.
So I thought about it and said that maybe he should contact an organization that supports his position and ask them for stickers. He said he does but they always want donations and stuff.
Then he asks me what I think about the abortion debate.
So I tell him "Hey, look, we are just a shop that sells pens and paper and office stuff. As a business we don't have a position. My personal position is just that... mine, and I don't feel comfortable talking about it with a stranger. So, if you don't mind, I'd like to get back to work."
He actually seemed a little shocked by that response.
So, I take his stuff to the counter and start ringing it through. As he hands over the money for his purchase he asks me AGAIN "But really, what do you think about..."
So I tell him "I just told you that my opinion is my opinion and none of your business and I'm not comfortable talking about it. So let's just finish this so you can go."
He pays his money, I give him his change and then I hold the door open for him (like I said, an elderly gentleman with crutches... the doors are kind of heavy. I would have helped him enter the store if I had seen him...). As he leaves he asks me what was the last time a (pro-life/pro-choice) rally happened in the area. I said "I have no idea and I'm not talking to you about this anymore. Goodbye."
As I got back into the store, my boss was having a little chuckle about the encounter.
EDIT: And a funny one I forgot...
A lady comes in and asked me "My fiancee needs a divorce kit because his wife is being a bitch... Do you have what I need?"
I almost said "No, I do not have Jerry Springer's hotline number..."
#1) Dear lady
Dear lady who runs a welding company,
Yes, I know that your husband, THE OWNER of said welding company, came to us and asked us to make up a business form for you. I was there when he gave all of the information to our graphic artist. I heard him describe what size he wanted it to be, on what kind of paper, how many in a book, all of that information.
The reason that your job isn't finished yet is because your husband gave us the information 5 minutes before closing YESTERDAY and you are calling us 5 minutes after we opened TODAY. We did not work into the wee horus of the night to get your job ready to print. We WOULD have, if your husband had told us it was urgent. He did not. She asked your husband how quickly he needed this done and his response was (and I quote) "No rush." To us, that means a few days. Apparently to you, that means an amount of time greater than the blink of an eye.
I also have to point out that the artist is not working today, so it isn't very likely that your form is not going to be ready within the next five eye-blinks. Your husband was told that yesterday. The graphic artist told your husband that she'd have to work on the job THE DAY AFTER TOMORROW because she WASN"T GOING TO BE HERE. I know... I was there, I heard her say it. He even nodded his head.
So, that's why it isn't done.
No, you will not be getting a discount.
(He came in Monday, she called Tuesday morning... The graphic artist rushed the proof for them on Wednesday and called them for an approval {which we always do before printing ANYTHING}. No, they haven't approved it yet...).
#2) None of your business!
On Thursday an elderly gentleman with crutches came into the store and asked for help in finding a few items.
Rubber bands? Check.
Envelopes? Check.
Printed stickers (that advocate one side of the pro-life/pro-choice battle)? Che... Wha?
I thought I mis-heard him, so I asked again. He what his position was (and it doesn't matter in this instance so I'm not putting it here) and he wanted stickers that he could put on his envelopes and letters so that others would know.
So I thought about it and said that maybe he should contact an organization that supports his position and ask them for stickers. He said he does but they always want donations and stuff.
Then he asks me what I think about the abortion debate.
So I tell him "Hey, look, we are just a shop that sells pens and paper and office stuff. As a business we don't have a position. My personal position is just that... mine, and I don't feel comfortable talking about it with a stranger. So, if you don't mind, I'd like to get back to work."
He actually seemed a little shocked by that response.
So, I take his stuff to the counter and start ringing it through. As he hands over the money for his purchase he asks me AGAIN "But really, what do you think about..."
So I tell him "I just told you that my opinion is my opinion and none of your business and I'm not comfortable talking about it. So let's just finish this so you can go."
He pays his money, I give him his change and then I hold the door open for him (like I said, an elderly gentleman with crutches... the doors are kind of heavy. I would have helped him enter the store if I had seen him...). As he leaves he asks me what was the last time a (pro-life/pro-choice) rally happened in the area. I said "I have no idea and I'm not talking to you about this anymore. Goodbye."
As I got back into the store, my boss was having a little chuckle about the encounter.
EDIT: And a funny one I forgot...
A lady comes in and asked me "My fiancee needs a divorce kit because his wife is being a bitch... Do you have what I need?"
I almost said "No, I do not have Jerry Springer's hotline number..."
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