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Tonight is a typical night working at a hotel.
The weather hasn't been great, well in many pleaces so I am SICK of hearing stories of "the roads were so bad, my flight was delayed waaa, etc etc etc Guess what? S,o everyone pretty much had the same issues you had. Shut up, I am sick of faking my sympathy.
barterman
SC walks in, does not have reservation.
SC: Hi *peers over counter at my name tag* thehippie777! Remember me?
Me: ....(trying to read a mind, fail)
SC: I was here last week & I told you my company only allows me to spend $80 on a room at the most.
Me: oh yeah. *nods* (I barely remembered this guy.)
SC: Can you get me the same deal as before?
Me: (go shove it) What was your name again?
SC: (name)
Me: Okay, looks like we gave you a AAA discount so it was 89.10 plus tax.
SC: Oh really? That much?
Me: Yeah, it sure looks like it. (I remembered telling this guy, and oh so many since then & before that he needs to call our sales guy to set up a rate if he wants something cheaper.) Did you ever get ahold of J and ask about a corp rate?
SC: Yeah, I wrote him an email. He responded.
Me: Okay....did you get anything fixed up?
SC: No.
Me: Okay, well this is the best I can do but if you can speak to J he can lower the rate I quoted and set up a corp. rate for you. This is the best I can do until they set you up a rate.
SC: Yeah I spoke to him & told him my corperation only allows $80 rooms at the most. He said that was fine.
Me: Okay....so did you get one set up with him?
SC: uh....no *happy for some odd reason*
Me: Okay, so *grabs J's card* you really need to speak to him. He's a great guy. Once it's discussed & set up, you will be golden.
SC: okay.
*guest checkin finishes*
I keep having to repeat
I won't lie, although I am supsta to guests. We have no driver for the shuttle, well because the hotel is in dire straights. The sign at the airport says 24 hour shuttle, but not much I can do when I don't have a co-worker. So, the plan is we ask the guest to pay the taxi fare directly & we will take the fare of the 1st night's stay. If that doesn't work, shit we will pay it directly. I am not paid enough to be bitched at by guests about our LIES.
SC: I need a pickup at the airport.
Me: Okay. I do not have a driver for the shuttle tonight, but we can get you a taxi. If you can pay the fare with cash we can take that off your 1st nights's stay?
SC: Okay. So I need to pay the taxi myself?
Me: Yes, if that works. (the following I use if the guest seems to be agrivated)If you have no cash available, we can go ahead and pay directly if you like?
SC: No, I can pay it.
Me: Okay, we will take it off the room rate then. *smile over phone*
*get taxi set up. the following has happened so many times*
SC: *arrives* Uh...can you pay him instead?
Me: (I.hate.you.)uh...yeah...*scramble to get taxi on their way*
excuses: Oh, I didn't want to pay. (tell me!) I only had a credit card (tell me!) I only had $100's (share with me but shoulda told me!)
If they want us to pay, I have no issue with that...just flipping let me know when I ask you! Don't change your mind later, please.
taking the taxi or shuttle is difficult
SC: Taxi (or shuttle) is leaving at 430am?
Me: Yes. There is another persong signed up to leave at that time as well.
SC: Okay, that is enough time to get to the airport?
Me: Rumor has it. The aiport is tiny, but they tell us to tell guests to be there 2 hours ahead of time.
SC: *glares at me like I am an idiot*
Me: *shrug* That is what they tell us. Most people say an hour is pleanty here.
SC: *scoff* I would think so. As long as we leave at 430 on the dot!
400am, SC calls down to verify that we won't be leaving late. On the dot!
(Meanwhile, it's 430am. I have 1 guest down here, but Mr. On The Dot isn't. I give him a call.)
Me: Your ride is ready to go...
SC: Okay, I will be right down.
(5 minutes later the other guest is pissed and want to just leave. SC comes strolling down like it's all about HIM.)
Not government worker?
We have become more lenient on offering govt rates. As long as a guest declares they are on govt business and carry a government ID, they get govt rate. We have Native Americans in the area, and they all carry Tribe ID cards. These are not government worker cards, and can be abused. Most hotels in the area avoid renting to Native peoples from the area, sadly it's because they tend to trash, party in the rooms. We don't care about that, they just gotta pay.
It is unusual that people walk in for a room super like, like 2am or later. Often we have reservations that arrive late, that I don't mind. Most people who check in at such a late hour are up to no good (I say most, but we do get people who come in with wreckers who have been in accidents. Or people who are looking for a room from full towns they passed. It's easy to tell trouble from honest.)
Onto the story, SC calls from somewhere outside the hotel. late:
SC: Hi, I was wondering if you have any rooms?
Me: For tonight or right now? (yes, I have learned to verify this because people expect me to read minds.)
SC: Right now, yeah. I need a king with the couch.
Me: Okay, yes we have that available. (Not a lot of people call for this room type. They either ask for 1 bed or 2. The couch is a pull out sofa sleeper.)
SC: OKAY I NEED THE GOVERNMENT RATE. I HAVE MY ID. WE WILL BE RIGHT OVER!
Me: (wow excitement...) Okay, just display that at checkin.
SC: Okay, be there soon.
20 or some minutes later
SC: I called about the government rate room?
Me: Okay, just need to see your government ID.
SC: *hands me her tribal ID*
Me: Oh, I am sorry I have to have a government issued ID, we can't accept just Tribal IDs.
SC: I have used it before here...I work for my tribe! I am here on tribal work.
Me: (don't want to start a fight) Okay, let me look up your info from the past. (look it up, yep she has stayed here for the 70+tax rate quite often.) (Name)?
SC: Yep
Me: From (town)?
SC: Yep.
Me: Hmm, well I will get you the higher govt rate but usually we can't accept just the Tribal ID.
SC: I've never had a problem before. We almost got government credit cards again, but they were abused in the past.
Me: Yeah...we aren't supsta. But, if you call ahead next time during the day it can get authorized through management or sales, that would prolly be good. This time of night I get a little more strict because I have been burned.
SC: Well, I didn't have time. I left right after work & the roads were soooo bad & it was a loooong drive.
Me: Yeah, I am sure sorry. Maybe if you or someone in the group could give J a call & he could set up something so this never happens again. It will be more & more difficult to get rooms especially cheap as summer gets closer.
SC: Yeah we were thinking about calling & getting something set up ahead of time.
Me: Yeah, get it set up under the Tribe name or something & we can look it up under the corperate rates & then there wouldn't be any hassle.
I charged her 79+tax. There were two adults and apparenly a baby. I also put them in a non-free upgradable room they requested. I think I was fair. I am sure the bosses will think otherwise...
Then what DO you want?
Guy comes from off the street. No reservation
SC: Do you have pet rooms?
Me: Um...yes we do
SC: What are your room rates?
Me: Well, normally the room is 99+tax, but I can lower it down to 89?
SC: Um, no thank you. *starts backing up to turn around, almost runs into a pizza delivery lady*
Me: Well, how does 79+tax sound?
SC: no *starts to take off at high speed*
Me: 70+TAX???
SC: *seems afraid* no
Me: ???? (Then what kinda rate were you looking for? They start out at 60+tax down the street, but have a pet fee...)
To top it off, pizza lady tried to tell me we didn't have tax in Montana. FYI We don't have sales tax in Montana, but we have travel tax & our town has a city travel tax.
The insanity barely let up. I was going all night. Had a guest arrive while I was just starting my nighly paperwork & need to unload his meeting room stuff (it was 1am) and asked if the meeting area was open. Duh, I sure hope not cuz we are having a secuity risk there. I had to put up my BRB sign and run & open & lock back up the meeting area. Arg, leave me alone people. I had people checking in ALL night. Once that calmed down, I started checking poeple out at 2am!
The weather hasn't been great, well in many pleaces so I am SICK of hearing stories of "the roads were so bad, my flight was delayed waaa, etc etc etc Guess what? S,o everyone pretty much had the same issues you had. Shut up, I am sick of faking my sympathy.
barterman
SC walks in, does not have reservation.
SC: Hi *peers over counter at my name tag* thehippie777! Remember me?
Me: ....(trying to read a mind, fail)
SC: I was here last week & I told you my company only allows me to spend $80 on a room at the most.
Me: oh yeah. *nods* (I barely remembered this guy.)
SC: Can you get me the same deal as before?
Me: (go shove it) What was your name again?
SC: (name)
Me: Okay, looks like we gave you a AAA discount so it was 89.10 plus tax.
SC: Oh really? That much?
Me: Yeah, it sure looks like it. (I remembered telling this guy, and oh so many since then & before that he needs to call our sales guy to set up a rate if he wants something cheaper.) Did you ever get ahold of J and ask about a corp rate?
SC: Yeah, I wrote him an email. He responded.
Me: Okay....did you get anything fixed up?
SC: No.
Me: Okay, well this is the best I can do but if you can speak to J he can lower the rate I quoted and set up a corp. rate for you. This is the best I can do until they set you up a rate.
SC: Yeah I spoke to him & told him my corperation only allows $80 rooms at the most. He said that was fine.
Me: Okay....so did you get one set up with him?
SC: uh....no *happy for some odd reason*
Me: Okay, so *grabs J's card* you really need to speak to him. He's a great guy. Once it's discussed & set up, you will be golden.
SC: okay.
*guest checkin finishes*
I keep having to repeat
I won't lie, although I am supsta to guests. We have no driver for the shuttle, well because the hotel is in dire straights. The sign at the airport says 24 hour shuttle, but not much I can do when I don't have a co-worker. So, the plan is we ask the guest to pay the taxi fare directly & we will take the fare of the 1st night's stay. If that doesn't work, shit we will pay it directly. I am not paid enough to be bitched at by guests about our LIES.
SC: I need a pickup at the airport.
Me: Okay. I do not have a driver for the shuttle tonight, but we can get you a taxi. If you can pay the fare with cash we can take that off your 1st nights's stay?
SC: Okay. So I need to pay the taxi myself?
Me: Yes, if that works. (the following I use if the guest seems to be agrivated)If you have no cash available, we can go ahead and pay directly if you like?
SC: No, I can pay it.
Me: Okay, we will take it off the room rate then. *smile over phone*
*get taxi set up. the following has happened so many times*
SC: *arrives* Uh...can you pay him instead?
Me: (I.hate.you.)uh...yeah...*scramble to get taxi on their way*
excuses: Oh, I didn't want to pay. (tell me!) I only had a credit card (tell me!) I only had $100's (share with me but shoulda told me!)
If they want us to pay, I have no issue with that...just flipping let me know when I ask you! Don't change your mind later, please.
taking the taxi or shuttle is difficult
SC: Taxi (or shuttle) is leaving at 430am?
Me: Yes. There is another persong signed up to leave at that time as well.
SC: Okay, that is enough time to get to the airport?
Me: Rumor has it. The aiport is tiny, but they tell us to tell guests to be there 2 hours ahead of time.
SC: *glares at me like I am an idiot*
Me: *shrug* That is what they tell us. Most people say an hour is pleanty here.
SC: *scoff* I would think so. As long as we leave at 430 on the dot!
400am, SC calls down to verify that we won't be leaving late. On the dot!
(Meanwhile, it's 430am. I have 1 guest down here, but Mr. On The Dot isn't. I give him a call.)
Me: Your ride is ready to go...
SC: Okay, I will be right down.
(5 minutes later the other guest is pissed and want to just leave. SC comes strolling down like it's all about HIM.)
Not government worker?
We have become more lenient on offering govt rates. As long as a guest declares they are on govt business and carry a government ID, they get govt rate. We have Native Americans in the area, and they all carry Tribe ID cards. These are not government worker cards, and can be abused. Most hotels in the area avoid renting to Native peoples from the area, sadly it's because they tend to trash, party in the rooms. We don't care about that, they just gotta pay.
It is unusual that people walk in for a room super like, like 2am or later. Often we have reservations that arrive late, that I don't mind. Most people who check in at such a late hour are up to no good (I say most, but we do get people who come in with wreckers who have been in accidents. Or people who are looking for a room from full towns they passed. It's easy to tell trouble from honest.)
Onto the story, SC calls from somewhere outside the hotel. late:
SC: Hi, I was wondering if you have any rooms?
Me: For tonight or right now? (yes, I have learned to verify this because people expect me to read minds.)
SC: Right now, yeah. I need a king with the couch.
Me: Okay, yes we have that available. (Not a lot of people call for this room type. They either ask for 1 bed or 2. The couch is a pull out sofa sleeper.)
SC: OKAY I NEED THE GOVERNMENT RATE. I HAVE MY ID. WE WILL BE RIGHT OVER!
Me: (wow excitement...) Okay, just display that at checkin.
SC: Okay, be there soon.
20 or some minutes later
SC: I called about the government rate room?
Me: Okay, just need to see your government ID.
SC: *hands me her tribal ID*
Me: Oh, I am sorry I have to have a government issued ID, we can't accept just Tribal IDs.
SC: I have used it before here...I work for my tribe! I am here on tribal work.
Me: (don't want to start a fight) Okay, let me look up your info from the past. (look it up, yep she has stayed here for the 70+tax rate quite often.) (Name)?
SC: Yep
Me: From (town)?
SC: Yep.
Me: Hmm, well I will get you the higher govt rate but usually we can't accept just the Tribal ID.
SC: I've never had a problem before. We almost got government credit cards again, but they were abused in the past.
Me: Yeah...we aren't supsta. But, if you call ahead next time during the day it can get authorized through management or sales, that would prolly be good. This time of night I get a little more strict because I have been burned.
SC: Well, I didn't have time. I left right after work & the roads were soooo bad & it was a loooong drive.
Me: Yeah, I am sure sorry. Maybe if you or someone in the group could give J a call & he could set up something so this never happens again. It will be more & more difficult to get rooms especially cheap as summer gets closer.
SC: Yeah we were thinking about calling & getting something set up ahead of time.
Me: Yeah, get it set up under the Tribe name or something & we can look it up under the corperate rates & then there wouldn't be any hassle.
I charged her 79+tax. There were two adults and apparenly a baby. I also put them in a non-free upgradable room they requested. I think I was fair. I am sure the bosses will think otherwise...
Then what DO you want?
Guy comes from off the street. No reservation
SC: Do you have pet rooms?
Me: Um...yes we do
SC: What are your room rates?
Me: Well, normally the room is 99+tax, but I can lower it down to 89?
SC: Um, no thank you. *starts backing up to turn around, almost runs into a pizza delivery lady*
Me: Well, how does 79+tax sound?
SC: no *starts to take off at high speed*
Me: 70+TAX???
SC: *seems afraid* no
Me: ???? (Then what kinda rate were you looking for? They start out at 60+tax down the street, but have a pet fee...)
To top it off, pizza lady tried to tell me we didn't have tax in Montana. FYI We don't have sales tax in Montana, but we have travel tax & our town has a city travel tax.
The insanity barely let up. I was going all night. Had a guest arrive while I was just starting my nighly paperwork & need to unload his meeting room stuff (it was 1am) and asked if the meeting area was open. Duh, I sure hope not cuz we are having a secuity risk there. I had to put up my BRB sign and run & open & lock back up the meeting area. Arg, leave me alone people. I had people checking in ALL night. Once that calmed down, I started checking poeple out at 2am!
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